DoubleTree by Hilton Edmonton Downtown

The hotel is widely recognized for its signature warm chocolate chip cookies offered at check-in, creating a welcoming first impression for many guests. It stands out for its spacious rooms and a generally friendly and accommodating staff who strive to assist guests. While the underground parking is a notable feature, its cost and challenging access for larger vehicles are frequently mentioned. The hotel is particularly well-suited for event attendees due to its proximity to major venues like Rogers Place and the Convention Centre, making it convenient for business travelers and couples seeking a downtown base. Families also find the spacious rooms appealing, though some aspects of the surrounding area might require consideration. To enhance your stay, it is advisable to clarify parking options and costs beforehand, and if noise is a concern, consider requesting a room away from elevators or higher floors.

Facilities & Amenities
Guests frequently comment on the hotel's various facilities and amenities. The hot tub is a prominent feature, often described as large or pool-sized, providing a relaxing option for many, though some guests reported it was non-functional or had issues with jets or cleanliness. The gym or fitness center is consistently praised for being well-equipped, in good condition, and accessible 24 hours a day. While the hotel does not have a swimming pool, the hot tub serves as a primary water amenity. The elevators are a point of mixed feedback, with many guests experiencing them as slow, loud, or occasionally out of service, sometimes requiring card access. Wi-Fi is available, but some found the complimentary speed limited. Guests appreciate the spacious and bright lobby and common areas. However, the absence of a microwave in guest rooms, with only a shared one in the lobby, and the lack of complimentary water bottles are minor inconveniences for some.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many praising the spacious rooms as a significant highlight. The rooms are often described as modern, bright, and clean upon arrival. Most guests found the beds comfortable, ensuring a restful night's sleep, though a few noted preferences for softer or firmer mattresses. The bathrooms are typically large with good water pressure, and some feature separate showers, but issues like leaking showers, dirty tiles or grout, and impractical sliding glass doors were occasionally reported. Noise levels are a recurring concern for some, with complaints about sounds from the HVAC system, elevators, neighboring rooms due to thin walls, and street sirens. In-room amenities generally include a bar fridge, flat screen TV, and Keurig coffee maker, though some guests found a lack of coffee cups or complimentary water. While many rooms offer pleasant city or river valley views, some specific cleanliness issues like dust, sticky marks on walls, or unvacuumed hallways were mentioned by a minority of guests.

Dining & Food Quality
Feedback on dining and food quality at the hotel is varied. The breakfast is a frequent topic, with many guests expressing disappointment that it is not included in the room rate and is considered expensive, often ranging from $15 to $25 per person. Despite the cost, some found the breakfast to be tasty and of good quality, with options like scrambled eggs and a buffet, while others felt the selection was limited or not worth the price. The hotel's restaurant and lounge areas are widely praised for their beautiful, open, and airy ambiance, providing a pleasant setting for meals. However, service in these areas can be slow, and some guests reported issues with staff attentiveness or limited menu options. Room service is available, but a few guests noted delays or difficulty in ordering without an in-room menu. The warm chocolate chip cookies provided at check-in are consistently highlighted as a delightful and memorable aspect of the hotel's food offerings.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. It is praised for its convenience, being within walking distance to key attractions like Rogers Place, the Edmonton Convention Centre, and Jasper Avenue, making it ideal for those attending events or exploring downtown. Proximity to the LRT station also offers easy access to other parts of the city. However, the immediate surrounding area is a major concern for many, frequently described as "sketchy," "rundown," or having a noticeable presence of individuals experiencing homelessness and boarded-up buildings. While some guests felt safe despite this, others expressed discomfort, especially after dark. Parking is a highly debated topic; the underground parkade is heated and secure, but its high cost (typically $32-$36 per night) and extremely tight entrance and exit are major complaints, particularly for larger vehicles, with some reporting vehicle damage. Alternative surface lots nearby are cheaper but perceived as less secure.

Staff & Service
The staff and service at the hotel generally receive high praise from guests. Many reviewers consistently highlight the friendliness, helpfulness, and accommodating nature of the team, particularly at the front desk, who are often described as professional, kind, and caring. The check-in and check-out process is typically reported as quick and smooth, contributing to a positive arrival and departure experience. Guests appreciate the staff's willingness to assist with requests, such as room changes or providing extra amenities. However, feedback on housekeeping is mixed; while some rooms are noted for their cleanliness, a significant number of guests reported that rooms were not serviced daily unless specifically requested, or that basic tasks like vacuuming or replenishing supplies were overlooked. There were also isolated reports of staff attempting to enter rooms too early. Despite these inconsistencies, the overall sentiment towards the staff's dedication to guest satisfaction remains largely positive.

Additional Information
Several miscellaneous but important details emerge from guest reviews. The hotel's signature warm chocolate chip cookies provided at check-in are a consistent highlight, creating a memorable welcome for many. Guests should be aware that complimentary water bottles are not provided in rooms and water must be purchased. While the hotel aims for a high standard, some reviews indicate that housekeeping services are not daily by default and must be specifically requested, which can lead to a lack of replenishment of items like coffee pods or towels if not communicated. The hotel has a room deposit policy, which guests found to be reasonable and promptly refunded upon check-out. Loyalty program members, such as Hilton Honors, occasionally mention receiving room upgrades or other perks. Despite the hotel's modern appearance, some guests noted signs of wear or maintenance issues, such as outdated furniture or thin walls, suggesting ongoing upkeep is needed.