Comfort Suites Eugene University

This hotel is highly regarded for its exceptional staff hospitality and spacious, clean rooms, making it a memorable stay for many guests. Its convenient location near the freeway, yet in a quiet area, appeals to a variety of travelers. Road trippers find it an ideal stopover due to easy access, while university visitors appreciate its proximity to campus. Families benefit from the large rooms and amenities like the pool, and business travelers value the quiet environment. To enhance your stay, it is advisable to confirm breakfast times as it can get crowded, and be aware that parking can be challenging, especially for larger vehicles or during peak hours.

Facilities & Amenities
Guests frequently praise the hotel's recreational facilities, including a well-maintained indoor pool that is deeper than expected, allowing for actual swimming. The hot tub is generally found relaxing and warm, though some guests noted issues with weak jets or a rough texture. A fitness center is available and appreciated for its early opening hours. For convenience, guests have access to guest laundry facilities, which are reasonably priced. The lobby consistently provides complimentary water, tea, and coffee. Rooms are well-equipped with practical amenities such as a microwave and refrigerator, which are a significant plus for travelers, especially those with children.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as spotless, immaculate, and well-maintained. Most guests find the beds comfortable and conducive to a restful night's sleep, though some have noted them to be quite firm. While generally quiet, some guests experienced noise from neighboring rooms or the AC unit cycling on and off. Rooms are typically spacious and well-appointed, often featuring an adjustable reading light by the bed. However, some older rooms show signs of wear, such as peeling wallpaper. A few guests reported issues with weak water pressure in the shower or slow-draining tubs, and some noted that the curtains do not fully close, allowing light into the room.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently described as good, great, and delicious, offering a wide variety of hot and cold items. Options typically include real fruit, eggs, waffles, biscuits and gravy, cereal, and bacon. The coffee is generally well-received, though some found it to be typical hotel brew. The breakfast area can become very crowded, especially when large groups like sports teams are present, sometimes leading to food running out quickly. The staff managing the breakfast area are frequently commended for their friendliness and attentiveness, ensuring a pleasant start to the day for guests.

Location & Accessibility
The hotel's location is often cited as a major advantage, offering easy access to the freeway, making it convenient for road trippers and those traveling through. It is also a short drive to the university and downtown areas. While not within walking distance of many restaurants or attractions, the area is described as quiet and safe. Parking is available and generally considered secure, though many guests found the lot to be small, awkward, and challenging, especially for larger vehicles or during late arrivals. Some guests noted limited disabled parking availability. Additionally, obtaining Uber or Lyft rides from this location can sometimes involve longer wait times.

Staff & Service
The hotel's staff consistently receives outstanding praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their willingness to go above and beyond, providing recommendations and ensuring a comfortable stay. The check-in process is generally described as quick and easy. Housekeeping is noted for its efficiency and attention to detail. While most interactions are positive, some guests reported issues with check-in procedures, such as being marked as a no-show despite having a reservation, or difficulties during checkout. The staff's commitment to providing excellent service is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
Guests should be aware of the hotel's strict pet policy, as some have reported being charged for alleged pet presence or even placed on a "do not rent" list due to pet hair on clothing, even without an animal present. There have also been instances of dissatisfaction regarding the cancellation policy, particularly for last-minute changes due to illness. Some guests noted an additional "hotel fee" or "local retention charge" that was not clearly explained upfront. The hotel's housekeeping policy states that rooms are not serviced for stays under three days unless specifically requested. Additionally, some guests found the pillows to be small, and a few experienced issues with key card access or the room door having a noticeable gap at the bottom.