Comfort Inn Boston

The hotel is widely recognized for its comprehensive shuttle service, offering convenient transportation to Logan Airport, the cruise terminal, and the local T station, making it a standout feature for guests. This service, combined with generally affordable rates for the Boston area, makes the hotel an excellent choice for budget-conscious travelers, families exploring the city, and those relying on public transportation. Guests consistently highlight the hotel's overall cleanliness and the value provided by the complimentary breakfast. While the location is on the city's outskirts, the shuttle mitigates this. To ensure a restful stay, guests are advised to request a room away from the train tracks, which can be a source of noise for some, and to confirm shuttle schedules and bookings in advance, especially for airport transfers.

Facilities & Amenities
Guests find the hotel's amenities practical and convenient, enhancing their stay. The availability of a laundry room with washers and dryers is appreciated for longer visits. While there is no on-site restaurant or swimming pool, guests note that access to a pool at a nearby sister property is possible, and there are various dining options within walking distance. The hotel provides Wi-Fi, though some guests experienced slow speeds. Rooms are equipped with useful amenities like a coffee maker, refrigerator, and microwave in many units, adding to comfort. A small but functional fitness center is available for guests to maintain their routines. Some guests noted issues with elevator functionality or a musty smell, and the absence of an ATM on site.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing their rooms as tidy and well-kept upon arrival. However, some reviews mention minor oversights, such as occasional hairs in the shower or items left behind by previous guests, and a few instances of rooms having a strange or old smoking smell. Room sizes vary, with some guests finding them small, while others enjoyed spacious king rooms or suites. Feedback on bed comfort is mixed, with some finding them very comfortable and others describing them as too soft or hard. A significant recurring concern is noise, particularly from nearby train tracks for rooms facing the rear, and occasionally from thin walls or early morning staff activity. In-room amenities like air conditioning are praised, though some experienced issues with hot water or water pressure in the bathroom.

Dining & Food Quality
The complimentary breakfast is a highlight for many guests, consistently described as very good and offering a wide variety of options. Guests appreciate the selection, which typically includes freshly made waffles, pancakes, sausage, eggs, oatmeal, cereals, bagels, toast, and fresh fruit, alongside coffee and juices. While the quality is generally praised, some noted that the hot food, like eggs, could be cold at times, and the breakfast area can become quite crowded, especially during peak hours. Despite the occasional crowding, the staff works diligently to keep items replenished. The hotel does not feature an on-site restaurant for lunch or dinner, but guests can find various fast-food options and a local market within walking distance, and a nearby bar/bowling alley offers additional dining choices.

Location & Accessibility
The hotel's location is situated on the outskirts of Boston, not within walking distance of major downtown attractions, which is a key consideration for guests. However, its accessibility is greatly enhanced by the comprehensive shuttle service to the JFK/UMass T station, providing convenient and quick access to the city center via public transit. The hotel is also well-positioned for travelers needing access to Logan Airport, with a dedicated shuttle service. Nearby amenities include a grocery store, Dunkin', and a Subway restaurant, offering convenient options for quick needs. While the immediate neighborhood is described as a business district with limited evening entertainment, the hotel offers on-site parking for a nominal daily fee, which is a significant advantage for those traveling with a vehicle in the Boston area.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism, significantly contributing to a positive guest experience. Many reviews highlight individual staff members for going above and beyond, providing excellent advice on local attractions and public transportation, and assisting with various requests. The check-in process is generally described as smooth and efficient, though some guests experienced occasional issues with key cards needing frequent reprogramming. While the shuttle service is a major convenience, feedback on its timeliness can be mixed, with some instances of delays or overbooking, requiring guests to confirm their bookings diligently. Housekeeping is largely commended for maintaining clean rooms, and the overall dedication of the team to guest satisfaction is a recurring theme.

Additional Information
The hotel offers a convenient Stay/Park/Fly program, allowing guests to park their vehicles for an extended period while traveling, though an additional fee applies for parking beyond the initial night. For guests traveling with pets, the hotel maintains a pet-friendly policy, accommodating furry companions for an extra charge. A recurring minor inconvenience noted by some guests is the frequent need to reprogram key cards during their stay. Additionally, guests should be aware that there is no ATM located directly on the premises, requiring a short walk to a nearby mall for cash access. While the hotel has undergone some updates, guests occasionally mention that certain areas or room elements appear dated or show signs of wear.