Hotel Casona de La Isla

The hotel offers a memorable stay on Flores island, distinguished by its prime lakefront location that provides stunning views and easy access to the town's vibrant atmosphere. Its signature feature is the inviting pool area overlooking the water, creating a relaxing oasis for guests. This makes it an excellent choice for sightseers and couples seeking a picturesque getaway, as well as families who appreciate the recreational facilities and spacious accommodations. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the exceptional service provided by the staff. To enhance your experience, consider requesting a room away from the main street to minimize potential noise, and be sure to take advantage of the convenient packed breakfasts offered for early departures, especially if planning excursions.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. The swimming pool is a major draw, praised for its cleanliness and refreshing temperature, though some guests note a limited number of sun loungers and occasional crowding, particularly with children. A jacuzzi is also available, offering a relaxing option, although many guests report it is often not heated. Essential amenities include reliable air conditioning in the rooms and strong Wi-Fi connectivity throughout the property. The hotel also offers convenient services such as an airport shuttle and secure luggage storage, allowing guests to explore the island freely before check-in or after check-out. An on-site restaurant and bar further contribute to the convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, contributing to a pleasant stay. The beds are frequently described as comfortable, ensuring a restful night's sleep. While some rooms, particularly the apartments, are noted for being spacious, others are considered quite small. The bathrooms are typically clean and provide good hot water and water pressure, though some are compact or have minor issues like drain odors. A recurring concern is the noise level, which can be significant due to proximity to the street, neighboring rooms, or nearby entertainment venues, impacting sleep quality for some. Additionally, some guests mention that curtains may not be effective at blocking out light, and some furniture appears dated.

Dining & Food Quality
The hotel's dining options receive considerable attention, with the included breakfast being a consistent highlight for many guests. Served with a pleasant lake view, it is praised for its quality, variety, and deliciousness, offering a good start to the day. The hotel also thoughtfully provides packed breakfasts for guests departing early on excursions, a service that is highly appreciated for its convenience. Feedback on the on-site restaurant food is mixed; while many find the dishes tasty and well-prepared, some describe the quality as industrial or the service as slow, especially given the prices. The bar is generally well-regarded for its drink offerings, providing a pleasant spot for relaxation and enjoying the views.

Location & Accessibility
The hotel boasts an excellent central location on the island of Flores, making it incredibly convenient for guests to explore the vibrant surroundings. It is situated directly on the lakefront, offering beautiful lake views and easy access to the water for spontaneous dips. Guests appreciate being within walking distance of numerous shops, diverse restaurants, and local attractions, allowing for effortless exploration. For those traveling to and from the airport, the availability of an efficient airport shuttle service is a significant advantage, simplifying transit. However, the hotel's central and lively position means that guests should anticipate considerable street noise and sounds from nearby entertainment venues, particularly in the evenings, which is a common characteristic of the island's bustling atmosphere.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight their willingness to go above and beyond, providing exceptional service that significantly enhances the stay. The check-in process is generally described as quick and efficient, and staff are readily available to assist with various requests, from holding luggage to arranging tours to local attractions like Tikal. While most interactions are positive, a few guests noted that some staff members were not overtly friendly or service-oriented, but this feedback is minimal compared to the overwhelming positive comments regarding their attentiveness and dedication to guest satisfaction.

Additional Information
A notable aspect of the hotel is that many guests are accommodated in apartments located across the street from the main building. These units are often described as spacious and clean, though their proximity to the main road can result in significant traffic noise. The hotel is highly regarded for its comprehensive assistance with Tikal tour arrangements, simplifying excursions for guests. Furthermore, the provision of packed breakfasts for early departures is a much-appreciated service, ensuring guests are nourished even when leaving before standard breakfast hours. Guests should be aware of potential noise from nearby clubs and general street activity, especially during peak hours, though the front desk can often provide earplugs upon request.