Four Points by Sheraton Sherwood Park

The hotel consistently provides a welcoming and comfortable experience, with its exceptionally friendly and accommodating staff being a signature feature that makes guests feel at home, often remembering repeat visitors by name. This commitment to service, combined with the convenience of heated underground parking, sets it apart, especially during colder months. Guests frequently highlight the hotel's impeccable cleanliness, comfortable accommodations, and convenient location as key reasons for repeat stays. It is an ideal choice for business travelers seeking a reliable and efficient stay, as well as families and couples looking for a relaxing and well-serviced base to explore the area. To enhance your visit, consider confirming restaurant hours upon arrival, as some guests note limited lunch service, and be sure to utilize the highly praised pool and hot tub facilities for relaxation.

Facilities & Amenities
The hotel offers a range of well-maintained facilities that enhance the guest experience. The pool and hot tub are popular amenities, consistently described as clean and warm, though some guests note the pool can be quite small for the hotel's size. A well-equipped fitness center is available for guests to maintain their routines. The Wi-Fi connectivity is generally reliable, though a few guests experienced weak signals. Rooms are equipped with TVs, with some guests appreciating the inclusion of streaming services like Netflix and Prime, while others desire a wider selection of channels. The availability of ice machines and vending machines adds to convenience. Most guests highly value the underground parking, especially in winter, noting its heated comfort, though some larger vehicles like pick-up trucks might find the clearance low.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and common areas as spotless and well-maintained. The beds are frequently highlighted for their comfort, ensuring a restful night's sleep for most visitors. Feedback on pillows is mixed; many find them soft and fluffy, contributing to comfort, while some guests found them too soft, lacking support, and wished for firmer options. Rooms are generally quiet, providing a peaceful environment, though some minor issues with street noise or noise between floors have been noted. The bathrooms are often described as spacious, with large showers, including rain shower heads, though some guests wished for handheld shower options and better lighting. In-room amenities like mini-fridges, microwaves, and coffee makers are appreciated, though some guests noted a lack of water glasses or insufficient towel supply for multiple occupants.

Dining & Food Quality
The on-site restaurant is a convenient feature, offering both breakfast and dinner options. While the food quality is generally good, with some dishes like seafood linguine and smash burgers receiving praise, some guests found portions to be small. The breakfast experience receives mixed reviews; many appreciate the convenience and taste, but some guests felt it was not worth the additional cost, noting limited "free" options for those with vouchers and occasional issues with food being cold or trays not being refilled promptly. The bar and lounge area is described as welcoming, with friendly staff and good drink selections, making it a pleasant spot for a nightcap or casual dining. Most guests appreciate the availability of room service, though some wish for more extensive menu options or longer operating hours.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to major highways, including the Henday and Yellowhead, which facilitates travel to Edmonton and surrounding areas. Guests appreciate its proximity to various shopping complexes and a wide array of restaurants, many within walking distance. This makes it an excellent base for both business trips and leisure activities. Parking is a significant advantage, with ample outdoor space and a highly valued underground parking option that is heated, providing comfort during colder months. While the underground clearance might be a concern for some larger vehicles, the overall accessibility and central positioning are consistently praised, making navigation around the city straightforward and efficient.

Staff & Service
The hotel's staff consistently receives outstanding praise for their friendliness, helpfulness, and professionalism, creating a welcoming atmosphere that makes guests feel like family. Many reviews highlight the team's attentiveness, with staff going above and beyond to accommodate requests, such as early check-ins or specific room preferences. The check-in process is frequently described as smooth and efficient. Housekeeping is generally commended for maintaining spotless rooms, though a few guests noted occasional inconsistencies with daily service or replenishing amenities like towels. The overall commitment to customer service is a recurring theme, with guests appreciating the staff's proactive approach and genuine desire to ensure a comfortable and enjoyable stay.

Additional Information
Guests frequently commend the hotel's pleasant and luxurious scent upon entering the lobby, contributing to a positive first impression. The underground parking is a notable feature, particularly appreciated for its warmth during winter, though guests with larger vehicles should be aware of potential low clearance issues. The hotel offers TVs with access to various channels, and some guests appreciate the inclusion of streaming services like Netflix and Prime, enhancing in-room entertainment. Some guests have noted a customer appreciation initiative, which adds a special touch to their stay. While the hotel generally maintains a quiet environment, a few guests mentioned a strict room key return policy with potential charges, which some found unusual.