Comfort Inn Griswold

The hotel's most celebrated feature is its indoor pool and hot tub, consistently praised for their warm temperatures and extended operating hours, making them a memorable highlight for many guests seeking relaxation or family fun. This establishment is well-suited for families looking for engaging recreational amenities, couples on a relaxing getaway, and casino visitors benefiting from its convenient location and shuttle service. Guests frequently commend the friendly and helpful staff, the quality and variety of the complimentary breakfast, and the overall comfort of the rooms. While many appreciate the hotel's cleanliness, some recent reviews indicate inconsistencies that guests should be aware of. To enhance your stay, consider utilizing the complimentary shuttle service for casino trips, which is a significant convenience, and if noise is a concern, inquire about room placement away from high-traffic areas or potential disturbances to ensure a peaceful experience.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. The indoor pool and hot tub are standout features, frequently highlighted for their warm water and generous operating hours, often until midnight, allowing for late-night relaxation. A well-equipped fitness center is available for guests to maintain their routines. The lobby area is described as cozy and inviting, featuring a fireplace that adds to the ambiance. Guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. For quick refreshments, vending machines are on-site, and a thoughtful touch is the lemon-infused ice water dispenser in the lobby. Some guests noted that the elevator can be slow or in need of maintenance, and a laundry room is available for longer stays. A convenient shuttle service is provided, especially on weekends, offering transport to nearby casinos, though some found the shuttle itself to be dated.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, though many guests report a positive experience. Most guests find their rooms to be clean and comfortable, often highlighting the comfortable beds and quality linens that contribute to a restful sleep. Some rooms are described as spacious and generally quiet, providing a peaceful environment. However, a notable number of reviews mention significant cleanliness issues, including hairs in the bathroom, stained sheets, dust on surfaces, and dirty carpets. Some guests also reported unpleasant musty smells or issues with mold in bathrooms or around windows. In-room amenities like fridges, microwaves, and coffee makers are appreciated. While noise levels are generally low, some guests experienced disturbances from noisy neighbors or barking pets. Issues with non-working TVs or lights were also occasionally reported, impacting guest convenience.

Dining & Food Quality
The complimentary breakfast at the hotel receives largely positive feedback, with many guests considering it a significant advantage. It is consistently praised for its good variety and generous spread, offering options such as sausage, eggs, waffles, cereals, bagels, muffins, danish, yogurt, fruit, coffee, and juice. Guests appreciate the convenience of having a hot breakfast readily available. While the overall quality is generally well-received, some specific items like the eggs or sausage occasionally receive mixed reviews, with some finding them to be of average quality or served cold. The breakfast area can become quite crowded during peak times, leading to occasional seating challenges. Despite minor criticisms, the breakfast is widely regarded as a valuable and satisfying start to the day.

Location & Accessibility
The hotel boasts a highly convenient location, situated directly off I-395, offering easy access for travelers. Its proximity makes it an ideal base for visiting popular attractions, including Foxwoods Resort and Mohegan Sun casinos, typically within a 15 to 20-minute drive. The surrounding area is described as quiet and safe, providing a peaceful retreat while still being close to necessary amenities. Guests appreciate the availability of good parking, including options for truck parking, which adds to the convenience. Nearby, guests can find various restaurants and essential shopping options, making it easy to pick up supplies or enjoy a meal out. The hotel's strategic placement allows for efficient travel to and from major destinations in the region.

Staff & Service
The hotel staff consistently receives high praise for their friendly, helpful, and professional demeanor. Many guests highlight their accommodating nature and willingness to go above and beyond to ensure a pleasant stay, often making guests feel welcomed and valued. The check-in and check-out processes are generally described as fast and efficient. While many reviews commend the attentive service provided by the team, feedback regarding housekeeping is mixed; some guests report excellent service, while others experienced issues with rooms not being cleaned adequately or supplies not being replenished. There were isolated instances where guests felt their concerns were not fully addressed, particularly regarding persistent room issues. However, the overall sentiment points to a dedicated team committed to guest satisfaction.

Additional Information
This hotel presents several unique aspects that guests should be aware of. While the hotel states a no-pet policy, some guests reported instances of pets on the premises, which caused disturbances for others. A recurring concern is the presence of unpleasant odors or smoke in hallways and rooms, which some guests found disruptive and impacting their comfort. Several reviews also highlighted significant issues with the hot water supply, with some guests experiencing a complete lack of hot water for showers, sometimes for multiple days, which greatly affected their stay. Additionally, some guests noted that the key card system occasionally malfunctioned, requiring multiple attempts to access rooms or exterior doors. The hotel's general condition is sometimes described as outdated, with specific mentions of worn hallway carpets and areas of the pool facility needing updates or better maintenance.