Flagship Inn & Suites

The hotel primarily serves as a budget-friendly option for casino-goers and road-trippers seeking a basic place to rest after visiting nearby attractions like Foxwoods and Mohegan. Its most notable feature is its affordability, making it a practical choice for those prioritizing cost over luxury. While some guests found the rooms adequately clean for a quick stop, many others reported significant issues with cleanliness and the overall condition of the property. The staff received mixed reviews, with some guests praising their friendliness and helpfulness, while others encountered unresponsiveness or difficulties with service. A recurring concern was the discrepancy regarding breakfast, which was often advertised but not provided. For travelers considering this hotel, it is advisable to manage expectations regarding the property's upkeep and to confirm all advertised amenities upon arrival to avoid disappointment.

Facilities & Amenities
The hotel offers a limited range of amenities, with some guests noting the presence of an outdoor pool for recreation. In-room conveniences sometimes included a microwave, refrigerator, and hair dryer, which were appreciated by those who found them. However, many guests reported significant issues with the functionality and availability of various facilities. Common complaints included non-working televisions, broken air conditioning units, and non-functional lamps. Several rooms lacked essential amenities like a coffee maker or sufficient electrical outlets near the bed. The internet connectivity was frequently described as poor or unreliable. Additionally, some guests encountered a dirty jacuzzi or issues with the hot water supply and water pressure. While parking was generally available, some noted the presence of broken-down vehicles in the lot.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort was overwhelmingly negative, with many describing rooms as dirty, filthy, or disgusting. Common issues included sticky floors, widespread mold in bathrooms and on air conditioning units, peeling paint on walls and ceilings, and holes in walls. Bathrooms were frequently cited for being unsanitary, with stained tubs, dirty showers, and broken fixtures. Many guests reported the presence of bugs, including cockroaches, spiders, and even bed bugs. Linens were often described as stained or having cigarette burn holes, and some rooms had an pervasive unpleasant smell of smoke, mold, or mustiness. While some guests found the beds comfortable or cozy, others reported them as hard or generally uncomfortable, with some even noting noisy bed frames. The overall impression was of an outdated and poorly maintained environment.

Dining & Food Quality
A significant point of contention for many guests was the hotel's breakfast offering. Despite being frequently advertised as included, numerous reviews indicated that the continental breakfast service was often unavailable or had been discontinued without prior notice. This led to considerable disappointment for guests who had specifically chosen the hotel based on this amenity. When breakfast was provided, it was generally described as basic, typically consisting of items like cereal, bagels, coffee, and juice. While a few guests mentioned a more varied breakfast buffet with hot options like eggs and sausage, these positive experiences were rare and overshadowed by the widespread complaints of its absence. The quality of the coffee was also occasionally noted as being subpar.

Location & Accessibility
The hotel's location was generally considered convenient for its proximity to popular entertainment venues, particularly Foxwoods and Mohegan casinos, making it a suitable choice for those visiting these attractions for a quick stopover. Guests also appreciated its easy accessibility to various restaurants and convenience stores in the surrounding area, including a nearby Walmart, providing options for meals and necessities. The property was described as easy to find for travelers. However, a notable concern for some guests was the immediate surroundings, with reports of a general sense of unease or the frequent presence of police activity in the parking lot. The sight of multiple broken-down vehicles in the parking area also contributed to a less favorable impression and raised questions about the overall upkeep of the property's exterior.

Staff & Service
Feedback regarding the staff and service was notably mixed. Some guests reported positive interactions, describing the staff as friendly, helpful, and accommodating, particularly when assisting with room changes or specific requests. The owners were also occasionally praised for their kindness. However, a significant number of reviews highlighted negative experiences. Many guests encountered unresponsive staff or difficulty reaching the front desk, especially during evening hours, with the office sometimes closing at midnight. There were numerous complaints about issues with refunds, with guests reporting that promised refunds were not issued or that they were double-charged. Concerns were also raised about the security of personal belongings, with some guests reporting items stolen from their rooms. The check-in process could also be problematic, particularly for late arrivals who found themselves unable to access their rooms.

Additional Information
A recurring and significant issue for many guests was the hotel's refund policy and its implementation. Numerous reviews detailed instances where guests were charged for stays they did not complete due to unsatisfactory room conditions, or where promised refunds for cancellations or issues were denied or significantly delayed. Some guests even reported being double-charged for their stay. Another important operational detail is the hotel's office hours, with the front desk often closing at midnight, which can prevent late check-ins and leave guests unable to access their rooms or seek assistance. The property is frequently described as a budget motel, and guests should set their expectations accordingly, as it often caters to those seeking a very basic, no-frills accommodation. Some reviews also alluded to the presence of long-term residents at the property.