Four Seasons Cairo At Nile Plaza

The hotel offers a luxurious urban escape, consistently praised for its stunning Nile views that provide a memorable backdrop to any stay. Guests frequently commend the overall luxury experience, attentive staff, and impeccable cleanliness throughout the property. The spacious rooms and excellent dining options also contribute significantly to a positive stay. It's an ideal choice for sightseers due to its central location, business travelers seeking comfort and convenience, families appreciating the spacious accommodations, and couples looking for a romantic getaway with picturesque views. To enhance your experience, guests recommend requesting a room with a Nile view for the best vistas and utilizing the concierge for local recommendations. Be aware that while the location is central, walking directly around the hotel can be challenging due to heavy traffic.

Facilities & Amenities
Guests appreciate the well-equipped gym, which offers inspiring Nile views, and the serene and luxurious spa, featuring a relaxation area that also overlooks the river. The hotel provides multiple pools, including indoor, outdoor, and a lap pool, catering to various preferences. Security measures are noted as excellent, contributing to a sense of safety. The hotel also boasts impressive wedding venues that are meticulously decorated. While the lobby is often described as beautiful and a pleasant place to relax, some guests noted it can become very crowded in the evenings, sometimes with non-guests occupying seating. The outdoor pool can also get quite crowded with children, and some guests wished for a dedicated adult outdoor pool.

Cleanliness & Room Comfort
Rooms are consistently described as spacious, clean, and tidy, with housekeeping teams paying meticulous attention to detail, even organizing personal toiletries. Guests frequently highlight the comfortable beds and high-quality linens that ensure a restful night's sleep. Many rooms offer breathtaking views of either the Nile or the Citadel, enhancing the overall ambiance. Practical amenities like automatic blackout shades and a second bathroom in some suites are also appreciated. However, some guests noted that certain rooms appear outdated and could benefit from renovation. A significant concern for some was the presence of a strong cigarette smell in non-smoking rooms, suggesting issues with policy enforcement. Noise from traffic can be an issue, particularly for Nile-view rooms, though Citadel-side rooms are generally quieter.

Dining & Food Quality
The hotel offers an array of restaurants with generally excellent food quality. The Lebanese restaurant and Zaytouni restaurant are particularly praised for their delicious cuisine and pleasant atmosphere. Breakfast consistently receives high marks, described as very rich with a wide variety of options, including traditional Egyptian items, and is noted for being incredibly delicious. Brunch also exceeded expectations with flavorful Egyptian cuisine. However, some guests found the dinner buffet during Ramadan to be less accommodating for international travelers, with limited standard options. A few negative experiences were reported regarding hygiene at the dessert buffet, with mentions of insects, which was a significant concern for those guests.

Location & Accessibility
The hotel boasts a fantastic location directly on the Nile, offering great views and a central position in the city. It is considered ideal for exploring Old Cairo and is relatively close to key attractions and the Convention Center. Despite its central location, the area immediately surrounding the hotel is described as difficult to navigate on foot, with heavy traffic, a lack of sidewalks, and some areas appearing seedy or dark, though renovations are reportedly underway. Guests often rely on cars or buses to get around. The hotel's car service is available but noted as more expensive than external options. Parking can be challenging to find nearby. While convenient for Old Cairo, travel to New Cairo can be time-consuming.

Staff & Service
The staff are overwhelmingly described as friendly, polite, attentive, helpful, and professional, consistently going above and beyond to optimize the guest experience. Guests appreciate the quick check-in process, the concierge's helpfulness with requests and recommendations, and the valet attendants for their kindness and efficiency. Housekeeping is noted for its attentiveness and frequent cleaning, sometimes multiple times a day. Security personnel are also praised for their professionalism. However, some guests reported unwelcoming and cold interactions with certain front office staff, lacking smiles and helpfulness. Service can be slow in some areas, with long waits for room service or laundry. There were also instances of disorganized corporate events and a perceived reluctance to resolve room problems promptly.

Additional Information
Guests should be aware that the hotel applies a destination fee, which covers certain amenities and services. The hotel offers a rewards program that provides benefits such as room upgrades for loyal members. Some guests had negative experiences with the hotel's beauty salon, citing rude staff and poor hygiene. A few guests were surprised to be charged for welcome pastries they initially believed were complimentary. The hotel thoughtfully provides umbrellas in rooms, a practical amenity. A recurring issue for some guests was maintenance staff entering their rooms without prior notification, which caused discomfort.