Four Points by Sheraton Bali, Seminyak

The hotel offers a peaceful urban retreat, strategically located slightly away from the busiest parts of Seminyak, providing a quiet atmosphere while remaining easily accessible to the area's attractions. Its signature feature is its ability to blend tranquility with convenience, making it an ideal choice for couples seeking a relaxing escape and families looking for spacious accommodations. Guests consistently highlight the exceptional service provided by the staff, the comfortable and clean rooms, and the enjoyable breakfast experience. The inviting pool area also receives frequent praise. For those planning a stay, it is advisable to inquire about room locations to ensure a quiet experience, as some areas can be affected by noise, and to take advantage of the hotel's shuttle service for easier access to the main streets.

Facilities & Amenities
Guests generally appreciate the range of facilities available, contributing to a comfortable stay. The swimming pool is a central feature, described as nice, clean, and a great place to relax, with some rooms offering convenient pool access. While some found the pool to be small or crowded with children, many enjoyed the floatable pillow beds and the adjacent pool bar serving cocktails and pizzas. The hotel also provides a spa and massage services, which guests found to be of good value. A rooftop bar offers amazing views and a great atmosphere, though some noted it was occasionally closed for events or in need of updates. A fitness center is available, but some reviews suggest it is rundown and could benefit from renovation and more equipment. Free Wi-Fi is consistently mentioned as being reliable.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the spacious and clean rooms. The beds are frequently described as very comfortable, ensuring a restful sleep. Many rooms feature a balcony, with some offering pleasant views, including sunset and distant sea views from higher floors. The bathrooms are noted as being large, often including a bathtub and separate shower, though some guests reported issues with limescale, mould, unlevelled flooring leading to water leakage, and a need for better maintenance. While some rooms are quiet, others experienced noise from live music near the pool or from neighboring rooms, despite claims of soundproofing. Some guests also noted issues with worn-out towels, a lack of tissue boxes in the living area, and a refrigerator that did not keep drinks cold.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives mixed but generally positive reviews. Many guests describe the breakfast as delicious, with a wide variety of options including Indonesian, Western, and vegetarian choices, along with fresh juices and good coffee. Some highlights include green healthy drinks and efficient service. However, some guests found the breakfast options to be limited, bland, or cold, and there were isolated reports of ants or flies on the food. The restaurant and bar areas are noted for serving good food, with specific mentions of tasty pizzas and burgers. Room service is available, though some found the menu limited or the quality average. The staff in the dining areas are consistently praised for their friendliness and attentiveness.

Location & Accessibility
The hotel's location in Seminyak is a significant point of discussion, often praised for being in a quiet neighborhood slightly removed from the heavy traffic and bustle of the main areas. This provides a peaceful atmosphere for guests. It is generally considered strategic and convenient, with many popular attractions, shops, and cafes within a 5-10 minute walk. The beach is also accessible, with some guests mentioning a short cut for a 10-minute walk, though others found the walk longer or the immediate surroundings less appealing. Public transportation, including ride-sharing services like Grab and taxis, is easily available. Parking is provided, but some guests noted the basement parking area is small and narrow. The hotel also offers a shuttle bus to the downtown area, which is appreciated by guests.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise, standing out as a major highlight of guests' stays. Reviewers frequently describe the team as friendly, helpful, attentive, and professional, often going above and beyond expectations. The check-in process is noted as smooth and efficient, with staff often offering room upgrades and accommodating late check-outs. Housekeeping is commended for keeping rooms tidy, providing extra amenities like water and towels, and even creating charming towel art. Guests appreciate the staff's willingness to assist with various requests, from arranging transport to addressing room issues promptly. The overall impression is one of genuine hospitality, making guests feel valued and at home, contributing significantly to a memorable experience.

Additional Information
A recurring theme in guest feedback is the hotel's need for a proper renovation, as many areas, including rooms, furniture, and the gym, are perceived as dated or worn out. Some guests noted issues like creaking cupboards, non-functional fridges, and cracking wood. The hotel's pet-friendly policy is mentioned, though specific details are not widely discussed. Guests should be aware of the hotel's policy regarding ID requirements for both partners during check-in and the practice of holding a credit amount higher than the room rate. There are also mentions of a destination fee and the benefits of the rewards program. The hotel provides umbrellas in rooms, a thoughtful touch. Some guests noted that the hotel's online representations, particularly on social media, might not accurately reflect its current condition.