Element Edmonton West

This hotel offers a comfortable and modern stay, distinguished by its spacious rooms equipped with full kitchenettes, making it an ideal choice for families and business travelers seeking extended stays or the convenience of preparing their own meals. Guests consistently highlight the friendly staff, the excellent complimentary breakfast, and the valuable heated underground parking. The hotel's design and amenities cater well to pet owners, who appreciate the welcoming policy and clean, dedicated rooms. To enhance your experience, it is advisable to confirm the current status of the recreational facilities before booking, and consider requesting a room away from the main road or service areas to minimize potential noise.

Facilities & Amenities
Most guests appreciate the availability of a gym, pool, and hot tub, though many reviews express significant disappointment over their prolonged closure for maintenance, which has impacted guest expectations. Recent reports suggest these facilities are now operational, offering guests options for recreation and fitness. The kitchenettes are a standout feature, providing a sink, microwave, countertop burners, dishes, glasses, cutlery, a dishwasher, and a full-size fridge with freezer, complemented by filtered water taps. Guests also benefit from free Wi-Fi throughout the property. While laundry facilities are available, some guests noted they were occasionally out of order, requiring use of facilities at the attached hotel. Ice machines and vending machines are also present, though sometimes reported as non-functional.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and modern, often noting a fresh smell upon entry. The comfortable beds and high-quality linens contribute to a restful sleep for most. However, some reviews mention signs of wear and tear, such as scuffs on walls, stained carpets, or minor damage to fixtures. Noise levels are a recurring concern for some guests, with complaints about street noise, traffic noise, noise from upstairs rooms, hallway noise, and elevator noise. In-room amenities like large TVs with streaming access and nice bathrooms with good shower pressure are frequently praised. Some guests noted issues with non-working electrical outlets or dim bathroom lighting, while the pillows were occasionally described as too flat.

Dining & Food Quality
The complimentary breakfast is a major highlight for guests, consistently described as excellent, superb, and above average. A popular feature is the made-to-order egg station, where a chef prepares eggs, including omelets and egg whites, to guest preferences. The breakfast spread typically includes a variety of hot items such as chicken sausage, potatoes, and hash browns, alongside fresh fruit, yogurt, cereals, pastries, and toast. The coffee is also well-regarded. Additionally, the hotel offers a complimentary evening wine and cheese reception from Monday to Thursday, which is a much-appreciated touch. Guests also have access to a restaurant and bar located in the adjoining hotel, with positive mentions of the food quality.

Location & Accessibility
The hotel boasts a convenient location in West Edmonton, offering easy access to the highway and placing guests within a short drive of West Edmonton Mall. Many popular amenities are within walking distance, including a Walmart directly behind the hotel, as well as various other shops, fast-food outlets, and restaurants. Navigating to the hotel can be a bit tricky due to one-way streets and the need to be in specific lanes after highway exits. A significant advantage, especially during colder months, is the heated underground parking, which is free and generally ample, though some guests found the parking stalls to be tight. Surface parking is also available, and some spots include electrical plug-ins for winter use.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their warm welcome and accommodating nature, often going above and beyond to assist with requests or resolve issues. The check-in process is generally described as smooth and efficient, though a few guests experienced delays or minor complications upon arrival. Staff are noted for their attentiveness, from housekeeping ensuring rooms are well-maintained to front desk personnel providing excellent service. The overall commitment of the team to providing a positive guest experience is a recurring theme in reviews, contributing significantly to guest satisfaction.

Additional Information
The hotel maintains a highly valued pet-friendly policy, allowing pets to stay free and providing clean, comfortable rooms for animal companions, which is a significant bonus for many travelers. Guests should be aware that some facilities, including the pool and gym, are shared with the adjoining hotel, which can sometimes lead to crowded conditions. The presence of a filtered water tap in the rooms is a unique and appreciated amenity. While generally quiet, some guests staying on the main floor or near service doors reported increased noise from service doors or general hotel activity, which could impact light sleepers. The hotel also offers rewards program benefits for loyal members.