Hotel Der Achtermann

The hotel is a memorable destination, primarily recognized for its central location right at the entrance to the old town and its distinctive historical building. Guests frequently highlight the good breakfast and the presence of a wellness area as significant advantages. While many appreciate the generally friendly staff, a recurring theme in reviews points to the hotel's dated appearance and a perceived need for renovation. Issues with cleanliness in certain areas and noise from nearby train tracks or streets are also noted. This hotel is well-suited for sightseers and tourists eager to explore the city's charm, business travelers attending conferences, and couples or families looking for a short break with access to wellness facilities. Pet owners also find the hotel accommodating. To enhance your stay, consider requesting a room away from the train tracks for a quieter experience, and be prepared for potential queues during peak breakfast hours.

Facilities & Amenities
The hotel offers a notable wellness area that includes a pool, various saunas, and a hot tub, providing guests with options for relaxation. While many appreciate the availability of these facilities, some guests have noted that the pool water can be too cold for comfortable swimming, and not all saunas are consistently operational or heated to the advertised temperatures. The wellness area itself is sometimes described as dated, with limited loungers. Free Wi-Fi is available, allowing guests to stay connected. However, a common point of feedback is the absence of AC in rooms, which can lead to discomfort, especially during warmer periods. Additionally, guests frequently mention the lack of in-room amenities such as a kettle or a stocked minibar, which some find inconvenient.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many noting that the room condition appears dated and in need of renovation. Frequent comments highlight dirty carpets and worn furniture, suggesting a lack of upkeep. While some guests find the beds comfortable, others report uncomfortable mattresses that are old or too soft. Noise levels are a significant concern for many, with complaints about sounds from nearby train tracks, street noise, and general disturbances due to thin walls between rooms and from hallways. Bathrooms are often described as outdated, small, and sometimes problematic, with issues such as a lack of proper shower enclosures, slippery surfaces, or moldy grout. The absence of AC also contributes to discomfort, particularly in warmer weather.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives varied feedback. Many guests appreciate the breakfast variety and the generally friendly staff in the dining area. However, a significant number of reviews mention long queues and considerable wait times to be seated, especially during peak hours, indicating that the buffet area can become overwhelmed. The food quality of hot items like scrambled eggs and sausages is frequently criticized, with guests describing them as unappetizing or not adequately warm. Some express disappointment over the limited selection of certain items, such as fish or pastries, and the absence of sparkling wine despite glasses being available. The hotel's restaurant for dinner also draws mixed comments, with some guests reporting issues with opening hours, food quality, or staff being overwhelmed.

Location & Accessibility
The hotel's central location is consistently praised, placing it directly at the entrance to the old town and within easy walking distance to numerous attractions and shopping opportunities. Its proximity to the train station also makes it highly convenient for travelers arriving by rail. While parking is available, guests frequently mention that it can be expensive and sometimes challenging to locate or access. A notable drawback for many is the noise generated by nearby train tracks, which can be heard and felt in some rooms, and street noise from the main road. Some guests also point out accessibility challenges, such as the presence of steps at the main entrance, and describe the hotel's sprawling layout as confusing to navigate.

Staff & Service
Feedback on staff and service is quite varied. Many guests commend the friendly staff, particularly those working in the breakfast area, for their helpfulness and attentiveness. Some also report a quick check-in process and staff willingness to accommodate requests. However, a significant number of reviews highlight issues with the check-in process being slow or disorganized, with some guests experiencing long wait times. There are also frequent comments about reception staff being perceived as unfriendly or unhelpful, and a general sense of staff being overwhelmed or understaffed, leading to a decline in customer service. Communication among staff is sometimes noted as poor, and the cleaning service is often mentioned as being infrequent (every two days) or not thorough enough.

Additional Information
For guests planning a stay, it's important to note several miscellaneous details. The hotel operates on a cleaning frequency of every two days, which some guests find less than ideal. While the hotel maintains a pet-friendly policy, guests should be aware that there may be additional charges for bringing animals. A common point of contention is the policy of charging for items typically complimentary in other hotels, such as paid water bottles in the room and fees for bathrobes and paid towels for the wellness area. The hotel's nature as a historical building contributes to its unique charm but also results in a sprawling and sometimes confusing layout, with long corridors that can be difficult to navigate.