Clarion Pointe

The hotel is widely recognized for its family-friendly atmosphere and exceptional value, making it a popular choice for families and budget-conscious travelers. Its signature feature is undoubtedly the impressive water park, complete with a waterslide and pool, which consistently delights children and adults alike. Guests frequently highlight the friendly and accommodating staff and the excellent breakfast as key aspects of their stay. While many appreciate the hotel's efforts towards cleanliness and comfort, some experiences vary. For travelers on a budget, the included amenities and reasonable rates offer a compelling option. To enhance your stay, guests might consider inquiring about the hot tub's operational status and requesting a room away from the pool area if sensitive to noise.

Facilities & Amenities
The hotel's pool area is a significant draw, particularly the popular waterslide, which provides great entertainment for all ages. There is also a shallow pool suitable for younger children and a hot tub, though guests frequently report the hot tub being out of order or the pool water being cold. Some reviews note issues with the pool liner and general cleanliness of the pool deck. Beyond the aquatic features, the hotel offers a well-equipped gym with ample weights and good workout space, often praised for its large windows. Free Wi-Fi is available, though some guests experienced connectivity issues or found the login process cumbersome. Other conveniences include vending machines and ice machines.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests describe their rooms as clean and comfortable, appreciating the comfy beds and spaciousness, with some noting updated bathrooms. However, a substantial number of reviews report significant issues, including dirty floors, stained linens, mold in bathrooms, dust, and unkept furniture. Common complaints also include poor lighting, broken fixtures (e.g., showerheads, lamps), and missing security features like deadbolts. Noise from neighboring rooms, hallways, and the pool area is a frequent concern, impacting sleep quality. A recurring problem is the air conditioning and heating systems, often reported as not working or difficult to control, leading to uncomfortable room temperatures.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, often described as amazing, yummy, and offering great quality and quantity. Many guests appreciate that breakfast is cooked to order and provides a wide variety of options, including fresh fruit and pancakes. The on-site restaurant, The Cliff, is also highly regarded for its food quality, with particular commendation for its Indian cuisine, such as butter chicken and naan bread. While some guests note the restaurant's furniture is dated, the overall dining experience is positive. The breakfast staff are frequently highlighted for their excellent service, being very accommodating and friendly.

Location & Accessibility
The hotel boasts a convenient location, easily accessible just off major highways, making it a practical stop for travelers passing through or visiting the area. Its proximity to various amenities and local attractions is generally well-received, allowing guests relatively easy access to dining and shopping options. Parking is readily available, with the added convenience for many rooms of being able to park directly outside the room's entrance. However, some guests have noted that the parking areas can become hazardous due to ice accumulation during winter months, requiring caution. While the hotel itself is considered safe, a few reviews mention general concerns about the surrounding area or the presence of foot traffic, though this does not detract from the hotel's accessibility to main routes.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, frequently described as friendly, helpful, accommodating, and professional. Guests often highlight their attentiveness and willingness to go "above and beyond" to ensure a pleasant stay. The check-in and check-out process is generally reported as quick and efficient. Specific praise is often directed towards the breakfast dining staff for their exceptional service and the front desk staff for their problem-solving skills, such as assisting with room changes or addressing issues promptly. Despite some isolated negative experiences with specific individuals or handling of complaints, the overall sentiment regarding staff is highly favorable.

Additional Information
The hotel is undergoing renovations, with some areas like the lobby appearing updated, while other parts, including rooms and the pool area, still show signs of age or incomplete upgrades. Guests should be aware of the pet-friendly policy, though finding suitable outdoor areas for pets might be a challenge. A significant point of concern for some guests has been unexpected deposit requirements upon check-in, with specific payment methods sometimes mandated, leading to frustration and even cancellation of reservations without refunds. Noise from other guests, particularly hockey teams or parties in the pool area and hallways, is a recurring issue, sometimes lasting late into the night. The hotel also offers banquet rooms for group gatherings.