Hotel Como

A notable feature of this hotel is its rooftop pool and bar, offering a relaxing oasis with pleasant views, making it a memorable aspect for many guests. The hotel is consistently praised for its overall cleanliness, comfortable accommodations, and the attentive service provided by its staff. Its location, while not directly on the lake, is well-suited for sightseers who enjoy a pleasant walk to the city center and attractions. Families appreciate the spacious rooms and the inviting pool area, while couples find the rooftop a charming spot for relaxation. Business travelers also find the hotel convenient due to its proximity to local business areas. To enhance your stay, guests with cars should be aware of the limited on-site parking and consider utilizing the more readily available public parking options nearby. Additionally, for those preferring not to walk the full distance to the lake, the hotel's close proximity to a local train station offers a convenient alternative.

Facilities & Amenities
The hotel features a popular rooftop pool which is a significant draw for many guests, providing a refreshing escape and a pleasant area for relaxation. While generally well-regarded, some guests note the pool can feel small or crowded at times, and a few mention a "no ball games" rule. An accompanying pool bar offers snacks and drinks, though it typically closes by 9:30 PM, which some guests found to be early. The hotel provides Wi-Fi, with most guests finding it adequate for their needs, though some experienced intermittent connectivity issues. Air conditioning in the rooms is generally effective and appreciated, especially during warmer periods, though some guests noted that its operation might be centrally controlled or unavailable during certain seasons. A recurring point of feedback is the absence of a dedicated indoor bar or restaurant for dinner, meaning guests need to venture out for evening meals and drinks.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the property, describing rooms as spotless and well-maintained. The room size generally receives positive feedback, with many guests finding them spacious, particularly the family rooms. However, some individual experiences mention smaller or narrower rooms, and a few note issues with bed comfort, describing them as too firm or with hard pillows, though most find the beds comfortable. The bathroom facilities are typically clean and adequately sized, though some guests mention limited counter space for toiletries or older fixtures, and a few report issues with shower doors. Noise levels are mostly reported as quiet, contributing to a restful stay, though some guests experienced disturbances from street noise or other guests. In-room amenities often include a kettle and fridge, adding to guest convenience.

Dining & Food Quality
The breakfast at the hotel is widely praised for its quality and variety, with many guests highlighting the extensive buffet, fresh options, and excellent selection of pastries. Most guests find the breakfast to be a great start to the day, though some suggest that the variety could be improved for longer stays, and a few mention the coffee from the self-service machines is not to Italian standards. The pool bar offers a selection of snacks and light meals, with mixed feedback on its quality; some guests found it convenient and satisfactory, while others described the food as basic or best avoided, likening it to microwaved options. A significant point for many guests is the lack of a dedicated dinner restaurant on-site, requiring guests to seek dining options outside the hotel for evening meals.

Location & Accessibility
The hotel's location is a frequent topic of discussion, situated approximately a 10 to 15-minute walk from the city center and 20 to 30 minutes from the lake. Many guests appreciate this distance, finding it a pleasant and easy stroll to reach Piazza Cavour and other attractions, enjoying being slightly removed from the main tourist bustle. However, some guests found the walk to be too far, especially in hot weather or at night, describing it as remote. The hotel is conveniently located near the Como Nord Borghi train station, offering easy access to the lake and other areas. Parking is a notable concern; while limited free spaces are available directly outside, they are often full. An underground garage is offered for a fee but is described as very tight, leading many guests to recommend a nearby public parking lot as a more reliable and affordable alternative. The immediate surrounding area is generally quiet, though some guests found it less appealing or felt it lacked charm compared to the city center.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness and helpfulness. Guests frequently highlight their attentiveness, willingness to assist with requests, and overall pleasant demeanor, contributing significantly to a positive stay. From the reception team offering local recommendations and assistance with various needs, to the housekeeping staff ensuring rooms are clean and well-maintained, the service is often described as excellent. Many guests appreciate the staff's proactive approach and their ability to make guests feel welcome and valued. While the staff are generally very accommodating, some guests noted difficulties in arranging taxis, particularly during peak times, which can be a challenge in the area, though the staff do their best to assist.

Additional Information
Guests should be aware that there is a charge for pool towels, which some found unexpected and a minor inconvenience. The air conditioning system is centrally controlled by the hotel, meaning it may not be operational during certain periods of the year, such as early spring or late autumn, which can be a point of discomfort for some guests who prefer to control their room temperature independently. For those needing to iron clothes, an iron is not provided in individual rooms; instead, guests must utilize a designated ironing room located near the reception area. The hotel's exterior appearance is frequently described as dated or plain, with some guests likening it to a "grey box" or an "Eastern Germany library," which stands in stark contrast to the modern, clean, and well-maintained interior spaces that many guests appreciate.