Four Points Flex by Sheraton Copenhagen Airport

The hotel offers a convenient and quiet stay, particularly appealing to transit travelers and business travelers attending events at the Bella Center, due to its strategic location near the airport. Its signature feature is the combination of free parking and a generally peaceful environment, despite being close to a major transport hub. Guests consistently highlight the friendly and helpful staff as a major asset, contributing significantly to a positive experience, from efficient check-ins to arranging taxis. The hotel is also frequently praised for its cleanliness and comfortable beds, making it a suitable choice for those seeking a restful night. For travelers with cars, the complimentary parking is a significant advantage, including options for electric vehicle charging. To ensure a smooth stay, guests should be aware that while the airport is nearby, a taxi or bus ride is typically needed, as it's not within easy walking distance with luggage, and consider requesting a room away from the main road if sensitive to potential traffic noise.

Facilities & Amenities
The hotel provides a range of facilities designed for convenience and comfort. Guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. A fitness center is on-site, described as well-equipped for a hotel of its size, allowing guests to maintain their routines. There is also a bar and lounge area where guests can purchase drinks and coffee, serving as a pleasant common space. However, a recurring point of feedback is the absence of air conditioning in the rooms, which can lead to uncomfortably warm conditions, particularly during warmer months, though fans are often provided. Similarly, many guests note the lack of kettles or coffee makers within the rooms, requiring them to seek hot beverages elsewhere. The elevator has been described by some as old, slow, and noisy, occasionally causing inconvenience. Bike rental is also available for exploring the local area.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is generally positive, with many guests describing rooms as clean, tidy, and modern. The beds are frequently praised for being very comfortable, contributing to a good night's sleep, though some guests found them to be quite firm, and a few noted issues with insufficient blankets or pillows. Rooms are often described as minimalist or basic in design, providing essential amenities without excess. While many guests report a quiet environment with good soundproofing, some experienced noise from the road or other rooms, especially when windows were opened due to the lack of air conditioning. However, a notable number of reviews highlight significant issues with bathroom cleanliness, including mold, rust, sticky surfaces, and unaddressed stains, and some rooms were reported to have unpainted walls or general signs of wear. In-room amenities like body lotion or comprehensive toiletries are often missing, with only a multi-purpose soap provided.

Dining & Food Quality
The hotel's breakfast service receives mixed but generally positive feedback, with many guests finding it to be good value and a convenient option, especially with service starting as early as 5 AM. The breakfast variety is a point of discussion; some guests appreciate the selection, including options to boil their own eggs and a coffee machine offering various beverages, while others found the choices limited, noting the absence of traditional hot items like bacon or sausages, and occasionally dry bread or limited fruit. Most guests agree that the hotel does not offer a restaurant for lunch or dinner, which means guests need to seek dining options elsewhere for these meals. Fortunately, there are mentions of a pleasant Danish restaurant and a family restaurant within a short walking distance, providing convenient alternatives for evening dining.

Location & Accessibility
The hotel's location is a primary factor for many guests, positioned conveniently close to the airport, typically a 5 to 10-minute taxi ride away. However, despite its proximity, it is generally not considered to be within walking distance for those with luggage, leading to reliance on taxis, which can be expensive, though the hotel sometimes arranges discounted fares. Public transport is accessible, with a bus stop directly in front of the hotel offering routes to the city center via bus and metro connections. Some guests note that bus services can be infrequent or do not run late at night, making evening returns challenging. The surrounding area is described as quiet and residential, with limited immediate options for shops or restaurants. A significant advantage highlighted by many guests is the availability of free parking on-site, including secure off-road options, which is highly valued.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as a major positive aspect of their stay. Reviewers frequently describe the employees as exceptionally friendly, polite, and helpful, always ready to assist with inquiries or requests. The check-in and check-out process is noted for being efficient and quick, often facilitated by self-check-in kiosks. Guests appreciate the staff's willingness to provide information and directions for navigating the city and arranging taxi services, sometimes with hotel discounts. Specific mentions include staff accommodating requests for extra pillows or fans, and their overall professionalism. While the vast majority of feedback is positive, a few guests reported instances of slow service at the front desk due to understaffing or housekeeping staff entering rooms without knocking.

Additional Information
For miscellaneous but important details, the hotel operates with a 24-hour reception, providing continuous support for guests, including late-night arrivals and early departures. While generally quiet, some guests noted that the soundproofing could be improved, as noise from hallways or adjacent rooms was occasionally audible, particularly if windows were open. The hotel offers family rooms equipped with bunk beds, which are popular with children, though some parents found the bunk beds to be shorter than standard length, potentially uncomfortable for taller individuals. As a Marriott property, guests may find rewards program benefits applicable to their stay, which can enhance the overall experience. Other minor points include reports of slow internet speed and a limited selection of TV channels, which some guests found restrictive during their downtime. Additionally, a microwave is available in a common room for guest use, adding a practical convenience.