Four Points by Sheraton Bandung

The hotel is widely celebrated for its strategic central location in Bandung, offering easy access to key attractions and a vibrant culinary scene, and its consistently exceptional staff service. Its distinctive classic modern design provides a memorable ambiance. Guests consistently praise the hotel's clean and comfortable rooms and the diverse and delicious breakfast offerings, which cater to various tastes. This makes it an ideal destination for business travelers seeking convenience and efficient service, holidaymakers eager to explore local attractions and culinary delights, and especially families who appreciate the dedicated amenities and attentive service for children. Couples also find it suitable for a comfortable and relaxing getaway. To enhance your stay, consider requesting a room on a higher floor for better views, and be aware that the hotel's popularity can lead to longer waits for elevators during peak hours.

Facilities & Amenities
Guests find the hotel's facilities comprehensive, contributing significantly to a comfortable stay. The swimming pool, divided into adult and children's sections, is a popular feature, though some guests noted the water can be cold, and a few found it not perfectly clean. A well-equipped gym is available, though some suggest it could benefit from modernization and improved ventilation. The hotel provides Wi-Fi, which is generally reliable, though a few guests experienced slow speeds. Meeting and training rooms are highly praised for their setup and the helpful staff supporting events. A notable convenience is the presence of an electric vehicle charger, albeit only one. The hotel also features a kids' room near the pool, adding to its family-friendly appeal. However, a recurring concern is the limited number of elevators (only two), leading to significant wait times, especially during peak occupancy or events like weddings.

Cleanliness & Room Comfort
The hotel rooms are consistently described as spacious and clean, providing a comfortable environment for both rest and work. Guests frequently commend the comfortable beds and high-quality linens, ensuring a restful night's sleep. In-room amenities are generally complete, including hair dryers and ironing facilities. While many appreciate the large televisions, some guests noted they are not smart TVs. A significant concern for some guests has been the water quality, with reports of yellow or dirty water upon arrival, and issues with hot water availability or pressure in the shower. Additionally, some rooms experienced air conditioning not cooling sufficiently, and noise from service elevators was occasionally reported. Despite these isolated issues, the overall impression of room comfort and cleanliness remains positive, with staff often quick to address concerns.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim for its variety and deliciousness. Guests are impressed by the extensive selection, which often includes unique offerings like an Indomie stall, fresh juices with no added sugar, and even sushi and ice cream. The restaurant staff are highly praised for their willingness to accommodate special requests, such as custom pasta dishes for children or specific local delicacies. While the overall food quality is excellent, some guests have suggested that the main course options could be more varied and flavorful, and a few noted issues with specific dishes like wet roasted lamb. During peak times, especially for Iftar buffets, some guests experienced the restaurant becoming crowded and the buffet not being replenished quickly enough, leading to a less comfortable dining experience.

Location & Accessibility
The hotel boasts a highly strategic and central location in Bandung, making it exceptionally convenient for guests. It is situated on a main road, providing easy access to public transportation and placing guests within walking distance or a short drive of numerous restaurants, cafes, and shopping options. Popular attractions like Gedung Sate and Gasibu are also nearby. A significant advantage is the hotel's proximity to a supermarket, allowing for easy access to daily necessities. However, the parking facilities are a recurring point of concern; guests frequently mention the narrow entry to the basement parking, its limited capacity, and the overall difficulty in navigating the area, which can be particularly challenging for larger vehicles. Despite these parking challenges, the hotel's prime location is consistently highlighted as a major draw.

Staff & Service
The hotel's staff and service are consistently lauded as exceptional, often exceeding expectations. Guests frequently describe the team as friendly, helpful, attentive, and possessing a high degree of initiative. From the moment of check-in, which is often noted as quick and efficient, to interactions with housekeeping and restaurant personnel, the staff are praised for their willingness to go above and beyond. Specific examples include staff anticipating guest needs, accommodating special dietary requests, assisting with lost items, and even creating towel art for children. While a few isolated incidents of miscommunication or slower service were reported, particularly regarding room requests or mobile key activation, the overwhelming sentiment is one of outstanding hospitality. The staff's dedication to ensuring guest comfort and satisfaction is a defining characteristic of the hotel experience.

Additional Information
Guests frequently highlight several unique aspects that enhance their stay. The hotel is particularly family-friendly, with many guests noting it as a favorite for children due to the attentive staff and amenities. For loyal members of the hotel's rewards program, benefits such as room upgrades are often provided, adding significant value. The hotel demonstrates remarkable honesty and integrity, as evidenced by an incident where a guest's forgotten money in a safe deposit box was promptly returned. However, some guests have reported issues with booking confirmations, where the hotel requested upfront payment despite prior arrangements. There have also been instances of room requests (e.g., non-smoking, high floor) not being met upon arrival, and initial difficulties with the mobile key application before physical cards were provided. Guests staying with more than two people should note that additional amenities like towels and hangers for the third person may need to be requested.