Eurotel Angeles

The hotel's most notable feature is its strategic location, offering convenient access to major attractions, making it a suitable choice for budget travelers and sightseers looking to explore the city's vibrant areas. Many guests appreciate the generally friendly staff and the hotel's proximity to key areas, which simplifies navigation for short-stay guests. However, recurring feedback highlights significant issues with the condition of rooms, including cleanliness and maintenance, as well as persistent problems with Wi-Fi connectivity and disruptive noise levels. While some guests find it a good value for money, others express considerable disappointment with the overall experience due to these inconsistencies. To enhance your stay, it is advisable to confirm that all in-room amenities are fully functional upon check-in and consider requesting a recently renovated room if available, as this can significantly impact comfort.

Facilities & Amenities
Guest experiences with the hotel's facilities and amenities are quite mixed. The Wi-Fi connection is a frequent point of contention, with many guests reporting it to be weak, slow, or prone to continuous disconnection, particularly on higher floors, which hinders both leisure and business activities. The air conditioning units are often described as noisy, old, or emitting a musty smell, and some are reported to be ineffective. The elevators are another common complaint, noted for being old, slow, faulty, or even breaking down, causing inconvenience. In-room amenities like the television often have limited channels or poor reception, and refrigerators are frequently reported as dirty, rusty, non-functional, or entirely absent from rooms where they are expected. Some guests also mention the lack of a kettle for hot drinks and the need to pay for ice.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort indicates significant inconsistencies. Many guests describe rooms as old, run down, dusty, or shabby, with paint chipping and a general lack of upkeep. The beds and pillows are frequently criticized for being uncomfortable, hard, or having thin mattresses, with some guests noting old, dirty, or smelly bedding and thin blankets. Noise levels are a major concern for many, stemming from external sources like a nearby bar or orchestra, as well as internal disturbances from noisy air conditioning units, street sounds, or other guest rooms and hallways, significantly impacting sleep quality. Bathrooms often receive negative comments regarding clogged tubs or sinks, dirty surfaces, mold, hair in drains, poor water pressure, and a lack of hot water. Some also report smelly bathrooms and insufficient or low-quality toiletries.

Dining & Food Quality
Guest feedback regarding dining and food quality is largely negative. The breakfast offered is frequently described as terrible, sparse, or having limited quantity, with some guests noting poor hygiene and food running out quickly, especially if arriving later in the morning. The breakfast menu is often criticized for a lack of variety, consisting of basic options like toast, rice dishes, and fried eggs, with some finding the quality disappointing, such as bland pumpkin soup. While the hotel does feature a restaurant that operates 24 hours, service can be slow, and the overall food quality is not highly praised. Many guests opt to dine elsewhere due to these issues, suggesting that the hotel's dining options do not meet expectations for a satisfying meal experience.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for guests. It is within easy walking distance to SM Clark, a major shopping mall, and the vibrant Walking Street, known for its bars and entertainment. Guests appreciate its proximity to various restaurants, fast food establishments, and convenience stores, making daily needs easily accessible. The hotel is also conveniently located near a Jeep terminal, providing easy access to public transportation. For those traveling to or from the airport, Grab services are readily available, and an airport bus can be accessed from SM Mall. The hotel offers basement parking, which is free for guests, though some note that navigating the parking area requires a skilled driver, especially during busy periods.

Staff & Service
The staff generally receives positive remarks for their friendliness, politeness, and helpfulness, with many guests appreciating their accommodating and attentive demeanor. The check-in and check-out processes are often described as quick and efficient. However, there are notable inconsistencies in service delivery. Some guests report slow or unresponsive service, particularly concerning housekeeping requests, maintenance issues, or restaurant service. There are instances where the front desk is perceived as unorganized or cold, leading to long waiting times or a lack of consideration for guest needs, such as early check-in requests or parking assistance. While many staff members are commended for their efforts, some experiences indicate a need for more consistent and proactive problem-solving.

Additional Information
Guests should be aware of certain policies and unique aspects of the hotel. An early check-in fee is applied for those arriving before the standard check-in time, which some guests find inconvenient, especially when traveling with children. The hotel also has a strict no refunds policy for bookings, which means guests should be entirely certain of their stay plans. While room upgrades are sometimes offered, they can be inconsistent, occasionally leading to rooms with unexpected issues. It is also noted that towels and bottled water are not replaced daily unless specifically requested, which can be an oversight for some guests. Additionally, some reviews mention a "hidden electric cost," though details are vague, suggesting potential additional fees not clearly communicated upfront.