Espana

This hotel is frequently praised for its friendly and helpful staff and its convenient location for travelers, especially those with their own transportation or needing access to the airport and bus station. It serves as a good fit for business travelers seeking a practical stay and short-stay guests looking for easy access to transport hubs. While many guests highlight the hotel's cleanliness and the quality of its breakfast, some have noted inconsistencies in room maintenance and service. To enhance your stay, consider requesting a room with a balcony for added comfort, and be mindful of the breakfast hours as they can be a point of concern for some.

Cleanliness & Room Comfort
Guests offer mixed feedback regarding room cleanliness and comfort. Most guests found their rooms to be clean and spacious, often noting them as well-maintained and tidy, with some describing them as beautiful and fragrant. The beds are generally reported as comfortable, contributing to a restful stay. However, some guests encountered issues such as dusty carpets, non-functioning toilet locks, or specific items like a stained chair that should have been removed. While many found the rooms to be of an acceptable size, a few described them as small or having limited space near the door. Noise can also be an issue, with some reporting poor sound insulation leading to disturbances from other guests.

Dining & Food Quality
The hotel's breakfast receives varied reviews, with many guests describing it as good, nicely cooked, and even delicious, often praising the variety of choices available, which some found superior to other local hotels. However, a notable number of guests found the breakfast to be horrible, extremely basic, and of poor quality. Concerns were also raised about the logistics of breakfast service, with reports of staff struggling to manage larger groups, leading to shortages of cutlery and issues with the coffee machine. Additionally, some guests expressed dissatisfaction with the presence of non-halal meat options, including pork, which was a significant concern for those with specific dietary requirements.

Location & Accessibility
The hotel's location is largely considered a significant advantage, particularly for guests traveling by car, as it offers easy access to various parts of the city and boasts ample on-site parking. It is conveniently situated near essential amenities such as a supermarket, cafe, and petrol pump, often directly across from the hotel. The hotel is also noted for its close proximity to the airport and the bus station, making it a practical choice for travelers utilizing public transport. While many appreciate its quiet setting, some guests found it to be a considerable drive from central Sarajevo and its main touristic places, suggesting it might be less ideal for those primarily interested in sightseeing on foot.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the excellent service provided, noting that staff members are often described as super nice and responsive to questions and requests. The check-in process is generally reported as smooth and fast, contributing to a positive arrival experience. Many guests appreciated that the staff were able to speak English well, facilitating communication. While the vast majority of feedback on staff is positive, a few isolated incidents mention issues such as unresponsiveness from the reception or difficulties in handling breakfast service during peak times, indicating occasional challenges with managing larger guest numbers.