Club Marco Polo

The hotel is a sprawling, village-like resort set within an immense green territory of pine trees and beautiful natural landscapes, offering a truly memorable stay. Guests consistently highlight the excellent food, diverse entertainment programs, and the friendly and helpful staff as key aspects of their experience. The hotel is particularly ideal for families with children, thanks to its extensive kids' facilities and family-focused activities, but it is also highly recommended for couples, friends, and even solo travelers seeking a relaxing and engaging vacation. To enhance your stay, guests suggest considering a local SIM card for more reliable internet access outside the lobby and making reservations for the popular a la carte restaurants in advance.

Facilities & Amenities
The hotel offers a wide array of facilities designed for relaxation and entertainment. Guests appreciate the secluded beach and multiple pools, including dedicated kids' pools equipped with waterslides, a playground with shade, and a trampoline park. For active guests, there are extensive sports facilities, including fresh tennis courts. The resort boasts many locations for food and beverage, contributing to the all-inclusive experience. However, feedback on Wi-Fi is mixed; while available, it is often described as lacking severely outside the lobby or in rooms, with some reporting it as unusable. Some guests also noted that the children's pool fountains can be too strong, and the pools are generally cold.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. While many guests praise the overall cleanliness of the hotel and note that renovated rooms are excellent and cozy, a significant number of reviews report issues with dirty rooms, messy bed linen, and rooms that are described as cramped or old, with peeling wallpaper and paint coming loose. A recurring concern for some guests is the presence of cockroaches and other pests, which negatively impacted their stay. Additionally, noise from the disco can be an issue for rooms located nearby, making it difficult for some guests to rest or sleep peacefully.

Dining & Food Quality
Dining at the hotel receives overwhelmingly positive reviews. Guests consistently praise the fantastic food and wide selection of dishes, which include local cuisine, Asian options, sushi buffets, and special Turkish night buffets. The pastries and ice cream are frequently highlighted as particularly delicious. The ultra all-inclusive system is highly regarded, offering unlimited food and drinks 24 hours a day. Specific restaurants like Pasha, Marine (for seafood), and Garden Grill (for kebabs) receive positive mentions, though the Italian restaurant is considered nothing special by some. While the overall food quality is high, breakfast receives mixed reviews, with some finding it lacking in variety or quality compared to other meals.

Location & Accessibility
The hotel is situated in a beautiful natural area characterized by pine trees and vast green territory, providing a quiet area with stunning mountain views. It features a private beach that is described as clean with clear water, though guests should note it is a pebbles beach. The location is convenient for exploring, being very close to some ruins and a cable car leading to a mountain top. The hotel is also conveniently located near Naturland, which is just across the road. For guests arriving by car, free parking is available on site, adding to the convenience of the location.

Staff & Service
The staff at the hotel are largely praised as very friendly, helpful, attentive, and kind. Many guests specifically highlight the animation team for their creativity, entertainment, and ability to keep guests in a good mood with various activities and shows throughout the day and evening. The guest relations team also receives high praise for their professionalism and responsiveness to guest needs. Room service is noted as being very good. However, some guests reported instances of terrible behavior from staff, particularly at the reception, which was sometimes perceived as overloaded or unresponsive, and a few guests reported receiving rude answers from management.

Additional Information
The hotel operates on an ultra all-inclusive system, which is a significant draw for many guests. The vast green area of the resort is home to various animals, including cats, turtles, and hedgehogs, adding to the natural ambiance. A specific policy regarding sunbed towel reserving is in place, which some guests find inconvenient. A notable point of contention for some guests is the hotel's policy allowing smoking in the restaurant, which has caused discomfort, especially for families with small children. The hotel is noted for having a large proportion of Russian-speaking guests, though staff are generally able to communicate in English and Ukrainian.