Centro WestSide

The hotel offers a distinctive experience, frequently highlighted by its rooftop pool providing stunning city views, a signature feature that leaves a lasting impression on many guests. Visitors consistently praise the spacious rooms and the staff, who are often described as exceptionally friendly and helpful, contributing significantly to a welcoming and comfortable atmosphere. This establishment is particularly well-suited for business travelers attending nearby fairs, offering modern amenities and professional service. It also appeals to families seeking comfortable, larger accommodations for extended stays, and sightseers who prioritize a modern base, even if it means relying on taxis for city exploration. While many appreciate the hotel's overall comfort and design, some guests have reported inconsistent cleanliness and isolated but serious issues with booking and lost items. To enhance your stay, be prepared for reliance on taxi services for transportation to attractions and be aware that room cleanliness can be variable.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment and convenience. A standout feature is the rooftop pool on the 15th floor, which provides panoramic city views and is often described as clean and enjoyable, though some guests found the water temperature to be on the colder side. Adjacent to the pool, a spa, sauna, steam room, and jacuzzi are available for relaxation. The fitness center is present, though some reviews suggest it is basic. In-room amenities frequently mentioned include kitchenette facilities with microwaves and washing machines, which are particularly appreciated by guests on longer stays. Free Wi-Fi is generally available, and parking is provided, including underground options. However, some guests noted issues with appliance functionality or inconsistent pool rules, such as a mandatory swim cap purchase.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many guests praise the spacious and modern rooms, often highlighting the comfortable beds and impressive city views. Some rooms are noted for their good lighting and effective blackout shades, contributing to a restful environment. However, a notable number of reviews express disappointment with the cleanliness, reporting issues such as dust, stains on carpets and furniture, and unclean towels. Maintenance concerns like non-functioning air conditioning, drainage problems in bathrooms, and worn-out furniture are also mentioned. While some rooms are described as quiet, others report noise from the adjacent highway or neighboring rooms, impacting overall comfort.

Dining & Food Quality
The hotel's breakfast buffet receives frequent positive mentions for its variety and taste, with guests appreciating the selection of fresh and delicious options, including an omelette station and good coffee service. The restaurant itself is generally described as clean with a pleasant atmosphere. However, some guests have noted that the variety of food options for other meals can be limited, and during peak times, the breakfast area can become crowded, leading to slow service or a lack of available seating and cutlery. A few reviews also mentioned issues with food being served cold or a perceived lack of professionalism in the dining area.

Location & Accessibility
The hotel's location garners mixed opinions, primarily due to its accessibility. It is conveniently situated across from Mall of Istanbul and close to 212 AVM, making shopping accessible. However, its position surrounded by major highways means that pedestrian access to nearby attractions or public transport is limited, necessitating reliance on taxis for almost all excursions. While parking is available and often praised for its size and convenience, guests frequently highlight the challenge of finding the hotel entrance and the potential for significant traffic delays when traveling to the city center or popular landmarks. This makes it more suitable for guests with their own vehicles or those comfortable with frequent taxi use.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the team for their welcoming demeanor, attentiveness to needs, and willingness to go above and beyond to ensure a pleasant stay. Specific mentions include quick check-in processes, efficient room upgrades when available, and responsive assistance from various departments. The service in the restaurant is particularly highlighted for its warmth and efficiency. While the vast majority of feedback is positive, a few guests experienced isolated issues such as slow responses from reception during night shifts or perceived disorganization during very busy periods, but overall, the staff's dedication to guest satisfaction is a recurring theme.

Additional Information
Several guests noted specific policies and experiences that impact their stay. A recurring point of contention is the hotel's pool policy, which mandates the purchase of a swim cap for entry, a rule some guests found inconsistent in its application and an unexpected additional cost. Furthermore, some reviews mentioned significant issues with missing personal items after room cleaning, leading to distress and a lack of trust. While the hotel generally maintains a clean environment in common areas, there were reports of smoking odors in corridors and even rooms, despite policies. Guests also occasionally experienced unresponsive reception phone lines, requiring them to physically visit the front desk for assistance.