Cocco Resort

This hotel offers a quiet atmosphere and spacious rooms, making it a suitable choice for couples and families seeking a relaxed retreat away from the city's hustle. Its pet-friendly policy is a significant draw for pet owners, allowing them to travel with their companions and enjoy the resort's ambiance. Guests consistently highlight the large pool as a pleasant feature for relaxation and recreation. While generally offering good value for budget-conscious travelers, the hotel's age and maintenance issues are frequently noted, impacting overall comfort for some. To enhance your stay, it is advisable to arrange for your own transport due to the hotel's somewhat secluded location, and it would be prudent to confirm hot water availability upon check-in, as this has been an intermittent issue for some guests. Additionally, some guests recommend bringing personal cleaning supplies for added comfort.

Facilities & Amenities
The hotel features a large pool that guests find enjoyable for relaxation, and many rooms come equipped with a kettle, fridge, and microwave, adding convenience for longer stays. Some rooms also boast a balcony, providing a pleasant outdoor space. However, the overall impression of the facilities is that they are old and tired, with many guests noting the property is showing its age and is in dire need of refurbishment. Issues such as noisy or inefficient air conditioning are common, and some rooms lack basic amenities like a hairdryer or in-room coffee. The Wi-Fi connectivity can also be unreliable, and the absence of an elevator poses a challenge for guests with heavy luggage, especially for rooms on higher floors.

Cleanliness & Room Comfort
Room comfort and cleanliness receive mixed, often critical, feedback. While many guests appreciate the spacious rooms and some find the beds comfortable, a significant number report issues with the overall cleanliness. Reviews frequently mention dust, mold, and a general unhygienic state, with some rooms described as dirty and worn out. Guests have noted sheets that appear unchanged or have holes, and a persistent musty smell is a common complaint. Furthermore, issues with the bathroom are prevalent, including unpleasant smells and toilets that do not flush properly. Noise levels can also impact comfort, with reports of stomping from upper floors, children playing loudly, and external disturbances like dog barking and rooster calls affecting sleep quality.

Dining & Food Quality
The hotel's dining options present a mixed experience for guests. Many reviews highlight the on-site restaurant for its excellent food, with particular praise for the authentic Thai food dishes, which are described as delicious and high-quality, making it a convenient choice for meals. The bar also receives some positive mentions for its food offerings, though some guests find the overall bar food to be only average. Feedback regarding breakfast is varied; while some appreciate the convenience of having it available, others consider it too expensive for the value provided, suggesting alternatives might be better. A recurring concern for some guests is the presence of mosquitoes in the dining areas, particularly during breakfast, which can detract from the overall experience and comfort.

Location & Accessibility
The hotel's location is a significant point of discussion among guests, offering both advantages and disadvantages. It is frequently praised for being a quiet place with no traffic noise, situated on a quiet back street that provides a peaceful retreat. Its position between Pattaya and Jomtien is seen by some as accessible to both areas. However, a common sentiment is that the hotel is far from busy areas and the main attractions, requiring guests to have their own transport. There are no restaurants or shopping facilities conveniently nearby, and the beach is approximately 5 kilometers away, making it a considerable walk. Guests often report it can be hard to get a taxi or bike from the hotel, contributing to a feeling of being isolated. Covered parking is available for those with vehicles.

Staff & Service
Feedback on staff and service is notably mixed, yet many guests highlight the friendly staff as a major positive. Numerous reviews praise their helpful and accommodating nature, describing a "pure Thai experience" where staff genuinely try to "make you feel at home" and are always willing to help with a smile. The owner is also frequently mentioned for her friendly demeanor. However, a significant number of guests report instances of bad service, describing some interactions as "not nice to customers" or lacking in basic customer service. Concerns include staff being perceived as busy with their own affairs, slow action when assistance is needed, and a general lack of attentiveness, such as not addressing noisy guests or appearing unaware of who is staying at the hotel.

Additional Information
A standout feature of this hotel is its pet-friendly policy, making it a welcoming destination for guests traveling with their animal companions. Many reviews specifically mention the ability to bring dogs and cats, though some note a fee may apply for pets, which should be clarified upon booking. This policy is highly appreciated by pet owners seeking accommodation that caters to their needs, allowing them to enjoy their stay without leaving their companions behind. Beyond this, guests should be aware that the hotel generally operates on a more relaxed service model, with some reporting that room service, including towel and linen changes, occurs infrequently, sometimes only once every five to six days. This suggests a more independent stay experience where guests might need to manage some aspects of their comfort themselves, such as emptying their own rubbish.