Extended Stay America - Portland - Gresham

This hotel is particularly notable for its gated parking lot, which provides a sense of security for vehicles, and the inclusion of kitchenettes in its rooms, catering to guests seeking extended stays. While some aspects of the property are undergoing renovations, guests frequently highlight the helpfulness of the staff. The hotel is often chosen by long-term guests, budget-conscious travelers, and working crews due to its affordability and apartment-style amenities. However, the overall condition of the rooms receives mixed feedback, with many noting a need for updates. To ensure a comfortable stay, it is advisable for guests to confirm room conditions upon arrival and consider bringing their own kitchen essentials, as these are not typically provided.

Facilities & Amenities
The hotel offers a gated parking lot which is frequently mentioned as a key security feature, though some guests note issues with the gate's functionality or the presence of excessive speed bumps. Rooms are equipped with kitchenettes that include full-sized refrigerators and stovetops, a significant convenience for longer stays, although guests consistently report a lack of basic kitchenware, utensils, or dishes. A laundry facility is available on-site, but payment methods can be restrictive, often requiring coins or cards. While vending machines are present, some are card-only. A common complaint is the absence or malfunction of an ice machine, which many guests find inconvenient. Wi-Fi is generally available, though its speed can vary depending on room location, and the elevator has been reported as broken or slow by some.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. While some guests found their rooms to be clean and the beds comfortable, many others reported significant issues. Common complaints include dirty floors, stained carpets, peeling paint, and worn furniture. Numerous reviews mention broken fixtures such as non-functional TVs, lights, and toilets, as well as damaged shower rods and uncleaned surfaces. The bathrooms are frequently cited for being dirty, with stains, hair, and slow drains. Some guests experienced unpleasant odors in rooms or hallways, and there were isolated reports of bed bugs or other pests. Noise levels also vary, with some guests appreciating quiet rooms, while others were disturbed by neighbor noise or street sounds. Amenities like towels, soap, and lightbulbs were sometimes missing or insufficient.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive consistent feedback regarding discrepancies with advertised offerings. Many guests noted that breakfast was not included despite being listed, or that it consisted only of very basic items such as granola bars, pop tarts, and coffee. The coffee provided in the lobby is occasionally reported as being cold or unavailable, leading to disappointment. There is no mention of on-site restaurants or room service, indicating that the hotel primarily caters to guests who prefer to prepare their own meals using the in-room kitchenettes or dine at nearby establishments.

Location & Accessibility
The hotel's location is described as convenient for its freeway access and proximity to various stores and gas stations, making it easy to find. However, a significant number of guests express concerns about the surrounding area safety, frequently mentioning the presence of homeless individuals and a general "sketchy" atmosphere. The gated parking lot is a key feature intended to enhance security for vehicles, though some guests report issues with the gate's functionality or the presence of excessive speed bumps. Access to the hotel is primarily through a single main entrance, as side doors are often restricted or alarmed, which some guests find inconvenient for direct access to the parking lot or surrounding areas.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight specific individuals for their excellent customer service and willingness to assist with requests or problems. The check-in and check-out processes are often described as quick and easy, though some guests experienced long waits or issues. While the housekeeping staff is sometimes commended, there are also reports of rooms not being cleaned adequately or services not being provided as expected. The staff's responsiveness to guest needs is a recurring theme, with many appreciating their prompt attention, though some instances of unaddressed concerns are also noted.

Additional Information
A recurring point of contention for guests is the security deposit policy, which often requires a significant upfront payment and is frequently reported as being slow to be refunded, or in some cases, not refunded at all, leading to considerable frustration. The hotel operates with a long-term stay focus, which explains the presence of kitchenettes in rooms, though guests should be aware that these typically do not come with kitchenware. The pet policy has received mixed feedback, with some guests encountering issues regarding service animals or unexpected fees. Guests should also note that in-room telephones may not be functional, requiring direct interaction with the front desk for assistance. The hotel maintains restricted access to side doors, enforcing entry and exit through the main lobby for security purposes.