Continental Inn & Suites

This hotel stands out as a versatile venue, particularly noted for its ability to host private events and banquets, from large showcases to intimate family celebrations. While some aspects of the property are described as dated, guests frequently commend the food quality and the generally accommodating service provided by the staff, especially for organized functions. The location receives mixed feedback, with some finding it convenient for accessing city attractions, while others express concerns about the immediate surrounding area. The hotel appears to be a suitable choice for event organizers and attendees, as well as budget-conscious travelers seeking an affordable stay with good dining options. For those considering a visit, it is advisable to manage expectations regarding the age of the building and be aware of the external environment, though internal security measures are noted.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted as being dated. A significant point of contention for many guests is the lack of effective air conditioning, leading to uncomfortably hot rooms, even during cooler weather. Some also reported issues with unpleasant smells from the vents and persistent indoor smoking, despite policies. On the positive side, the hotel features a popular games room equipped with VLTs and off-track betting, providing entertainment for some visitors. Guests also appreciate the convenience of bus stops located directly in front of the hotel, offering easy access to public transportation. While free parking is available, some areas of the parking lot are described as unclean. Additionally, laundry facilities are provided for guest use.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. While some guests report finding their rooms clean with fresh bedding and towels, a significant number describe rooms as dirty, citing issues such as stains on carpets, furniture, and mattress covers, sticky floors, and even the presence of bugs. Many reviews highlight the dated rooms, noting peeling wallpaper, damaged fixtures, and a general need for renovation. Uncomfortable beds are a frequent complaint, with some likening them to sleeping on hard surfaces, and thin blankets and pillows further detract from comfort. Noise levels from other guests, particularly at night, are a major concern, significantly impacting sleep quality. Issues like non-functional TVs and broken bathroom taps also contribute to a less than ideal experience.

Dining & Food Quality
The hotel's dining options generally receive positive reviews, with many guests praising the food quality. The restaurant is frequently highlighted for its good meals, and the breakfast and brunch offerings are often commended for their taste and variety. For private events, the catering is consistently described as delicious and accommodating. While the buffet is advertised, some guests have noted its unavailability upon arrival. Service in the restaurant is largely reported as friendly and attentive, though some guests have experienced slow service or rudeness from specific staff members, particularly in the pub area. Despite these isolated incidents, the overall consensus points to a satisfying dining experience, with many recommending the hotel for its culinary offerings.

Location & Accessibility
The hotel's location garners mixed opinions. Many guests find it convenient due to its central location and proximity to various amenities, including West Edmonton Mall, downtown areas, and major highways. The presence of public transportation with bus stops directly outside the hotel is also a significant advantage for accessibility. However, a recurring concern among guests is the immediate surrounding area, which is frequently described as "sketchy" or "rough." Some reviews mention the presence of homeless individuals and visible drug-related activities near the hotel entrance, which can make some guests, particularly families, feel uncomfortable. Despite these external factors, the hotel's accessibility to key city points remains a draw for many visitors.

Staff & Service
The staff at the hotel receives a wide range of feedback, though many guests commend their friendly and helpful demeanor. Numerous reviews highlight the accommodating service, particularly for private events, where staff are noted for their attentiveness and willingness to assist. The quick check-in process is also appreciated by many. The hotel's security measures, including cameras and on-site guards, contribute to a sense of safety for some guests, despite concerns about the surrounding area. However, a notable number of reviews report negative experiences, citing instances of rude or unhelpful customer service, and some guests have perceived discriminatory treatment. While the positive interactions are frequent, the inconsistency in service quality is a recurring theme.

Additional Information
Guests should be aware of several specific aspects of the hotel experience. The hotel maintains a pet-friendly policy, allowing guests to bring their furry companions, though finding suitable outdoor areas nearby can be a consideration. Despite efforts to enforce a non-smoking policy indoors, some guests report persistent issues with the smell of smoke in rooms and hallways, indicating challenges with compliance. A specific damage deposit policy has caused confusion and frustration for some guests, particularly when issues arise with pre-existing room conditions or booking discrepancies. Additionally, the hotel has a unique alcohol sales restriction, not serving before noon, which may impact some guests' plans. The lack of cribs or playpens is also noted by families traveling with infants.