Comfort Suites Clackamas

The hotel is often noted for its spacious rooms and comfortable beds, providing a welcoming base for guests. Its convenient location makes it suitable for sightseers exploring the area, business travelers needing easy access to the freeway, and families seeking ample space. Many guests appreciate the general friendliness of the staff, though experiences vary. However, recurring themes in reviews highlight significant concerns regarding the functionality of amenities and the quality of the complimentary breakfast. While some guests find the rooms clean, others report issues with upkeep. To ensure a smoother stay, it is advisable to confirm the operational status of specific facilities prior to arrival and to set realistic expectations for the breakfast offerings. The hotel also accommodates travelers with dogs, adding to its appeal for those traveling with pets.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests expressing disappointment. The swimming pool is frequently reported as being too cold, dirty, or completely out of order, often alongside the hot tub and sauna, which are also commonly found to be non-functional. The fitness center is described by some as barely equipped or inaccessible. While Wi-Fi is available, some guests experience difficulty connecting or note that the in-room televisions rely on this connection and often do not work properly. The elevator has been a point of concern, with reports of it being out of order, jerky, or having unpleasant odors. Additionally, ice machines and vending machines are often found to be broken or removed. Despite these issues, the hotel offers ample parking for guests.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are notably mixed, though a significant number of reviews point to considerable issues. While some guests found their rooms clean, many reported encountering dirty carpets, stains on bedding and furniture, hair in showers, and even ants or mold. Unpleasant odors, including those of smoke, urine, or wet dog, are frequently mentioned. The overall room condition is a common complaint, with descriptions of peeling wallpaper, holes in walls, damaged furniture, and broken fixtures like outlets and lights. Bed comfort receives varied feedback, with some finding the beds comfortable while others describe them as too hard. Noise levels are also inconsistent; some guests report a quiet stay, but others are disturbed by loud neighbors or general hotel noise. Bathrooms often present issues such as dirtiness, non-functional elements, or water damage.

Dining & Food Quality
The complimentary breakfast at the hotel receives predominantly negative feedback from guests. Many describe the food quality as sub-par, with items like eggs and bacon often reported as cold, dried out, or unappetizing. The breakfast variety is frequently criticized for being limited, with common complaints about a lack of fresh fruit, stale bread, and issues with milk or juice availability. Guests often find that essential items such as plates, coffee cups, or silverware are not restocked promptly, leading to frustration. The coffee itself is often described as tasting watered down or bad, with no decaf option readily available. While some guests found the breakfast adequate or simple but good, the overwhelming sentiment suggests that the dining experience falls short of expectations, often due to poor attendance by staff in the breakfast area.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, with guests appreciating its convenience and easy access directly off the freeway. It is described as central and well-suited for visiting local family or accessing nearby attractions and businesses. The availability of ample parking is also a noted benefit, though some guests express concerns about the presence of transients in the surrounding area. While the hotel is advertised as having accessible rooms, some reviews indicate that these accommodations may not fully meet the needs of guests with mobility challenges, citing issues such as the presence of bathtubs instead of roll-in showers or non-functional pool lifts. Despite these specific accessibility concerns, the overall ease of reaching and navigating from the hotel is a strong point.

Staff & Service
Guest feedback on the hotel's staff and service is notably mixed. Many guests commend the staff for being generally friendly, helpful, and accommodating, often going out of their way to assist with requests or resolve issues. Positive mentions frequently highlight their sweet and kind demeanor. However, a significant number of reviews detail negative experiences, including instances of rudeness, unhelpful responses, and staff arguing with guests. The check-in and check-out process can be problematic, with reports of long waits and considerable confusion, particularly concerning billing. Housekeeping service is inconsistent; while some guests appreciate daily cleaning, others report rooms not being serviced or staff entering rooms without prior consent. Overall, while individual staff members receive praise, systemic issues in service delivery are apparent.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A recurring and significant concern involves billing and reservation issues, with numerous reports of guests being overcharged, double-charged, or having their reservations incorrectly handled, leading to considerable frustration and difficulty in obtaining refunds. While some guests mention recent remodeling efforts, many reviews contradict this, describing the hotel as outdated and in a state of disrepair. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some note challenges with finding suitable outdoor areas. General safety and security are also mentioned, with some guests expressing unease due to the presence of questionable individuals or unpleasant smoke odors in common areas. Noise from loud neighbors or thin walls can also impact the guest experience.