Extended Stay America Select Suites - Providence - Airport

The hotel primarily functions as an extended stay property, appealing to guests seeking accommodations with kitchenettes and a pet-friendly policy. It is particularly well-suited for long-term guests, travelers with pets, and individuals needing a convenient base near the airport. While many guests appreciate the spacious rooms and the efforts of some staff members, a recurring theme in reviews highlights significant inconsistencies in cleanliness, the condition of facilities, and the availability of advertised amenities. To ensure a smoother experience, prospective guests are advised to confirm the presence of essential kitchen supplies upon arrival and be prepared for a security deposit.

Facilities & Amenities
Many rooms are equipped with full kitchens including refrigerators, stovetops, and microwaves, which is a key feature for extended stays. However, a frequent complaint is the notable absence of basic kitchenware, utensils, pots, and pans, often requiring guests to purchase or specifically request these items. While free Wi-Fi is provided, some guests indicate that a fee is necessary for higher speeds suitable for streaming. The hotel also features a fitness center, though it is often described as small and basic. The laundry room is consistently reported as being unavailable due to ongoing renovations. Additionally, guests note the presence of vending machines but frequently mention a lack of ice machines or ice buckets in rooms.

Cleanliness & Room Comfort
Feedback on cleanliness is highly polarized. Many guests report rooms as being dirty, citing issues such as food left in refrigerators, unclean bathrooms with hair and soap scum, filthy sofa beds, and general dust and pet hair under furniture. Some reviews also mention persistent unpleasant smells in rooms and hallways. Conversely, a number of guests found their rooms to be acceptably clean. Rooms are often described as outdated and run down, with old furniture, ripped upholstery, and occasional broken items. While some guests found the beds comfortable, many reported uncomfortable sofa beds with visible springs. Noise levels from upstairs rooms, hallways, and rattling air conditioning units are common complaints, impacting guest comfort.

Dining & Food Quality
The hotel's breakfast offering receives predominantly negative feedback from guests. Many reviews state that the advertised free breakfast is either entirely unavailable or extremely limited, typically consisting of only granola bars, small muffins, or instant oatmeal with no variety or fresh options. The availability of coffee is also inconsistent, with some guests noting it frequently runs out or is not provided in the lobby. There are no other dining facilities or services consistently mentioned in guest reviews, indicating a very basic food and beverage offering focused solely on a minimal breakfast.

Location & Accessibility
The hotel's location is widely regarded as a significant advantage, frequently praised for its convenience. It is described as being very close to the airport, offering easy access to major highways, and being in proximity to grocery stores and a mall. This makes it a practical choice for travelers needing quick access to transportation and essential services. Plenty of parking is available on-site, and the process for using the parking facilities is generally reported as seamless. Despite its proximity to busy areas, some guests also appreciate the relatively quiet area surrounding the property.

Staff & Service
Guest feedback regarding staff and service is notably mixed. Many reviews commend specific employees for being exceptionally friendly, helpful, polite, and accommodating, often highlighting their willingness to go "above and beyond" to assist guests. However, a significant number of reviews describe staff as rude, unprofessional, or unresponsive, particularly concerning issues with check-in, deposits, and addressing complaints. The check-in process can be problematic, with reports of late check-ins, denied check-ins due to ID issues, and unexpected incidental fees. The front desk often operates with limited hours, which can create difficulties for late arrivals or those requiring assistance outside of specific times. Housekeeping services are typically limited, with cleaning often provided only once a week, and guests frequently report having to request basic items like towels or bedding.

Additional Information
A recurring point of contention is the $100 incidental deposit required upon check-in, which often leads to frustration due to unexpected charges or delays in refunds, particularly for alleged smoking violations that guests dispute. The hotel maintains a pet-friendly policy, which is a major draw for many guests, though some note challenges with finding suitable potty areas nearby and the associated pet fees. Ongoing renovations are frequently cited as the reason for the laundry room being unavailable. Some reviews also mention that the hotel appears to accommodate individuals transitioning to housing, which some guests found unexpected and impacted their perception of the overall atmosphere. Additionally, some guests reported concerns regarding security, including issues with side doors being locked and attempts at unauthorized room entry.