DoubleTree by Hilton Calgary North

This hotel offers a comfortable and modern stay, distinguished by its recently renovated lobby and rooms, and the signature warm cookies provided upon check-in, which many guests find delightful. Its convenient location provides easy access to major highways and the airport, making it an excellent choice for business travelers attending conferences or on work assignments, as well as families visiting local attractions like the zoo or attending events. Pet owners will particularly appreciate the dedicated rooms with direct patio access to grassy areas. To ensure a more restful experience, guests might consider requesting a room on a higher floor away from potential generator noise, and it's advisable to confirm air conditioning functionality upon arrival.

Facilities & Amenities
The hotel features a spacious and bright lobby with a cozy lounge area, providing ample space for guests to relax or work. A swimming pool is available and generally well-regarded, though some guests noted the water can be cold and there is no hot tub. The fitness center is equipped for workouts, though some found it to be on the smaller side. Guests appreciate the convenience of free Wi-Fi, although some mentioned it can be slow and requires an upgrade for faster speeds. Other amenities include ice machines, vending machines, and a water refill station. While parking is abundant and easy to find, it can become slim during busy periods, and navigating the entrance during rush hour can be challenging.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness, describing rooms as spotless and well-maintained, contributing to a comfortable stay. The beds are consistently praised for being exceptionally comfortable, often described as plush with fluffy towels and good pillows, ensuring a restful night's sleep. Many rooms are spacious and feature modern amenities like large TVs, microwaves, mini-fridges, and coffee makers. Some rooms also boast a balcony, with higher floors offering pleasant views. However, feedback on noise levels is mixed; some guests experienced significant disturbances from thin walls, hallway noise (especially from children), generator sounds, or highway traffic, while others found their rooms surprisingly quiet. A recurring concern is the air conditioning, with many reporting units not cooling effectively or being difficult to adjust, leading to uncomfortably warm rooms. Some bathrooms, while clean, had issues with poor drainage or lack of hot water.

Dining & Food Quality
Feedback on breakfast is quite varied; many guests praise the buffet as excellent, superb, and offering a good variety of delicious options, including hot items. However, a significant number of guests found the breakfast to be overpriced, basic, or reported that buffet items frequently ran out, leading to disappointment. There is also some confusion regarding whether breakfast is included in the room rate. The hotel's restaurant and lounge generally receive positive comments for their food quality and atmosphere, with some specific dishes being highlighted as delicious. The warm cookies provided at check-in are a consistent highlight, widely loved by guests as a welcoming touch.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to major highways and the airport, making it ideal for travelers arriving by car or needing quick transit. It is situated within a short drive of downtown, the Calgary Zoo, and the Stampede grounds, appealing to both leisure and event-goers. While there are some dining options like a Denny's, Subway, and liquor stores within walking distance, the immediate surrounding area is described by some as lacking in diverse restaurant choices or being somewhat desolate. Parking is ample and generally easy to navigate, though busy periods can make spots scarcer. An airport shuttle service is available, providing a convenient transport option, though it incurs an additional fee.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently highlight the helpful and courteous nature of the front desk team, who are often described as welcoming and efficient during check-in. Many reviews commend the overall excellent service provided by various staff members, including those in the restaurant and housekeeping. Staff are often noted for their willingness to assist with requests and resolve issues, contributing positively to the guest experience. However, some isolated instances of slow check-in processes or perceived unhelpfulness from certain front desk personnel have been reported.

Additional Information
The hotel maintains a pet-friendly policy, offering specific rooms with convenient patio doors that open directly to grassy areas, which is highly appreciated by guests traveling with animals, though a pet fee is applied. Guests should be aware that bottled water in the rooms is not complimentary and incurs a charge, a point of contention for many, despite the availability of water refill stations elsewhere in the hotel. Some guests have reported issues with high deposits and slow processing of refunds after checkout. The hotel has undergone recent renovations, which have significantly improved the aesthetic and comfort of the lobby and rooms. During peak times, especially when sports teams are staying, there can be considerable noise from children running in the hallways.