Corona D'Italia

The hotel's prime central location is its most consistently praised feature, offering unparalleled access to major attractions and transport hubs. Guests frequently highlight its convenience for exploring the city on foot, making it an ideal choice for sightseers and travelers relying on public transport. While many appreciate the hotel's cleanliness and the helpfulness of some staff members, recurring concerns include issues with air conditioning and Wi-Fi connectivity. For families and couples seeking a convenient base for their Florentine adventures, the hotel offers a practical option. To enhance your stay, guests are advised to inquire about air conditioning functionality if visiting during warmer months, as it is a recurring concern, and requesting a room away from the main street or market area can help mitigate noise disturbances for a more peaceful experience.

Facilities & Amenities
Most guests report significant issues with the hotel's Wi-Fi connection, describing it as unreliable, slow, and frequently cutting out, making it difficult to stay connected in rooms. Many reviewers also express disappointment over the absence of a kettle or coffee maker in the rooms, a common amenity they expected. The advertised bar is consistently noted as never being open, leading to frustration for those hoping for an on-site evening option. Some guests also found the mini-fridges in their rooms to be warm or non-functional. On a positive note, the presence of two elevators is appreciated, helping to manage busy periods, though some experienced occasional issues with their operation.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. While some guests found their rooms to be spacious and clean, others reported issues such as mold, unpleasant smells, and general dirtiness, including hair and spots on surfaces. Many reviewers consistently describe the beds and pillows as uncomfortably hard, impacting their sleep quality. A major and frequent complaint revolves around the air conditioning, which is often reported as not working, being too weak, or being centrally controlled and turned off seasonally, leading to uncomfortably warm rooms, especially during summer. Noise levels from the street, market, and other guests are also a common concern, despite some rooms having thick windows. Bathrooms are noted for varying sizes, some being spacious with good showers, while others are described as small, prone to flooding, or having outdated fixtures.

Dining & Food Quality
The breakfast service receives varied feedback from guests. Many describe it as varied, generous, and plentiful, offering a good selection of both sweet and savory items, including pastries, fruits, and deli meats. However, a significant number of guests found the breakfast to be basic, simple, or repetitive over multiple days. Common complaints include watery coffee from automated machines, cold eggs, and issues with the breakfast room being overcrowded, leading to a lack of cutlery or available tables. Despite these criticisms, some guests still found the breakfast adequate for starting their day before sightseeing.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. It is conveniently situated just a few minutes' walk from the Santa Maria Novella train station, making arrivals and departures easy. Guests appreciate its immediate proximity to the Central Market, offering numerous dining options, and its easy walking distance to major attractions such as the Duomo, Baptistery, and San Lorenzo Church. The hotel is also located outside the Limited Traffic Zone (ZTL), which is beneficial for those arriving by car. While the location is highly convenient for exploring the city on foot and accessing public transport, the surrounding area can be very noisy due to market activity and street traffic, particularly at night. Parking is not available on-site and can be expensive, often involving valet services or nearby private garages.

Staff & Service
Guest feedback on the staff and service is notably mixed. Many reviewers praise the front desk staff for being friendly, helpful, welcoming, and professional, especially in assisting with directions, recommendations, and luggage storage. The check-in process is often described as quick and efficient, with some guests appreciating the option for early check-in. However, a considerable number of reviews report instances of rude, cold, unhelpful, or indifferent staff members, particularly at the reception and during breakfast service. Some guests felt that their concerns, especially regarding room issues, were not adequately addressed. Despite these inconsistencies, the hotel generally offers attentive service for luggage handling and daily room cleaning, though some found housekeeping thoroughness to be inconsistent.

Additional Information
Guests should be aware that a tourist tax is applied and collected separately upon arrival, which some found to be a significant additional cost. A recurring point of concern is the hotel's policy regarding air conditioning, which is often centrally controlled and turned off seasonally, regardless of external temperatures, leading to discomfort for guests during warmer periods. Furthermore, the hotel does not provide an iron for guest use, directing inquiries to a local laundry service, which many found inconvenient and costly for simple ironing needs.