Courtyard by Marriott Portland Southeast/Clackamas

The hotel's modern design and spacious lobby create an inviting atmosphere, complemented by its convenient location near shopping and dining. Guests consistently highlight the friendly staff, clean rooms, and comfortable beds as key positives, alongside the availability of ample free parking. This makes the hotel particularly well-suited for business travelers seeking functional meeting spaces and easy access, families looking for comfortable stays near amenities, and shoppers due to its proximity to retail centers. To enhance your stay, consider requesting a room on a higher floor or facing away from the highway to mitigate potential noise, and it is advisable to confirm specific amenities like a pool directly with the hotel, as online information may be outdated.

Facilities & Amenities
The hotel offers a well-equipped fitness center that is praised for its good quality equipment, cleanliness, and even views, providing a valuable amenity for guests. The spacious lobby with its lounge sofas creates an inviting common area, and the meeting rooms are noted for being clean, bright, private, and quiet, suitable for events. Ample free parking is a significant convenience for guests. However, a recurring point of disappointment is the absence of a swimming pool, despite some online listings suggesting otherwise, as it was converted into the fitness center years ago. Guests also report issues with tiny elevators, one of which is frequently out of service, leading to long waits and sometimes unpleasant conditions. The Wi-Fi can be inconsistent and slow, with some guests noting it requires a membership for high-speed access. Additionally, the laundry facilities are limited and sometimes non-functional, and the marketplace/gift shop is often described as empty or poorly stocked.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spotless, and comfortable, with many appreciating the comfortable beds and good pillows that contribute to a restful night's sleep. The showers are frequently commended for their strong pressure and consistent hot water. However, a significant number of reviews highlight pervasive noise levels, including considerable highway noise from the nearby interstate, as well as sounds from the corridor and adjacent rooms due to thin walls or connecting doors. Some rooms are reported to have a persistent mold or mildew smell, and there are isolated but severe reports of ants and even bedbugs. Maintenance issues such as non-flushing toilets, peeling wallpaper, loose AC units, broken bathroom doors, and dirty in-room coffee makers are also mentioned. Furthermore, some guests found the rooms to be dark with inadequate bathroom lighting.

Dining & Food Quality
A common point of dissatisfaction among guests is the lack of complimentary breakfast or lobby coffee, which many feel is unacceptable given the hotel's price point. The breakfast offered is frequently described as expensive, with limited options and a restrictive food credit limit. Coffee, whether from the in-room coffee maker or the barista bar, often receives negative feedback for its quality, being described as cold or burnt, and its cost. In contrast, the hotel's Bistro generally garners positive comments for its dinner menu, with guests praising the food quality and the attentive staff working there. Specific dishes like avocado toast and eggs are occasionally highlighted as favorable options.

Location & Accessibility
The hotel's convenient location is a major advantage, placing guests within easy reach of a large mall and a wide array of restaurants and shopping centers, including a Costco. It offers easy access to the freeway (I-205), making it a practical choice for both business and leisure travelers needing to navigate the wider area. While not situated in central Portland, it is described as only a short drive to the city's attractions. The parking facilities are ample, free, and generally perceived as safe, adding to guest convenience. Some guests also appreciate the proximity to a bike trail located behind the hotel, offering a quiet natural escape from urban surroundings.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, professional, helpful, and accommodating. Guests frequently commend the quick check-in and check-out processes, which contribute to a smooth arrival and departure experience. Housekeeping staff are often noted for their efficiency and attentiveness, though some specific instances of inadequate room cleaning have been reported. The Bistro staff are also highlighted for their kindness and excellent service. Many guests appreciate the staff's patience and understanding, particularly when dealing with personal challenges. However, some guests have reported unprofessional welcoming from night staff, a lack of empathy when addressing room issues, and instances of denial or indifference when serious problems like bedbugs or lost items were reported. There were also complaints about billing discrepancies and unhelpful responses regarding online booking issues.

Additional Information
Guests should be aware that the hotel's online descriptions regarding certain amenities, particularly the presence of a swimming pool, are often outdated, which can lead to disappointment upon arrival. The internet service can be inconsistent, and some guests noted that high-speed access may require enrollment in a rewards club. Housekeeping service is typically provided every 2-3 days, so guests desiring more frequent cleaning may need to make specific requests. While some rooms feature balconies, their functionality can vary. The hotel maintains a strict ID verification policy at check-in, which has caused issues for some guests lacking specific forms of identification. There are also reports of a strict cancellation policy that may not be clearly communicated at the time of booking.