Crosshill House

The hotel offers a budget-friendly stay, often praised for its value for money and its signature feature: private parking and close proximity to Hampden Park. While generally considered basic but comfortable, guest experiences vary significantly regarding cleanliness and room comfort. Its location near key transport links is a consistent positive, though staff interactions and noise levels receive mixed feedback. This accommodation is ideal for football fans and concert-goers attending events at Hampden Park, as well as budget travelers seeking affordable accommodation. Solo travelers may find the external access and limited reception hours a concern. To enhance your stay, guests should clarify the deposit policy upon arrival and be aware that heating may operate on a limited schedule. It is advisable to check room conditions immediately.

Facilities & Amenities
Most guests find the Wi-Fi connection to be free and generally good, though some report it as unreliable, poor, or non-existent in certain rooms, particularly on higher floors. A significant advantage is the availability of free onsite parking, often described as private and ample, though it can be first-come, first-served due to limited spaces. Rooms typically include a wide-screen TV, with some offering Netflix, though a few guests experienced issues with functionality or signal. A recurring concern is the heating, which often operates on a limited schedule, typically only in the evenings, leading to cold rooms for some, especially during colder months. Basic amenities like a kettle and tea/coffee supplies are provided and usually replenished daily. The property generally lacks extensive facilities such as a bar, restaurant, or lift, which can be inconvenient for guests with heavy luggage. Some rooms also feature a private backyard area or a garden area.

Cleanliness & Room Comfort
Feedback on cleanliness is highly mixed; many guests describe rooms as clean, immaculate, and well-maintained, while a notable number report issues such as dirty carpets, dust, stains, mold in bathrooms, and unpleasant odors like mildew or sour milk. Rooms are often described as basic but comfortable, with some being spacious and well-equipped. However, others found rooms to be small, dated, or in need of refurbishment, with issues like broken windows or poorly finished walls. Most guests find the beds comfortable and the bedding clean, ensuring a restful night's sleep, though some have reported uncomfortable beds or concerns about linen freshness. En suite bathrooms are standard, often featuring a good shower with plenty of hot water, though some guests experienced temperamental water pressure, drainage issues, or mold. A frequent complaint is noise levels due to paper-thin walls and creaking floorboards, leading to disturbances from adjacent rooms, conversations, and slamming doors, impacting sleep quality for many.

Location & Accessibility
The hotel's location is consistently praised, particularly for its close proximity to Hampden Park, making it ideal for event attendees. It is also conveniently located near a train station, offering easy access to the city centre within minutes. While situated on a generally quiet street, some guests have described the immediate surrounding area as run-down or scruffy, though others found it peaceful. The nearby train station and bus stops provide excellent public transport links, allowing guests to explore Glasgow easily. There are shops, cafes, and takeaways within walking distance, providing convenient options for meals and necessities, as the hotel itself does not offer dining facilities. Parking is available on-site, which is a significant convenience for guests traveling by car.

Staff & Service
Staff feedback is highly varied; many guests praise the friendly, courteous, and helpful staff, highlighting their accommodating nature and willingness to assist. However, a significant number of reviews describe staff as unwelcoming, rude, dismissive, or unengaged, with some reporting issues with communication due to language barriers. The check-in process is generally described as easy and quick, but reception hours are limited, often leading to issues with late arrivals or early departures. While some guests received prompt assistance with issues like TV problems or room changes, others found staff uncontactable or unresponsive to requests for heating repairs or room amenities. Housekeeping is provided, with rooms generally cleaned daily, though some guests noted that bedding and towels were not consistently changed, and rooms were sometimes left open after cleaning.

Additional Information
A significant and frequently negative point is the deposit policy, with guests often required to pay a £50-£100 deposit, sometimes in cash, and concerns raised about its return, with many reporting delays or non-receipt. There are also numerous complaints about staff taking photos of guests' driving licenses or passports for this purpose, raising data protection concerns. The limited reception hours, typically from mid-afternoon to late evening, mean staff are often unavailable for assistance outside these times, leading to frustration for guests. Guests should be aware that heating is often on a fixed schedule, usually only active in the evenings, which can result in cold rooms during other times. The property is an older building, described as a converted Victorian house, with some rooms located in a newer annex, and some guests noted the absence of a lift to higher floors. Some guests reported a charge for luggage storage.