Comfort Basaran Otel

This hotel stands out for its central location, placing guests directly in the heart of Antalya with exceptional access to major attractions and transport links. Many guests consistently highlight the hotel's cleanliness and the friendly, attentive staff as key strengths, contributing to a positive and welcoming atmosphere. While the hotel is often praised for offering great value, feedback on room comfort is mixed. It is particularly well-suited for sightseers and solo travelers who prioritize accessibility to the city's vibrant core, as well as business travelers seeking a convenient base. Families also find it a suitable option due to its central position. To ensure a comfortable stay, guests might consider requesting a room away from potential street noise and clarifying the room cleaning schedule upon check-in.

Facilities & Amenities
The hotel provides several essential facilities to enhance guest convenience. Most guests appreciate the availability of a lift for easy access to rooms, along with free Wi-Fi and air conditioning in rooms, ensuring a comfortable stay. A television is also provided in each room. Some guests noted the presence of a common kettle in a shared area, and a kitchen area that can be used for preparing simple meals or enjoying local fruits, complemented by complimentary Turkish tea. However, some guests expressed disappointment regarding the absence of certain in-room amenities such as an electric kettle, a safe, or an iron. While a minibar is mentioned in some positive reviews, others reported it was not working or absent, and drinking water was not consistently provided.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests consistently praise the hotel for its clean rooms, describing them as spotless, hygienic, and tidy, often highlighting the comfortable beds and modern rooms. Some also found the rooms to be spacious and airy, contributing to a pleasant stay. However, a significant number of reviews report issues with cleanliness, including dirty floors, hair, and even stained bed sheets and towels upon arrival, with some rooms appearing unmaintained. Concerns about room size were also frequent, with many describing them as small or cramped. Noise levels from adjacent rooms or the street due to thin walls were a common complaint, and some guests experienced issues with the availability of hot water or the condition of the bathroom, including a lack of ventilation.

Dining & Food Quality
The hotel generally does not offer a full breakfast service, which was a point of disappointment for many guests who expected this amenity. Some also noted a lack of comprehensive kitchen facilities for self-catering breakfast options within their rooms. However, the hotel does provide complimentary Turkish tea throughout the day, which is a welcome amenity for many, allowing for a relaxing break. Guests also have the option to purchase coffee in the morning, providing a convenient start to their day. For evening relaxation and socializing, some reviews highlight the presence of a lobby bar where guests can enjoy a selection of cocktails, beer, and whiskey. The bartenders at this bar received praise for their attentiveness and skill in preparing drinks, enhancing the overall evening experience for patrons. Despite the absence of a full breakfast, the availability of these beverage options adds to the guest experience.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests directly in the heart of Antalya. It offers exceptional accessibility to key city landmarks and amenities, being just a few minutes' walk from the Mark Antalya Mall and within easy walking distance to the historic Old City (Kaleiçi). Guests appreciate its proximity to various tram stops and bus stops, providing convenient access to public transportation for exploring the wider city or reaching the airport. The surrounding area is rich with shopping areas, diverse restaurants, and numerous attractions, making it an ideal base for sightseers and those looking to immerse themselves in the local culture. While a few isolated comments mentioned the area feeling less appealing, the vast majority found the location to be highly convenient and safe.

Staff & Service
The staff at the hotel generally receive high praise for their friendly and welcoming demeanor, with many guests highlighting their attentive service and willingness to be helpful with recommendations and requests. The check-in process is often described as quick and efficient, and guests appreciate the overall hospitality provided. Some specific instances of excellent service include staff assisting with early check-ins and securely holding lost and found items. However, feedback on room cleaning service is mixed; while some found it satisfactory, a notable number of guests reported infrequent or inconsistent cleaning, sometimes needing to request basic supplies like toilet paper. A few isolated comments also mentioned instances of perceived arrogance or language barriers with some staff members, but the prevailing sentiment emphasizes positive interactions.

Additional Information
Guests should be aware that the hotel has a policy allowing smoking in rooms, which has unfortunately led to numerous complaints about lingering smoke odors affecting non-smoking guests and permeating adjacent areas. This is a significant point for those sensitive to smoke or traveling with children, as the smell can be pervasive. Additionally, some guests reported that the room photos displayed on booking websites did not accurately represent the actual condition or features of the assigned rooms. This included instances where guests were allocated basement rooms or rooms with different window configurations than what was depicted online, leading to disappointment. While the hotel is frequently praised for its affordability and value for money, these discrepancies in room presentation and the impact of the smoking policy are important considerations for potential visitors planning their stay.