Extended Stay America - Portland - Hillsboro

This hotel is widely recognized for its spacious rooms equipped with kitchenettes, offering a home-like environment that is particularly appealing for extended stays and long-term guests. Its convenient location near shopping and dining options makes it a practical choice for business travelers and families exploring the area. Guests frequently highlight the overall cleanliness of the accommodations and the consistently friendly and helpful staff. While the hotel provides essential amenities for a comfortable stay, some areas are undergoing renovations, which may occasionally impact the guest experience. To make the most of your visit, consider confirming the availability of specific kitchen items upon arrival, as they often need to be requested from the front desk, and be prepared for a basic grab-and-go breakfast.

Facilities & Amenities
The hotel's kitchenettes or full kitchens are a standout feature, highly valued by guests for enabling self-catering and providing a sense of home, especially during longer visits. However, it is common for guests to need to request pots, pans, dishes, and utensils from the front desk, as these are not automatically stocked in the rooms. The availability of free Wi-Fi is generally appreciated, though some guests have noted occasional issues with speed or the need to pay for enhanced service. A laundry room is on-site, offering convenience for guests, although some reviews indicate that certain machines may be out of order. A fitness center is available for guest use. It is important to note that despite some older advertising, the hotel does not feature a swimming pool, as the area has been repurposed.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests praise the rooms for being clean, spotless, and comfortable, highlighting cozy beds and spacious layouts conducive to relaxation. However, a significant number of reviews report issues such as dirty floors, hair in bathrooms, stains on linens, and even instances of mold or pests. Room condition also varies, with some noting well-maintained spaces, while others describe rooms as well-used or in need of updating, with signs of wear and tear. Noise levels can be a concern, with some guests experiencing disturbances from thin walls, hallway activity, or neighboring rooms, impacting overall quietness.

Dining & Food Quality
The hotel offers a complimentary breakfast, though its quality and variety receive consistently mixed feedback. Described primarily as a grab-and-go breakfast, it typically includes pre-packaged muffins, granola bars, and instant oatmeal, along with coffee and tea. Many guests express disappointment with the limited selection, noting the absence of fresh fruit or more substantial hot options commonly found at other hotels. Some reviews mention that the breakfast items can run out quickly or that the coffee service is not consistently available throughout the morning. There are no mentions of an on-site restaurant, bar, or room service for other dining options.

Location & Accessibility
The hotel's central location is a significant advantage, frequently praised for its convenience. Guests appreciate being within walking distance of numerous shops, restaurants, and a shopping plaza, making it easy to access amenities and dining options. Its proximity to downtown Portland and major transit routes is also highlighted, providing good accessibility for exploring the wider area. Parking is available on-site, though some guests noted that construction or other activities in the parking area could occasionally cause minor inconveniences. While the immediate vicinity is generally convenient, a few guests have commented on an unsettling atmosphere in the broader surrounding area.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the team for their warm hospitality, attentive service, and willingness to assist with various requests, contributing significantly to a positive stay. The check-in process is often described as smooth and efficient. While most interactions are positive, some guests have reported occasional delays at the front desk or inconsistencies in service, particularly regarding housekeeping frequency for longer stays. The staff's dedication to guest satisfaction is a recurring theme, with many reviewers expressing appreciation for their accommodating nature.

Additional Information
Guests should be aware that the hotel frequently accommodates long-term residents, which can contribute to a unique atmosphere distinct from typical short-stay hotels. While the property maintains a non-smoking policy, some reviews indicate that smoke odors can occasionally be detected in rooms or common areas. The hotel has been undergoing renovations, which, while aiming to improve facilities, have sometimes led to temporary inconveniences such as noise, dust, or limited access to certain areas. The property is pet-friendly, a feature appreciated by many, though some guests have noted challenges with pet waste disposal facilities on the grounds.