FOUR Essen City Centre

This hotel is frequently praised for its central location, making it an ideal base for city explorers and business travelers due to its proximity to public transport and shopping areas. Its most notable feature is the consistently excellent breakfast, which receives widespread acclaim for its variety and quality. While the hotel offers spacious accommodations, many guests note that the property is undergoing or in need of significant renovation, impacting the overall guest experience. For families, the large rooms are a plus, though some aspects of room comfort can be inconsistent. To ensure a more comfortable stay, guests are advised to request a room away from the main road to mitigate noise and to verify the functionality of in-room amenities upon check-in.

Facilities & Amenities
The hotel provides a range of facilities, though their condition and availability can vary. Guests generally find the Wi-Fi to be functional, allowing for connectivity during their stay. While there isn't a traditional on-site pool, access to a fitness center and sauna across the road is a notable benefit for those seeking wellness options. In-room amenities receive mixed feedback; some rooms are equipped with a refrigerator and microwave, which are appreciated, but many guests report these appliances, along with water kettles and televisions, are often broken, missing, or outdated. The elevators are available, though some guests describe them as old and noisy.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied, with many guests noting that the rooms are significantly dated and in need of renovation. Common complaints include stained carpets, torn curtains, and general wear and tear on furniture and walls. While some guests find their rooms to be clean, others report issues such as uncleaned trash cans or visible dirt. Bed comfort generally receives positive remarks, with many guests reporting a good night's sleep. However, noise levels are a significant concern, particularly for rooms facing the main road, with thin windows failing to insulate against street noise and sounds from the hallways due to doors slamming. Issues with heating and a lack of air conditioning are frequently mentioned, leading to uncomfortable room temperatures.

Dining & Food Quality
The breakfast consistently stands out as a major highlight, receiving overwhelmingly positive reviews. Guests praise the variety and quality of the offerings, which often include fresh options, waffles, and a good selection of hot and cold items. The breakfast staff are frequently commended for their attentiveness and efficiency in keeping items stocked. However, other dining options are often limited; the restaurant is reported to be frequently closed, especially on weekends, and the bar also experiences inconsistent availability or limited service. While the breakfast experience is excellent, guests should be prepared for potentially crowded conditions in the breakfast area during peak times.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of the city center, major shopping malls, and various attractions. Its proximity to public transportation, including the U-Bahn station, makes it highly convenient for exploring the city and accessing other areas. However, parking is a recurring point of concern. The underground garage is described as very tight and difficult to maneuver, especially for larger vehicles, and often has limited availability, leading to guests struggling to find a spot. While street parking might be an option, it is often subject to restrictions, and the hotel's parking itself is noted for its cost.

Staff & Service
Guest feedback on staff and service is mixed. Many guests commend the friendly staff for their helpfulness and professional demeanor, particularly highlighting positive interactions with breakfast and bar personnel. The check-in process is generally described as quick and efficient by some, while others report issues with communication, disorganization, or an uninviting attitude from reception staff. Housekeeping receives varied comments, with some guests finding rooms well-maintained, while others note missed cleanings or a lack of replenishment of in-room items. There are also mentions of early morning noise from housekeeping activities. Loyalty program members frequently express disappointment regarding a lack of rewards program recognition or benefits upon arrival.

Additional Information
A prominent theme in guest reviews is the hotel's ongoing need for renovation. Many guests note that the property feels significantly aged and worn, with some areas appearing to be undergoing updates while others remain outdated. This impacts the overall perception of quality, despite efforts by staff. Guests frequently express disappointment regarding the lack of loyalty program benefits or recognition for elite status, such as welcome points or room upgrades, which is a common expectation within the hotel chain. The hotel is generally pet-friendly, though guests with pets sometimes find suitable outdoor areas challenging to locate nearby.