Hotel Dimitra Sun

This charming, family-run hotel offers a serene escape, distinguished by its beautifully tended gardens and inviting pool area, which serve as a central hub for relaxation and dining. It is often described as providing a warm, homely atmosphere, making it a suitable choice for both families seeking a pleasant vacation and couples desiring a quiet retreat. Its strategic location also appeals to explorers keen to discover the island, especially those who plan to rent a car. While many guests consistently praise the attentive and exceptionally helpful nature of the owners, who often go above and beyond to assist with various needs, some have reported significant issues with staff availability and communication, including instances of perceived rudeness. To ensure a smooth experience, it is advisable for guests to confirm all potential additional charges, such as for air conditioning, upon booking and clarify any cancellation policies.

Facilities & Amenities
The hotel's pool and garden are consistently highlighted as beautiful, clear, and relaxing features, often serving as the pleasant outdoor setting for breakfast. Guests appreciate the presence of a dedicated children's pool and ample sun-beds for lounging, though some noted that the loungers appeared old and occasionally smelly. Rooms are generally equipped with air conditioning, a private balcony, and some include a coffee machine and a refrigerator, adding to guest convenience. However, some visitors reported that certain advertised facilities, such as a pool bar, snack bar, and washing facilities, were either non-existent or not operational. Furthermore, issues with inconsistent hot water pressure and availability, particularly in the evenings, were mentioned, alongside a torn window net in some rooms, leading to mosquito concerns.

Cleanliness & Room Comfort
Most guests describe the rooms as clean, beautiful, renovated, and spacious, often noting the benefit of daily cleaning and fresh sheets and towels. These positive aspects contribute to a generally comfortable stay for many. However, a notable number of reviews present a contrasting experience, reporting instances of dirty rooms, stained sheets, and inconsistent cleaning schedules. Feedback on bed comfort is also mixed, with some guests finding them uncomfortable or even terrible, impacting their rest. Other reported issues affecting room comfort and functionality include a broken bathroom door, a lack of basic amenities like shampoo, and a torn window net that allowed mosquitoes into the room. While some rooms offer a pleasant balcony, the overall experience regarding cleanliness and comfort can vary significantly.

Dining & Food Quality
The hotel's breakfast is a prominent feature, frequently served outdoors by the pool in the garden, which many guests found to be a cozy and pleasant setting. Most guests describe the breakfast as good, delicious, complete, generous, and even "above all praise," suggesting a high quality and variety of options, including cakes, fresh vegetables, and watermelon. This positive feedback indicates a satisfying start to the day for many visitors. However, some guests had a less favorable experience, citing poor quality with leftover items and expressing disappointment. A recurring point of frustration among some guests was the additional charge for breakfast, as they felt it was not clearly communicated upfront and was initially presented as being included in their stay, leading to unexpected costs.

Location & Accessibility
The hotel's location is widely considered very good for exploring the island, strategically situated between popular areas like Falaraki and Lindos. It is highly praised for its proximity to beautiful beaches such as Tsambika and Stegna, making it an ideal base for those wishing to discover the island's diverse coastline. While some guests noted it was a bit distant from the sea without a personal vehicle, many found it perfectly accessible, especially when opting to rent a car, a service which the hotel can conveniently help organize. The hotel also benefits from being within walking distance of public transport, various local tavernas, and a supermarket, offering practical convenience for guests who prefer not to rent a car and wish to explore nearby amenities on foot.

Staff & Service
Feedback on the hotel's staff and service is notably polarized. Many guests consistently praise the owners, particularly Eleni and her mother, for being exceptionally friendly, kind, helpful, and accommodating. They are frequently described as creating a warm, family-like atmosphere, often going above and beyond to assist guests with various issues, such as providing local information, helping with vehicle problems, and even offering support during illness. However, a significant number of reviews report a contrasting experience, citing rude and dismissive behavior from the elderly owner, a frequent absence of staff at the reception during crucial times like check-in and check-out, and difficulties with communication due to a language barrier. Some guests also mentioned a perceived lack of honesty and availability from the owners when issues arose.

Additional Information
Guests should be aware of several important details that emerged from reviews. A recurring point of contention is the additional charge for air conditioning, which many found unexpected and frustrating, as it was not always clearly communicated upfront. Some guests also reported other hidden costs, such as a "room tax," and issues with the hotel not honoring cancellation policies or refunding fees. There were instances of power outages, with guests experiencing difficulty resolving such issues due to staff unavailability or unhelpful responses. While the hotel can assist with car rental and offers airport pickup for an extra fee, some guests reported negative experiences involving damage to rented vehicles and a perceived lack of responsibility from the owners. Furthermore, some guests found the hotel's decor in the reception area unsettling, and there were reports of overbooking, leading to guests being relocated to neighboring hotels.