DoubleTree by Hilton Portland - Tigard

The hotel is widely recognized for its signature warm chocolate chip cookies offered at check-in, creating a welcoming first impression for guests. This hospitality is consistently reinforced by the exceptionally friendly staff who are frequently praised for their helpfulness and accommodating nature. Guests often highlight the hotel's cleanliness and the overall comfort of its rooms, making it a suitable choice for various travelers. Its convenient location near a major shopping mall and freeway access appeals to business travelers seeking efficiency, families looking for accessible amenities, and sightseers exploring the area. Pet owners also find it a welcoming destination due to its pet-friendly policies. However, many reviews note that the property is undergoing or in need of significant renovations, with visible signs of wear and incomplete updates. To ensure a smooth stay, guests are advised to confirm the operational status of specific amenities like the pool or bar and consider requesting a room away from potential noise sources.

Facilities & Amenities
The hotel offers several facilities and amenities for guest convenience, though feedback is mixed regarding their condition and availability. Many rooms are equipped with a refrigerator and microwave, which guests find useful for longer stays or storing snacks. Wi-Fi is generally available, though some guests report issues with slow speeds or needing to join a loyalty program for access. The fitness center is present, but reviews indicate it may be outdated, with some equipment like the Peloton bike not functioning properly, and a lack of amenities such as towels or water. The indoor pool is a feature, particularly appealing to families, but it frequently receives complaints about being closed for maintenance, too cold for comfortable use, or lacking towels. Some guests also note the absence of a hot tub, which would enhance the pool area. Overall, while the hotel provides these amenities, their inconsistent availability or condition can impact the guest experience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed, reflecting a property in transition. Many guests find their rooms to be generally clean and spacious, often appreciating the comfortable beds and ample pillows provided for a restful sleep. However, a significant number of reviews highlight concerns about the hotel's aging infrastructure and ongoing renovations. This includes observations of worn furniture, ripped upholstery, stained carpets, and visible signs of incomplete work like half-painted walls. Some guests report issues with bathroom cleanliness, including black mold in showers and poorly designed shower fixtures that lead to water splashing or weak pressure. Noise levels are a recurring complaint, with disturbances from neighboring rooms, hallway activity, elevator chimes, and road traffic impacting sleep quality. While some rooms offer a pleasant temperature, others are noted as being cold upon arrival. The overall impression is that while core comfort is present, dated conditions and maintenance issues detract from the experience.

Dining & Food Quality
Feedback on dining and food quality is a prominent topic, particularly concerning the breakfast service. While some guests describe the breakfast buffet as excellent or good, a significant number express disappointment, citing it as overpriced for its quality, often comparing it unfavorably to complimentary breakfasts at other hotels. Many reviews mention the breakfast costing an additional fee, typically around $15, which guests feel is excessive given the offerings. Specific complaints include cold food, limited options, and a lack of replenishment or utensils. The on-site restaurant and bar are frequently mentioned as being closed, either permanently or for renovations, which is a major letdown for guests expecting convenient dining options. When the bar is open, some guests find the bar food to be of poor quality. Overall, the dining experience is a point of contention, with the cost and inconsistent quality of breakfast, coupled with the frequent closure of the restaurant and bar, leading to dissatisfaction for many.

Location & Accessibility
The hotel's location is consistently praised as a major advantage for guests. It is situated in a quiet area yet offers exceptional convenience, being directly across the street from Washington Square Mall and providing easy access to the freeway. This makes it an ideal base for shopping, dining, and exploring the surrounding area. Numerous restaurants and food options are within easy walking distance, adding to the convenience. Parking is available on-site, with both covered and uncovered options, though it is a point of contention for many guests as an additional fee, typically $10, is charged despite ample space. Some guests also note that parking spaces can be tight. While the location is excellent for local attractions, guests traveling to downtown Portland should be aware that it is approximately a 30-minute drive with traffic. Overall, the hotel's strategic placement is a significant draw, offering both tranquility and accessibility to key points of interest.

Staff & Service
The staff and service at the hotel receive widespread praise, often highlighted as a standout feature. Guests consistently describe the team as exceptionally friendly, welcoming, and helpful, contributing significantly to a positive stay. The check-in process is generally noted as quick and efficient, with many guests appreciating the warm chocolate chip cookies offered upon arrival. Staff members, including those at the front desk and in housekeeping, are commended for their attentiveness and willingness to assist with requests. However, some reviews indicate inconsistencies, with occasional reports of slow check-ins or staff not being fully versed with systems. Housekeeping service also receives mixed feedback; while some guests find staff friendly, others report issues with rooms not being cleaned daily or amenities not being restocked. Despite these occasional lapses, the overall sentiment is that the staff's dedication to providing a pleasant and accommodating experience is a major asset.

Additional Information
For guests seeking specific accommodations, the hotel maintains a pet-friendly policy, allowing travelers to bring their companions, though finding suitable outdoor areas nearby may require some planning. Members of the Hilton Honors program often report receiving benefits such as complimentary parking and enhanced Wi-Fi access, which can add value to their stay. The property is comprised of two buildings, which some guests note can mean a longer walk to the front desk depending on room assignment. While the hotel generally offers an 11 AM check-out time, some guests accustomed to later check-outs at other properties find this to be an adjustment. It is also important for guests to be aware that despite some online advertising, the hotel does not have a spa, which has led to disappointment for some expecting this amenity.