Days Inn by Wyndham Mt. Vernon

The hotel is primarily characterized by its economical pricing, often appealing to budget-conscious travelers and those seeking a basic place to sleep for a night. However, guests frequently report that the property is significantly old and rundown, with many areas in need of substantial repair and modernization. A recurring concern is the pervasive issue of cleanliness, with numerous accounts of ant infestations, dirty rooms, and unpleasant odors throughout the premises. The complimentary breakfast is consistently described as minimal and disappointing, often failing to meet expectations. While some guests commend the staff for being friendly and helpful, a notable number of reviews highlight instances of rude or unhelpful service. The hotel's location is generally considered convenient for accessing local amenities, though the presence of homeless individuals and noise from an attached restaurant/bar are frequently mentioned drawbacks. To enhance your stay, it is advisable to manage expectations regarding amenities and clarify all potential deposit charges upon booking.

Facilities & Amenities
The hotel's Wi-Fi connectivity is a significant point of contention, with numerous guests reporting that it is either non-functional, weak, or unreliable, making it difficult to stay connected. The swimming pool is frequently noted as being closed, empty, or seasonal, leading to disappointment for those expecting to use it. While an elevator is available, some guests experienced it being out of order, forcing them to use stairs. The presence of an attached Mexican restaurant and nightclub is a notable feature, though the loud music and party atmosphere extending late into the night are a common complaint, impacting guest comfort. Other basic amenities like ice machines and vending machines are sometimes mentioned, but their functionality can be inconsistent. Overall, the facilities are often described as dated and in poor repair, with many areas showing signs of neglect and a lack of maintenance.

Cleanliness & Room Comfort
A pervasive issue across many reviews is the hotel's cleanliness, with numerous reports of ant infestations in rooms, bathrooms, and even on beds. Guests frequently describe rooms as dirty, unvacuumed, and containing stains on carpets and bedding, along with unpleasant odors like smoke, mold, or a general mustiness. The beds are often characterized as hard and uncomfortable, leading to poor sleep quality. Many rooms suffer from thin walls, resulting in significant noise transfer from neighboring rooms and hallways, further disrupting rest. Common complaints also include broken or missing fixtures, such as loose electrical outlets, non-functional lights, and TVs that are falling off walls or have poor reception. Issues with water supply, including leaks from ceilings and inconsistent hot water in showers, are also noted. While a few guests found their sheets to be clean, the overall consensus points to a significant need for improved maintenance and housekeeping standards.

Dining & Food Quality
The complimentary breakfast at the hotel is a consistent source of disappointment for many guests, frequently described as a "joke" or "minimal." The offerings typically consist of very limited options such as cold cereal, toast, and instant oatmeal, with a notable absence of fresh fruit or milk alternatives. Reviewers often mention that items are not replenished promptly, leading to empty dispensers or a lack of choices, even early in the morning. The coffee is sometimes available, but its quality is questioned, and the juice machine is frequently reported as broken or out of order. While there is an attached Mexican restaurant, guest feedback primarily focuses on the hotel's breakfast, highlighting its inadequacy and poor presentation compared to advertised images. Many guests opt to seek breakfast elsewhere due to the hotel's limited and unsatisfactory offerings.

Location & Accessibility
The hotel's location is generally considered convenient for accessing local amenities, including nearby stores, restaurants, and a bowling alley. Guests appreciate its proximity to the highway and various shopping options, making it easy to get around town, sometimes even on foot. However, a significant concern for many is the surrounding area, which is frequently described as unsafe due to the visible presence of homeless individuals and other questionable clientele, particularly in the parking lot and around the hotel's exterior. This often leads to feelings of unease and security concerns. Parking itself can also be problematic, with limited availability due to shared use with the attached restaurant's patrons. Furthermore, accessibility for guests with mobility issues is a challenge, as external doors are often inaccessible or propped open, and the elevator may be out of service, forcing reliance on stairs.

Staff & Service
Guest experiences with the staff are notably mixed. While many reviewers commend the front desk personnel for being friendly, helpful, and facilitating quick check-ins, a significant number report negative interactions. Some guests describe staff as rude, unprofessional, or unresponsive to concerns, particularly regarding room issues like cleanliness or maintenance. There are instances where staff were perceived as unhelpful in resolving problems, such as Wi-Fi connectivity or room discrepancies. Housekeeping service is often noted as being by request only, with some guests reporting a lack of regular room cleaning or receiving inadequate supplies. Despite some positive mentions of staff kindness and attentiveness, the inconsistency in service quality is a recurring theme, with many guests feeling that their concerns were not adequately addressed or that staff lacked the necessary training to handle common hotel operations effectively.

Additional Information
A major point of contention for many guests is the hotel's deposit policy, with an unexpected $100 security deposit often required at check-in, which some report is not promptly refunded or is used to cover alleged damages like stained sheets or smoking violations. The hotel's pet policy includes a daily fee, but guests note a lack of suitable outdoor areas for pets and no convenient trash receptacles. Despite being a non-smoking property, many rooms and common areas reportedly smell of cigarette smoke, indicating a lack of enforcement. Guests also frequently mention issues with Wi-Fi connectivity, describing it as unreliable or non-existent, which is a significant inconvenience. Other miscellaneous complaints include a lack of basic in-room amenities like an alarm clock or USB charging ports, and the hotel's general state of disrepair, with ongoing construction or visible neglect.