Dusit Thani Laguna Phuket

This resort offers a truly memorable escape, distinguished by its direct beach access and expansive, lush grounds that create a tranquil and serene atmosphere. Guests consistently highlight the exceptional service provided by the staff, who are praised for their genuine warmth and attentiveness. The hotel is particularly well-suited for families seeking a relaxing getaway with ample activities for children, and couples looking for a peaceful retreat amidst beautiful scenery. Its classic Thai design and well-maintained environment contribute to a sense of timeless elegance. To enhance your stay, consider exploring the diverse dining options available on-site and take advantage of the various recreational activities offered daily, ensuring a well-rounded and enjoyable experience.

Facilities & Amenities
The resort provides a range of facilities designed for relaxation and recreation. The swimming pool is notably large, featuring a dedicated area with slides for children, ensuring fun for all ages. Guests appreciate the ample sunbeds available both by the pool and on the beach, often shaded by mature trees. A kids club offers activities for younger guests, though some reviews suggest it could benefit from updates to its toys and cleanliness. While a fitness center is available, some guests describe it as small and somewhat dated. The spa offers various treatments, though some find the prices to be on the higher side. Tennis courts are also present for guest use, and Wi-Fi connectivity is generally reliable throughout the property.

Cleanliness & Room Comfort
Most guests find the rooms to be spacious and generally clean, often featuring pleasant sea views or lagoon views. The beds are described as comfortable, contributing to a restful stay. In-room amenities typically include a safe box, slippers, robes, and an iron, with some rooms also equipped with smart TVs. However, feedback on room condition is mixed; while many appreciate the classic Thai design, some guests note that the decor feels dated and could benefit from renovation. A few reviews mention issues with dampness or a musty smell, and isolated reports of cracked sinks or insects. Housekeeping is generally efficient, though some guests experienced occasional delays in service.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its extensive variety and high quality, catering to diverse tastes with European, Indian, and Thai options, including a popular made-to-order egg station. The Laguna Cafe is frequently mentioned as a favorite for both breakfast and other meals, with guests praising its food and service. Other on-site restaurants, such as Benjarong (Thai cuisine) and Casuarina Restaurant (beach BBQ), are also highly rated for their delicious offerings. While the overall food quality is good, some guests note that hotel dining can be expensive, and a few found the room service options to be limited or inconsistent in quality.

Location & Accessibility
The resort boasts an exceptional beachfront location, providing direct access to a wide, clean, and swimmable beach. Situated within the tranquil Laguna area, it offers a peaceful environment away from the bustling city center. Guests appreciate the proximity to the Canal Village Shopping Centre and a convenience store just outside the main gate. While the main tourist attractions are a short taxi ride away, the hotel's setting is ideal for those seeking a quiet retreat. A shuttle service operates within the Laguna complex, though some guests note its infrequent schedule. Parking is available, and the area is considered safe for walking.

Staff & Service
The staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond, creating a warm and welcoming atmosphere. The check-in process is often described as quick and efficient, with staff ensuring a smooth arrival. Housekeeping is generally praised for maintaining clean rooms, and the restaurant staff are noted for their excellent service, often remembering guest preferences. The overall commitment to providing outstanding service is a recurring theme, with many guests expressing a desire to return due to the positive interactions with the team.

Additional Information
Guests often appreciate the hotel's flexible late check-out policy, which can be very convenient for evening flights. The resort frequently features live music in the evenings, adding to the relaxing ambiance. A variety of on-site activities are available, including yoga, Thai boxing, and cooking classes, providing entertainment for all ages. While some renovation works may be ongoing, guests generally report that these do not significantly impact their stay. The hotel offers a convenient shuttle service within the Laguna area and can arrange hotel taxi service. Rooms are thoughtfully equipped with a beach bag and flip-flops, and there is a charming fish pond where guests can feed the fish.