Element Bali Ubud

The hotel offers a tranquil escape, distinguished by its peaceful ambiance and lush surroundings, providing a serene retreat from the bustling main road. Its signature infinity pool and inviting rooftop bar are highlights, offering guests relaxing spaces with scenic views. This hotel is particularly well-suited for couples seeking a romantic getaway, families looking for engaging activities like the fire pit for marshmallows, and solo travelers who appreciate a welcoming and safe environment. Sightseers and business travelers will also find it an excellent base for exploring the island, with convenient access to attractions. To enhance your stay, guests recommend utilizing the convenient free shuttle service to Ubud center and considering rooms away from potential noise sources like roosters or busy hallways for an even more restful experience, ensuring a truly comfortable visit.

Facilities & Amenities
The hotel provides a range of well-maintained facilities designed for guest comfort and enjoyment. The large pool area is a central feature, often described as inviting and clean, complete with a kiddy pool and a fire pit for evening relaxation. While some guests noted a lack of sufficient parasols by the pool, the overall atmosphere is highly praised. A well-equipped gym is available, though some found it small and wished for more equipment. The rooftop bar offers a pleasant setting, especially for sunset, though a few guests found it underwhelming or pricey. Guests can also enjoy a viewing platform, and the hotel offers free bicycles for exploring, with electric bikes available for rent. Other conveniences include laundry service, an ATM, and nearby supermarkets and coffee shops. The Wi-Fi generally works well, though some experienced intermittent signal in their rooms.

Cleanliness & Room Comfort
Guests generally find the rooms spacious and comfortable, with many praising the large beds and high-quality linens that ensure a restful sleep. The bathrooms are often described as clean and well-appointed, though some noted issues like a broken shower handle or dated fixtures. A significant number of reviews mention a persistent damp or musty smell in the rooms, attributed to high humidity, with some guests experiencing wet bedsheets or even mold. This issue, while common in tropical climates, was a notable concern for many. Some rooms are described as a bit tired or in need of updating, with minor issues like broken blinds or damaged sinks. Noise levels can be a problem, with thin walls allowing conversations and hallway sounds from neighboring rooms to be heard, impacting sleep for some. Despite these concerns, the overall cleanliness of the hotel is frequently commended.

Dining & Food Quality
The hotel's dining options receive largely positive feedback, with the breakfast buffet being a consistent highlight. Guests appreciate the wide variety of choices, including both local Balinese and international cuisine, fresh fruits, and made-to-order options like eggs and bacon. While most found the breakfast delicious and plentiful, some guests felt the selection could be improved, particularly regarding protein options or Western choices like cheese and cold cuts. The restaurant food for lunch and dinner is frequently described as very good, tasty, and reasonably priced, with guests enjoying both Asian and Western dishes. In-room dining is also available and well-regarded for its selection and quality. The pool bar offers good drinks and a popular happy hour, providing a pleasant atmosphere for relaxation.

Location & Accessibility
The hotel's location is generally seen as advantageous, offering a peaceful retreat slightly removed from the central hustle of Ubud, yet remaining conveniently accessible. It serves as a good base for exploring the island and is a short 10 to 15-minute ride from Ubud center and popular attractions like the Monkey Forest. While not within easy walking distance of the main town, the hotel provides a highly valued free shuttle service to these key areas, running every two hours. Guests appreciate this convenience, though some wish for more frequent service or extended operating hours, especially for evening returns. The hotel is set back from a main road, contributing to its quiet ambiance, and is surrounded by local shops and restaurants. Parking is available, and guests note the ease of using ride-hailing services for transport.

Staff & Service
The staff at the hotel consistently receive exceptional praise, being highlighted as one of the property's strongest assets. Guests frequently describe them as friendly, helpful, attentive, and welcoming, often going above and beyond to ensure a comfortable and memorable stay. Their professionalism and constant smiles contribute significantly to the positive guest experience. The check-in process is generally smooth, though a few guests found it lengthy. Staff are commended for their responsiveness to requests, whether it's arranging room changes, providing local advice, or assisting with specific needs. The housekeeping team is noted for maintaining cleanliness, and the restaurant staff are praised for their excellent service and willingness to accommodate dietary preferences. Overall, the dedication of the staff to providing outstanding customer service is a recurring theme in guest reviews.

Additional Information
Beyond the standard amenities, the hotel offers several unique aspects that enhance the guest experience. It promotes an eco-friendly approach and healthy habits, including yoga classes and cycling. Guests can participate in various activities such as bonfire and marshmallow roasting, badminton, ping-pong, and archery, providing entertainment for all ages. The hotel also recognizes Marriott Bonvoy status, with some members reporting upgrades and other perks. A notable recurring issue mentioned by guests is the noise from neighbors burning garbage outside the hotel, which can occasionally affect air quality in rooms. Despite this, the hotel is considered to offer good value for money and maintains a strong sense of security with staff at the front gate.