Fable Auckland, MGallery

The hotel offers a memorable stay, distinguished by its exquisite Art Deco decor and the promise of luxurious, comfortable beds that guests consistently praise. Its signature feature is its prime central location, making it an ideal choice for sightseers, shoppers, and couples looking to explore the city's vibrant heart. While the hotel provides a stylish and convenient base, potential guests should be aware of significant noise from nearby entertainment venues, particularly on weekend nights. To enhance your experience, consider requesting a room on a higher floor or away from the street-facing side, especially if you are sensitive to noise. Additionally, be mindful that room sizes can vary, so it may be beneficial to inquire about specific room dimensions if space is a priority.

Facilities & Amenities
The hotel provides a range of facilities for guest comfort and relaxation. The spa area, featuring a hot tub and sauna, is available, though guests frequently note that these amenities often require advance booking and have sometimes been reported as out of order or not sufficiently heated. The fitness center is present but described as small, with some guests mentioning a lack of air conditioning, towels, or water. Wi-Fi connectivity receives mixed reviews, with some experiencing slow or intermittent service. While the hotel has elevators, guests assigned to certain higher-floor rooms may find that the lift does not reach their level directly, necessitating the use of stairs to access their accommodation.

Cleanliness & Room Comfort
Guests generally commend the cleanliness and overall condition of the rooms, often highlighting the comfortable beds and high-quality linens that contribute to a restful night's sleep. However, some reviews point out specific issues such as instances of mold in bathrooms, dust accumulation, or areas that appear to have been overlooked during cleaning. Room dimensions vary considerably, with some accommodations described as spacious, while others are noted as tiny or cramped, posing challenges for luggage storage. A recurring concern is the noise levels, particularly from nearby nightclubs and street activity on weekends, which can significantly disrupt sleep, even in rooms on higher floors. Some guests also reported hearing noise from adjacent rooms.

Dining & Food Quality
Feedback regarding the hotel's dining options is varied. The on-site restaurant generally receives positive comments for its dinner offerings and cocktails, with many guests enjoying the quality of the cuisine. However, the breakfast experience garners mixed reviews; while some guests found it to be very good with a decent selection, others described it as basic, with limited buffet choices, cold hot food items, or a perceived lack of freshness. Some guests noted that barista coffee was an additional charge, and the complimentary coffee was not always satisfactory. Room service is available, but some guests reported limited hours or difficulties in placing orders, occasionally being advised to use external delivery services.

Location & Accessibility
The hotel's central location is consistently praised as a significant advantage, offering convenient access to numerous city attractions. Guests appreciate being within easy walking distance of Queen Street shops, a wide array of restaurants, the Viaduct, and the ferry terminal, making it an excellent base for exploring the city on foot. Proximity to public transit options further enhances accessibility. While valet parking is offered and generally found to be convenient, it is noted as being expensive, and some guests reported initial difficulty in locating the designated drop-off point due to street layouts. A few guests also mentioned the presence of unhoused individuals in the immediate vicinity, though the hotel itself is considered secure.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, and professionalism. Many guests highlight the exceptional concierge service, noting that staff members frequently go "above and beyond" to assist with luggage, provide valuable local recommendations, and ensure a smooth and pleasant stay. The check-in process is generally described as warm and efficient, though some guests experienced delays during peak times or perceived understaffing. Housekeeping is often praised for its thoroughness and efficiency. However, a minority of guests reported challenges with staff communication, particularly concerning specific requests or problem resolution, and some felt that certain staff members were disengaged or lacked adequate training.

Additional Information
Guests should be aware that the hotel is an older property that has undergone refurbishment, though some areas may still show signs of age. The soundproofing in rooms is not always effective, contributing to the noise issues from external sources. A security deposit or bond fee is typically required upon check-in, and guests should anticipate that the refund process for this deposit may take several days. Loyalty program members have reported mixed experiences regarding the acknowledgment and provision of their rewards program benefits, such as room upgrades or late check-out. The hotel features a distinctive signature scent throughout its common areas. Some rooms have unique or awkward layouts, occasionally lacking dedicated desk space or featuring windows with limited views.