Hotel Excelsior San Marco

This hotel offers a memorable stay, particularly noted for its prime location that provides easy access to both the lower and upper parts of the city, often accompanied by stunning views of the historic Citta Alta. Its signature feature is undoubtedly its strategic position near the funicular, making it an ideal choice for sightseers and couples seeking to explore the charming old town. Guests consistently highlight the hotel's excellent breakfast, comfortable accommodations, and the attentive service provided by the staff. For travelers prioritizing convenience and a central base for exploration, this hotel is a strong fit. To enhance your experience, consider requesting one of the recently renovated rooms, and take advantage of the direct airport bus stop located very close to the hotel.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Guests appreciate the availability of a fitness room or gym, though some note it is quite small and has limited equipment. The presence of multiple elevators ensures easy access to all floors, though occasionally guests experienced delays due to some being out of service. While there is a bar area, some guests found it to be small, expensive, and lacking atmosphere. The hotel also offers free Wi-Fi, ensuring guests can stay connected throughout their visit. A wellness spa located next door is accessible to guests, with some reviews mentioning a discount for hotel residents, providing an option for relaxation and rejuvenation.

Cleanliness & Room Comfort
Guests frequently commend the hotel's commitment to cleanliness, describing rooms as spotless, very clean, and well-maintained daily. The beds are consistently praised for being large, comfortable, and ensuring a restful night's sleep. Many rooms feature a balcony, often offering delightful views of the old town, which guests highly appreciate. While some rooms are described as spacious, others are noted as being on the smaller side, with a few older rooms appearing somewhat dated. The bathrooms receive mixed feedback, with some being modern and well-appointed, including jacuzzi baths in some instances, while others are considered small or in need of an update, particularly regarding the hairdryers. Noise levels are generally reported as quiet, though occasional disturbances from loud scooters or creaking chairs from neighboring rooms were mentioned.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as excellent, delicious, and offering a wide variety of choices. The extensive buffet includes both hot and cold options, such as fresh fruits, cereals, cheeses, meats, breads (including gluten-free options), eggs, sausage, and bacon, catering to diverse tastes. Guests also appreciate the availability of quality coffee, including decaf options upon request. The rooftop restaurant is a significant highlight, celebrated for its excellent food quality, attentive service, and breathtaking panoramic views of the city, particularly the Citta Alta. However, it is noted that the rooftop area is primarily reserved for dining, and access for just drinks is generally not permitted, which some guests found restrictive.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for exploring Bergamo. It is situated within easy walking distance to most attractions in both the lower and upper parts of the city. A major advantage is its close proximity to the funicular, providing quick and effortless access to the historic Citta Alta. The airport bus stop is conveniently located practically right outside the hotel, offering direct and affordable transportation. The train station is also within a reasonable walking distance, further enhancing accessibility. While the hotel offers parking options, including private and public underground facilities, guests frequently note that it can be quite expensive.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go above and beyond to assist with requests, from arranging taxis to providing luggage storage. The check-in process is often described as smooth and efficient, with many guests appreciating the flexibility of being allowed to check in early. Housekeeping staff are commended for their thoroughness, ensuring rooms are spotlessly clean and well-maintained daily. The overall commitment of the staff to providing excellent service significantly contributes to a positive and welcoming guest experience.

Additional Information
Guests should be aware that the hotel is undergoing an ongoing renovation, with some rooms already newly refurbished and offering a modern, comfortable experience. Many guests recommend opting for these upgraded rooms, noting they are well worth the investment. However, some older rooms still retain a more dated decor. A specific policy noted by guests is the restriction on accessing the rooftop bar area solely for drinks; it is generally reserved for those dining at the restaurant, which can be a point of disappointment for guests hoping to enjoy the views without a full meal. The hotel also provides slippers and complimentary bottled water in rooms, adding to guest comfort.