Hotel Fernando

This hotel is widely recognized for its exceptional value for money and its central location, making it a highly appealing choice for various travelers. Its proximity to the city's main attractions and cultural sites positions it as an ideal base for tourists and sightseers eager to explore. Families find the hotel suitable for their needs, while business travelers appreciate its convenience for short stays. Guests consistently highlight the hotel's commitment to cleanliness, the overall comfort of its rooms, and the attentive service provided by the staff. The availability of parking is also a significant advantage for many. To ensure a smooth experience, it is advisable to confirm your reservation directly with the hotel, as some guests have reported issues. Additionally, be prepared for potential street noise, which is a common observation given its vibrant downtown setting.

Facilities & Amenities
The hotel provides several key facilities that enhance the guest experience, though some aspects receive mixed feedback. Parking is available, with two designated lots, which is a significant convenience for those traveling by car, although some guests found the spaces to be quite small or required manual gate operation. Wi-Fi is generally accessible in rooms and throughout the floors, but a few guests reported a poor signal. Consistent hot water is typically available, though some noted issues with its supply at night. While many rooms offer air conditioning, some are equipped only with fans, and guests mentioned that AC might incur an additional cost. A notable point is the absence of an elevator, meaning guests must navigate stairs, which can be challenging for some. Rooms are equipped with a TV, and coffee is available in the lobby, providing a quick refreshment option. Some reviews also indicate that the facilities might appear somewhat dated.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, noting that both the rooms and bathrooms are well-maintained. The beds are generally described as comfortable, contributing to a restful stay, although some guests suggested that improved mattresses and higher-quality sheets would further enhance comfort. Room size varies, with some guests appreciating spacious accommodations, while others found their rooms to be quite small, particularly for larger groups. While hot water is typically available, a few guests reported inconsistencies or a lack of it at certain times. A common concern is noise from the street and internal sources like the washing machine or conversations in the hallways, which can be disruptive. Some rooms were noted for lacking windows or adequate lighting, and the provision of towels and shampoo was occasionally deemed insufficient. Issues with air conditioning functionality or its additional cost were also mentioned, alongside complaints about cigarette smoke permeating non-smoking areas.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy reach of the city's vibrant historic center and numerous cultural attractions. Its proximity allows for easy access to various points of interest, including shops and dining options, making it highly convenient for exploration on foot. Guests appreciate the ability to easily connect to public transportation, facilitating travel to other parts of the city. While the hotel itself is considered safe and secure, some reviews indicate that the immediate surrounding area might feel less secure during nighttime hours. Parking is provided on-site, a valuable amenity for guests with vehicles, though some found the parking spaces to be quite small or noted that guests were required to manually open the parking gate, which could be an inconvenience.

Staff & Service
The hotel's staff generally receives positive feedback for their friendliness, attentiveness, and helpfulness, particularly from the reception team. Guests frequently commend their willingness to assist with inquiries and provide good overall service. The check-in process is typically described as smooth and efficient. However, feedback is not entirely uniform; some guests reported isolated instances of staff being less empathetic, appearing rude, or in a bad mood. A few reviews also suggested a perceived difference in treatment between national and international guests. A more significant concern raised by multiple guests relates to reservation discrepancies, with reports of the hotel not honoring pre-booked accommodations upon arrival, which unfortunately led to some guests being redirected to alternative hotels.

Additional Information
A notable point of concern for several guests revolves around reservation management, with multiple reports of pre-booked accommodations not being honored upon arrival, causing significant inconvenience and leading to guests being redirected to other hotels. Despite a stated no-smoking policy, some guests reported issues with cigarette smoke permeating hallways and rooms, indicating a need for stricter enforcement. While parking is available, guests often found themselves needing to manually open the parking gate, which was seen as an inconvenience. The absence of an elevator is frequently mentioned, posing a challenge for guests, especially those with luggage or mobility concerns, due to the presence of multiple stairs. Additionally, some guests noted the limited variety of snack sales on-site and the lack of an airport transport service, despite its mention in some booking information.