Fashion avenue Dubai Mall -The Residence

The property's most notable feature is its direct connection to Dubai Mall, offering unparalleled convenience for guests seeking immediate access to shopping, dining, and entertainment. This prime location, often highlighted as the sole positive aspect by many, makes it particularly appealing for shoppers and sightseers who prioritize proximity to major attractions. Guests frequently mention enjoying views of the Burj Khalifa from their accommodations. However, the overall guest experience is significantly impacted by widespread concerns regarding the property's actual classification and maintenance standards. Many reviews indicate a discrepancy between the advertised "hotel" status and the reality of an apartment-style operation, often managed by third-party companies, leading to a lack of traditional hotel services and inconsistent quality. This setup may not be suitable for families expecting a conventional hotel experience. To ensure a smoother stay, prospective guests are advised to thoroughly verify booking details and manage expectations regarding the nature of the accommodation.

Facilities & Amenities
Feedback on the property's facilities and amenities is largely negative, with many guests reporting significant issues that impacted their stay. Common complaints include non-functional televisions, broken safes, and inoperable dishwashers, indicating a general lack of maintenance. While some units are equipped with basic kitchen facilities, guests noted these were often in poor condition, with reports of rusty refrigerators and detached kitchen components. The overall furniture throughout the units is frequently described as old, worn-out, and poorly maintained, contributing to a sense of disrepair. Additionally, guests mentioned the presence of worn-out ironing boards and various maintenance tools left within the units, further detracting from the perceived quality and comfort. The absence of reliable Wi-Fi was also a recurring frustration for many.

Cleanliness & Room Comfort
The most prevalent and concerning feedback revolves around the property's cleanliness and the overall room comfort. Guests consistently reported encountering dirty rooms upon arrival, with issues ranging from stained carpets and dirty tables to mold in bathrooms and unpleasant stale odors throughout the units. Several reviews explicitly mentioned the presence of insects and torn curtains, further highlighting the lack of proper upkeep. While some guests found the rooms to be spacious and the beds comfortable, these positive aspects were often overshadowed by significant maintenance problems. These included leaking bathrooms, broken bathtubs, and a lack of hot water in showers. The furniture was widely described as old and worn-out, contributing to a general sense of disrepair rather than comfort. Noise from outside, including car noise, was also reported by some, impacting the tranquility of the stay.

Location & Accessibility
The property's central location is overwhelmingly praised by guests, standing out as its primary advantage. Its direct access to Dubai Mall is a significant draw, allowing guests to seamlessly transition between their accommodation and a vast array of shopping, dining, and entertainment options. This convenience is frequently cited as the main reason for choosing the property, making it ideal for those who wish to explore the city's vibrant core without extensive travel. Many units also offer stunning views of the Burj Khalifa, enhancing the overall experience. However, some guests encountered issues with parking, reporting that services like valet or assistance with luggage were refused because they were staying in apartments rather than a traditional hotel, leading to inconvenience for those arriving by car. Despite this, the ease of access to the mall and surrounding attractions remains a consistent highlight.

Staff & Service
Guest feedback on staff and service is notably mixed. Some guests reported positive interactions, praising the helpful and polite staff and the quick response from individual coordinators who assisted with their needs, including room upgrades and luggage storage. The ease of entry and exit was also appreciated by some. However, a significant number of reviews highlight considerable challenges with service. Many guests experienced unresponsive staff, particularly outside of daytime hours, leading to difficulties in obtaining assistance for issues like missing amenities or maintenance requests. Complaints included a bad reception experience or the complete absence of a traditional front desk, with guests often having to deal with individuals via phone or messaging apps. The check-in process was frequently described as confusing or unconventional, sometimes involving unexpected cash deposits or a lack of official documentation, which raised concerns about professionalism.

Additional Information
Guests frequently raised concerns about the property's operational model and associated policies. Many reviews highlighted a significant security deposit requirement, which was often collected in cash or processed with unexpected bank fees upon refund, causing frustration. There were also reports of substantial fines for lost room keys. A recurring theme was the misrepresentation of the property, with guests feeling it was marketed as a hotel but operated more like an apartment or short-term rental, lacking official documentation or a valid business license under the advertised name. This led to confusion regarding booking details and difficulty locating the property using standard navigation. Some guests also reported disturbances from neighbor noise, including loud parties and music, which significantly impacted their stay. These factors collectively led many to conclude that the property is not suitable for families seeking a traditional, hassle-free hotel environment.