El Tejado

This hotel offers a truly memorable experience, largely defined by its magnificent lake views and beautifully maintained grounds, which create a serene and picturesque setting. Guests consistently highlight the large, clean pool as a standout feature, perfect for relaxation and enjoyment. The hotel is an ideal fit for families seeking a tranquil and comfortable environment, with ample space and a welcoming atmosphere. Couples will also find it a romantic and relaxing retreat, perfect for enjoying breathtaking sunrises and sunsets. For sightseers and explorers, its convenient location near the town center allows for easy access to local attractions. To enhance your stay, consider requesting a room with a balcony for unparalleled lake vistas, and be mindful that the pool can get busy with outside visitors during peak hours, especially on weekends.

Facilities & Amenities
The hotel's facilities are a significant draw, with guests consistently praising the large and clean swimming pool as a highlight, often described as amazing and perfect for a refreshing dip. However, some guests note that the pool can become crowded with outside visitors, particularly on weekends, which may impact the tranquil atmosphere. The beautifully maintained gardens and lush grounds are frequently admired, featuring a cactus garden and vibrant flowers, contributing to a serene environment. Wi-Fi connectivity is generally strong throughout the property, including in the rooms and restaurant area, though a few guests experienced intermittent service in their rooms. Rooms are equipped with air conditioning for comfort, and some feature balconies offering stunning views. Guests also enjoy unique touches like the talking birds at the reception. It's worth noting that the property has various steps and levels, which might be a consideration for guests with mobility challenges.

Cleanliness & Room Comfort
Guests generally find the rooms to be exceptionally clean and well-maintained, with many describing them as impeccable and spotless, contributing to a very pleasant stay. The room comfort is largely praised, with accommodations often described as spacious and well-equipped, featuring tiled floors and effective air conditioning. Feedback on bed comfort is mixed; most guests report comfortable beds, including plush king-size options, ensuring a good night's sleep. However, some found the beds less comfortable or too small, and there was an isolated comment about bedding feeling dirty or sticky. Noise levels are typically very low, providing a quiet and peaceful environment, though a few guests noted occasional external disturbances from barking animals. While rooms include essentials like a working shower with hot water, some guests suggested adding amenities such as an in-room coffee maker, iron, or hairdryer for added convenience.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the included breakfast, which is consistently described as delicious, varied, and of high quality, often featuring fresh fruits and excellent coffee. Guests appreciate the choice of up to nine options for breakfast. The on-site restaurant boasts a beautiful terrace with spectacular lake views, creating a wonderful atmosphere for meals, especially at sunset. The food quality is generally praised as delicious and well-prepared, with specific dishes like BBQ ribs and plantain empanadas receiving positive mentions. While many find the food to be excellent, some guests noted that the menu variety can be somewhat limited, suggesting a need for more options. Feedback on pricing is mixed, with some finding it reasonable given the quality and setting, while others consider it expensive or overpriced compared to local alternatives. The restaurant service is consistently lauded as attentive, friendly, and efficient.

Location & Accessibility
The hotel's location is highly advantageous, situated on a hill that provides stunning views of the lake and surrounding nature, making it a picturesque setting for guests. It offers a perfect balance of tranquility and accessibility, being in a quiet area yet conveniently within an easy walking distance to the town's central plaza, typically just a few blocks or a short stroll away. This proximity allows guests to easily explore local attractions such as the craft market, church, and various cafes. For those traveling by car, the hotel offers private and secure parking, which is a significant convenience. While the location is excellent for exploring and relaxation, guests with mobility challenges should be aware that the property features various steps due to its hillside position. Overall, its strategic placement makes it an ideal base for both local exploration and as a hub for visiting nearby historical sites.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, who frequently describe the team as exceptionally friendly, attentive, and helpful. Many reviewers highlight the staff's genuine kindness and their commitment to making guests feel welcomed and valued, often going above and beyond to accommodate requests. The housekeeping staff is noted for their thoroughness, ensuring rooms are impeccably clean. Restaurant service is also commended for its efficiency and politeness. While the vast majority of feedback on service is overwhelmingly positive, with guests appreciating the excellent service across all departments, there was an isolated report of a specific staff member exhibiting a less welcoming demeanor. Despite this rare instance, the overall consensus points to a highly dedicated and accommodating team that significantly enhances the guest experience.

Additional Information
Guests should be aware of certain operational aspects that contribute to the overall experience. The hotel has a policy allowing non-guests to access the pool for a fee, typically until 5 PM, which can lead to the pool area becoming quite busy, especially on weekends. Another point to note is the payment policy for on-site purchases; some guests experienced being asked to pay for drinks immediately rather than settling a cumulative bill at checkout, with some instances requiring cash payments. For guests with mobility considerations, it is important to be aware that the property features numerous steps and varying levels due to its design and hillside location. The hotel is described as having a more intimate atmosphere, with a limited number of rooms, contributing to a sense of exclusivity for overnight guests once day visitors depart.