Four Points by Sheraton Edmonton Gateway

This hotel is often praised for its spacious rooms and the exceptional on-site restaurant, which serves as a significant draw for many guests. It is particularly well-suited for business travelers due to its quiet environment, ample workspace, and convenient location, as well as for families who appreciate the large accommodations, in-room amenities like microwaves and fridges, and proximity to attractions like West Edmonton Mall. Couples can also enjoy a comfortable stay with good dining options and the availability of jetted tubs in some rooms. Guests consistently highlight the comfortable beds and the convenience of heated underground parking. To ensure a smooth experience, it is advisable to confirm breakfast inclusion and hot tub availability prior to booking, as these aspects have received mixed feedback.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed reviews. Most guests appreciate the indoor pool and the generally clean fitness center, which is well-equipped for workouts, though some note issues with disintegrating mats. A significant and recurring concern is the hot tub, which many guests report has been out of service for an extended period, often for months or even years. The availability of heated underground parking is a major advantage, especially during colder months, and the presence of EV chargers is a welcome feature for electric vehicle owners. While Wi-Fi is available and free, some guests have found its speed to be very slow. In-room amenities like a microwave and fridge are frequently mentioned as convenient additions.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests describe their rooms as clean, spacious, and comfortable, praising the comfortable beds and the variety of pillows provided for a good night's sleep. In-room features like a long desk/countertop, a bathroom fan, and a light-up mirror are appreciated. However, a notable number of reviews report significant cleanliness issues, including hair on surfaces, mold in showers, dust along edges, and worn carpets in hallways and rooms. Some bathrooms are noted to have dirty grout or broken faucets. While many rooms are described as quiet, some guests have experienced noise from nearby train tracks or loud heater/AC units. Issues with lukewarm water in showers are also occasionally reported.

Dining & Food Quality
The attached restaurant, Central Social Hall, is consistently highlighted as a major positive, with many guests describing it as incredible, excellent, and a fun place with a great atmosphere and food. Some reviews specifically praise the breakfast options and eggs benedict served there. However, feedback on breakfast inclusion is mixed; while some rates include it, many guests report it is not complimentary and must be paid for, leading to confusion. The quality of the included breakfast, when offered, has also received some negative comments, with descriptions of rubbery eggs and hard waffles. It is noted that the attached restaurant does not offer room service, which some guests find inconvenient.

Location & Accessibility
The hotel's convenient location is a significant advantage for many travelers. It is situated directly off a major highway, providing easy accessibility and a short 15-minute drive to the airport. Guests appreciate its proximity to various amenities, including West Edmonton Mall, numerous restaurants, Walmart, and medical clinics. The availability of ample parking, particularly the heated underground parking, is highly valued, especially in winter. The hotel is also noted to be close to an LRT station, offering public transit options. While generally considered a good location, some guests mention noise from nearby train tracks as a potential disturbance, though many rooms are reported to be quiet.

Staff & Service
Guest experiences with staff and service are notably mixed. Many reviews commend the friendly, helpful, and attentive staff, highlighting quick check-in processes and a willingness to assist with requests. Specific positive mentions include efficient valet service and accommodating front desk personnel. Conversely, a significant number of guests report highly negative interactions, describing some front desk staff as rude, unprofessional, and unempathetic. There are accounts of staff yelling at guests, mishandling booking cancellations, providing incorrect information about shuttle services, and showing a lack of concern when issues like a stranger entering a room are reported. Responsiveness to maintenance requests, such as fixing broken amenities or power outages, has also been inconsistent.

Additional Information
Guests should be aware that the hotel appears to be undergoing a period of aging and decline, with recurring comments about worn carpets and a general need for updates. A serious security concern was reported by one guest who experienced a stranger entering their room with a key. The hotel has implemented a no daily housekeeping policy, with rooms being serviced every other day, which some guests found inconvenient. There have also been instances of booking discrepancies and difficulties in obtaining refunds for cancellations. During events, there was a notable incident involving a fire alarm being triggered and subsequent negative interactions with management regarding fees and the abrupt termination of a celebration.