Hotel Color

The hotel is primarily recognized for its central location, offering convenient access to the city's attractions, and the notable advantage of private parking. While many guests appreciate the comfortable beds and the generally quiet atmosphere, a significant number of reviews highlight serious concerns regarding the hotel's cleanliness and the overall condition of the rooms. The check-in process also frequently receives negative feedback, with reports of unstaffed reception areas and booking discrepancies. This hotel appears to be a suitable option for sightseers and couples looking for a well-located base to explore the city, particularly those who prioritize accessibility and value. Budget-conscious travelers might also find it appealing due to its perceived value. To ensure a smoother experience, it is advisable to confirm your room type upon arrival and manage expectations regarding the level of cleanliness.

Cleanliness & Room Comfort
Guests offer mixed, though predominantly negative, feedback regarding the hotel's cleanliness and room condition. While some reviews mention clean rooms, a significant number report issues such as dirty carpets, dust throughout, and moldy patches in the bathroom, particularly on ceilings and around fixtures. There are also complaints about dirty sheets and soap residue on faucets. Many rooms are described as being in a poor or unmaintained state, with some reporting broken fixtures or a general unpleasant odor, especially in the toilet area. Despite these concerns, most guests consistently praise the comfortable beds and mattresses, ensuring a restful night's sleep. However, some rooms are noted to be small and dark, lacking amenities like a coffee machine or a wardrobe, and some bathrooms experience poor drainage. While some guests found the hotel quiet, others reported noise from the air conditioning or poor sound insulation allowing noise from adjacent rooms and corridors.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its most significant advantages, placing guests within easy reach of various city attractions and amenities. Many guests appreciate being in the heart of the city, with everything conveniently nearby. The hotel is situated on a quiet street, offering a peaceful environment despite its proximity to the city center. This makes it an ideal base for exploring the area on foot. Furthermore, the availability of parking is a frequently praised feature. While some reviews mention a small parking area, guests confirm that the hotel provides its own parking facilities, often located within the hotel premises, which is a considerable benefit in a central urban setting. This accessibility for vehicles, combined with the excellent walkability, contributes significantly to a convenient and stress-free stay for visitors.

Staff & Service
Feedback on staff and service is notably mixed, with a strong emphasis on significant issues during the check-in process. Many guests report arriving to an unstaffed reception, requiring them to call by phone, only to be told their reservation could not be found despite prior payment. This often led to long waits and a lack of available rooms matching their booking, forcing guests to accept alternative, often inferior, accommodations without apology or compensation. While some guests found the hosts to be polite, helpful, and understanding, others experienced confrontational interactions when raising concerns, with staff reportedly blaming guests for issues like dirty linens. The overall impression of service is heavily impacted by these initial negative experiences, overshadowing any positive mentions of staff demeanor.

Additional Information
A recurring issue highlighted by guests pertains to booking discrepancies and room allocation. Many visitors reported that the room they received did not match their original reservation, often being smaller or in a worse condition than what was booked and paid for. For instance, some guests who paid for a "deluxe" room found little difference from standard rooms, or even received rooms lacking basic features like a wardrobe or a refrigerator, despite paying the same price as larger, better-equipped rooms. These issues were compounded by the hotel's inability to locate reservations upon arrival, leading to significant frustration and a feeling of being misled. Guests also noted that once payment was made, there was little recourse for compensation or room changes, even when the provided accommodation was deemed unacceptable.