Courtyard by Marriott Sarajevo

The hotel offers a memorable stay, largely due to its central location and the captivating Sky Lounge on the rooftop, which provides stunning views of the city, river, and mountains. This makes it an excellent choice for sightseers and couples seeking a romantic ambiance, as well as business travelers who appreciate convenience and professional service. Families also find the hotel accommodating, with spacious rooms and thoughtful welcome amenities. Guests consistently highlight the hotel's cleanliness, comfortable rooms, and the exceptional staff service. To maximize your experience, consider visiting the Sky Lounge during sunset for breathtaking vistas, and be aware that while parking is available, it incurs an additional charge.

Facilities & Amenities
The hotel features a popular Sky Lounge on its rooftop, offering guests a perfect spot to relax in the evening while enjoying panoramic views. While there is no swimming pool, a fitness center is available, though some guests found it to be small and lacking in equipment. Wi-Fi connectivity is generally reliable, enabling guests to stay connected, although a few experienced intermittent issues with speed or availability. An underground garage provides convenient parking, which some guests received complimentary, while others noted a daily fee. The hotel also offers meeting rooms and event spaces, catering to various needs. Guests appreciate the overall well-maintained nature of the facility and the presence of elevators for easy access to all floors.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are a recurring highlight, often noted for their generous size and modern design, providing ample space for relaxation. Comfortable beds ensure a restful night's sleep for most visitors. While many rooms offer pleasant city views, some guests reported issues with noise levels, particularly from rooftop events or street traffic, which could occasionally disturb their peace. In-room amenities include a coffee maker or kettle, tea and coffee supplies, and complimentary water bottles. The bathrooms are generally spacious with good water pressure, though some guests experienced minor issues with drainage or found the pillows less comfortable.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, with guests frequently describing it as wonderful, delicious, and excellent. The breakfast variety is appreciated, offering a good selection of options, including a buffet with local specialties and vegetarian choices. Most guests found the food quality to be very good, ensuring a satisfying start to their day. While the coffee is generally well-regarded, some guests noted it was machine-dispensed or not to their preference. The hotel's restaurant on the ground floor is also available for dinner, serving good food, and the Sky Lounge on the rooftop offers dining options with a view. Some guests, however, wished for more vegan options and noted that the breakfast area could become crowded.

Location & Accessibility
The hotel boasts a highly desirable central location, making it incredibly convenient for exploring the city. It is within easy walking distance of many popular attractions, including the Old Town, which is typically a 10 to 20-minute stroll along the river. The Sarajevo City Center mall is also just a short walk away, offering shopping and dining options. Access to public transportation is excellent, with tram, bus stops, and trolley stops located nearby, facilitating easy travel throughout the city. For those arriving by air, the hotel can arrange airport transfers. An underground garage provides accessible parking, though guests should be aware of the associated cost.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and professional service. Many describe the team as attentive, welcoming, and going above and beyond to ensure a pleasant stay. The check-in process is often noted as quick and efficient, with staff accommodating requests like early check-in. Specific services such as housekeeping, transport arrangements, and tour advice are highly praised. While most experiences are positive, a few guests encountered isolated instances of unhelpful or arrogant reception staff, or uncomfortable situations involving persistent requests for tips. However, the overall sentiment emphasizes the staff's dedication to providing excellent family-friendly service and a welcoming atmosphere.

Additional Information
The hotel has implemented a smoke-free policy throughout the property, including the popular Sky Lounge, which is a welcome change for many guests. For members of the rewards program, benefits such as room upgrades and late check-out are often recognized, though there can be some inconsistency regarding complimentary breakfast perks. A notable point of feedback is the occasional nightclub noise or loud music from events held on higher floors, which some guests reported could be heard in their rooms on lower levels. The hotel also maintains a pet policy, allowing pets for an additional fee per stay. Guests have also appreciated thoughtful touches like birthday surprises and the hotel's relatively modern and well-maintained condition.