Courtyard by Marriott Providence Lincoln

The hotel offers a welcoming experience, with its recently renovated rooms and inviting pool and hot tub facilities frequently highlighted as key attractions for guests. It is particularly well-suited for families participating in sports tournaments, business travelers seeking convenience, and couples looking for a comfortable and quiet retreat. Guests consistently praise the spacious rooms, the exceptionally friendly staff, and the convenient location near various shopping and dining options. The property maintains a generally quiet atmosphere, contributing to a relaxing stay for most visitors. To enhance your experience, it is recommended to request a renovated room, as these are noted for their modern appeal. Additionally, guests should confirm pool hours upon arrival, as availability can sometimes vary, and be mindful that some rooms facing the highway may experience ambient noise.

Facilities & Amenities
Guests frequently commend the hotel's pool and hot tub area, describing it as amazing, clean, and a great spot for relaxation, with many appreciating the extended evening hours. However, some guests have noted issues with unsupervised children in the pool area and occasional complaints about the hot tub not being sufficiently warm or having an unpleasant odor. The hotel also features a well-maintained fitness center, providing a convenient option for guests to stay active. While Wi-Fi is available, feedback is mixed, with some guests reporting connectivity issues or unexpected charges for internet access. The laundry facilities are present but limited, with only one washer and dryer, leading to occasional inconvenience. The hotel also offers a shuttle service, which many guests found to be a wonderful and helpful amenity for local transportation. Some older rooms lack USB ports, which can be an inconvenience for charging devices.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing their rooms as spotless, immaculate, and very clean, though some noted that hallways and elevator carpets could be cleaner. Room comfort is a recurring positive, with guests appreciating the spacious rooms and comfortable beds that ensure a restful night's sleep. However, feedback on bed comfort is mixed, as some found them lumpy or thin. While many rooms are described as gorgeous and newly renovated, some older rooms show signs of wear, such as cracked sinks or peeling wallpaper. Noise levels are a significant concern for some, with reports of highway noise, loud housekeeping staff in the mornings, and thin walls allowing sounds from neighboring rooms. Additionally, some guests experienced issues with room temperature control, and a few reported unpleasant odors or the presence of ladybugs in their rooms.

Dining & Food Quality
Feedback regarding the hotel's dining options is varied. Many guests expressed surprise and dissatisfaction that breakfast is not complimentary, often finding it to be expensive or overpriced, despite being advertised as included in some instances. However, those who did purchase breakfast generally found the food to be good, delicious, and a pleasant surprise, with some praising the Starbucks coffee available. The on-site Bistro and cafe receive positive mentions for their food quality, described as great and delicious, though some found the prices to be a bit high. There was one isolated report of raw chicken served at the restaurant. The hotel also offers a bar for evening refreshments, and guests appreciated the availability of refreshing infused water beverages in the lobby area.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being super convenient and offering easy access to various amenities. It is situated right off the highway exit, making it simple to find and navigate to. Guests appreciate its proximity to stores, restaurants, a shopping mall, and a strip mall, with many options being within walking distance. This makes it ideal for those looking to explore the area or needing quick access to essentials. Parking is generally described as easy and convenient on-site. However, a significant concern raised by multiple guests relates to security in the parking area, with reports of car theft and tires being stolen from vehicles parked directly in front of the hotel, compounded by a perceived lack of functional security cameras.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor, attentiveness, and willingness to go above and beyond to assist with requests, making for a pleasant stay. The check-in process is generally described as easy and quick, though a few guests found some staff members to be indifferent or less communicative. While many issues are resolved promptly, some guests reported challenges with problem resolution, such as unaddressed TV malfunctions, unfulfilled promises of follow-up from management, or difficulties with room changes. The hotel is noted for its pet-friendly service, with staff making efforts to welcome animal companions and even offering treats. Overall, the dedication of the team to providing excellent service is a recurring theme, significantly contributing to a positive guest experience.

Additional Information
Guests should be aware that the hotel is currently undergoing renovations, which, while aiming to improve the property, can sometimes lead to temporary inconveniences such as construction noise or limited access to certain facilities like the pool. Several guests reported significant issues with water supply, including a lack of hot water for showers or even instances of water leaking from ceilings in rooms. There are also recurring concerns about the accessibility features in some handicap-equipped rooms, with reports of low shower heads, lack of thresholds leading to bathroom flooding, and non-functional toilets. A notable safety concern is the security of the parking area, with multiple reports of car theft and stolen tires, and guests noting a lack of functional surveillance cameras. The hotel also has a pet policy, which is appreciated by pet owners, though some guests with allergies expressed concerns about rooms not being tracked for pet stays.