Extended Stay America Premier Suites - Providence - East Providence

The hotel is widely appreciated for its spacious rooms equipped with kitchenettes, offering a practical and comfortable stay for various travelers. Its signature feature is the provision of apartment-style amenities within a hotel setting, making it particularly suitable for extended stay guests and families who benefit from the convenience of in-room cooking facilities. Business travelers also find the setup conducive for longer assignments. Guests consistently highlight the friendly and helpful staff and the availability of free parking as significant advantages. The hotel's pet-friendly policy is another key draw for those traveling with animals. To ensure a restful experience, guests sensitive to noise might consider requesting a room on a higher floor or away from high-traffic areas. Additionally, managing expectations regarding the complimentary breakfast and planning for alternative dining options is advisable.

Facilities & Amenities
The hotel offers practical facilities and amenities designed to enhance longer stays. Most rooms feature a well-equipped kitchenette including a full-size refrigerator, microwave, and stovetop, allowing guests the flexibility to prepare their own meals. Laundry services are available on-site, which is a significant convenience for guests on extended trips. While a fitness center is present, some guests found it to be minimal, equipped primarily with cardio machines and lacking weights. The hotel provides free Wi-Fi throughout the property, ensuring guests can stay connected. An elevator is available for easy access to upper floors, though some guests noted occasional issues. Ice machines are also provided for guest convenience. Free parking is a consistent positive, described as well-lit and easy to access.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed but generally positive, with many guests praising the spacious and clean rooms upon arrival, often noting their modern decor and ample space. The beds are frequently described as comfortable, contributing to a restful night's sleep, though some guests found them to be too firm or hard. In-room amenities like a large TV and functional AC are appreciated. However, a notable number of reviews mention issues with cleanliness, including dirty floors, hair found in bathrooms, and occasional unpleasant odors in rooms. Noise can also be a concern, with reports of thin walls leading to disturbances from loud neighbors, children running in hallways, and street noise. Some guests also experienced issues with refrigerator noise or AC unit noise.

Dining & Food Quality
The hotel's dining and food quality receive consistently mixed to negative feedback, particularly concerning the complimentary breakfast. While advertised, the breakfast is widely described as a "grab-and-go" offering that falls short of expectations. It typically consists of coffee, packaged muffins, granola bars, and instant oatmeal, with limited availability and frequent reports of items running out quickly. Many guests expressed disappointment with the lack of variety, fresh options, or hot food. Some noted issues with the coffee quality or its availability. There are no in-hotel restaurants or traditional room service options, which guests should be aware of when planning their meals. The presence of in-room kitchenettes is intended to offset this, allowing guests to prepare their own food.

Location & Accessibility
The hotel's location is generally considered convenient, offering easy access to the freeway and placing guests within a short driving distance of downtown Providence, including Brown University and the convention center. Many shopping and dining options are available nearby, making it a practical base for exploring the area. A significant advantage highlighted by guests is the availability of free parking, which is described as ample and well-lit, contributing to a hassle-free arrival and departure. While the immediate surroundings are functional, some guests expressed concerns about the general outdoor environment or atmosphere, noting occasional disturbances. Despite these occasional observations, the hotel's proximity to key areas and its convenient parking make it a suitable choice for those traveling by car who prioritize accessibility to the wider region.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as a major positive. Reviewers frequently describe the team as friendly, helpful, attentive, and professional, contributing significantly to a welcoming atmosphere. The check-in process is often noted as easy and quick, with staff accommodating early arrivals when possible. Guests appreciate the family-friendly service, including assistance for those with specific needs, and the pet-friendly service which helps ensure a smooth stay for animal companions. However, some guests experienced challenges with housekeeping services, noting that rooms are not serviced daily for extended stays and that towel exchanges require guests to bring used towels to the front desk. Similarly, kitchenware and other in-room supplies must be requested from the front desk, which can be inconvenient for some.

Additional Information
Several important details enhance or impact the guest experience. The hotel operates with a pet-friendly policy, allowing dogs for an additional nightly fee, though guests are reminded of specific rules regarding pet conduct and waste disposal. A recurring issue mentioned by guests is the frequency of fire alarms, which can be disruptive, often occurring at inconvenient hours. Guests should also be aware that while rooms feature kitchenettes, essential items like cookware and utensils are not automatically provided in the room and must be requested from the front desk. The hotel's room cleaning policy for extended stays differs from traditional hotels, with rooms not being serviced daily, and guests are expected to manage their own trash and towel exchanges. Some guests also noted an unusual identification scanning policy during check-in and that the hotel does not accept cash payments.