Burgu Arjaan by Rotana Istanbul Asia

This hotel is highly regarded for its exceptional staff service and spacious, comfortable rooms, making it a memorable stay for many. Its signature feature is its direct and immediate access to the Maltepe metro station, providing unparalleled convenience for exploring the city. The hotel is particularly well-suited for medical tourists seeking comfortable recovery, families appreciating the ample space in suites, and business travelers needing easy transit. Sightseers also benefit from the metro link, despite the hotel being outside the main tourist hub. Most guests praise the overall cleanliness and the range of facilities available. To enhance your stay, it is advisable to inquire about the centralized air conditioning system upon arrival, as individual room temperature control is not always available, and consider bringing your own basic kitchenware if you plan to utilize the in-room kitchenette.

Facilities & Amenities
The hotel offers a comprehensive range of facilities that significantly enhance the guest experience. Guests frequently highlight the well-maintained indoor and outdoor pools, providing excellent options for relaxation and recreation, though it's important to note that a swimming cap is often required for pool use and must be purchased. The fitness center is well-equipped, complemented by a sauna and steam room for unwinding. The spacious lobby area is noted for its comfortable seating and pleasant atmosphere, ideal for solo travelers or casual meetings. While Wi-Fi is available, some guests found the standard service to be slow, with faster speeds incurring an additional cost. Many rooms include a kitchenette with a fridge, microwave, and kettle, adding convenience for longer stays, though basic kitchenware like plates and cutlery are not consistently provided.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as spotless and well-maintained. The spacious rooms, particularly the suites, are a significant draw, offering ample space for relaxation and often featuring stunning views of the city or sea. Most guests find the beds comfortable, ensuring a restful night's sleep. However, feedback on room comfort is mixed regarding temperature control; the centralized air conditioning system means individual room temperature adjustment is not always possible, leading to rooms feeling too warm for some, especially when windows cannot be opened due to construction noise in the vicinity. Some guests also reported minor issues with shower drainage and the condition of certain bathroom fixtures, while a few noted occasional dust or worn linens.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, with the breakfast buffet being a particular highlight. Guests appreciate the wide variety of choices, including both local and continental dishes, and the overall freshness and quality of the food. The restaurant staff are frequently praised for their attentiveness and friendly service, contributing to an enjoyable dining atmosphere. Room service is noted for its convenience and generally good quality, especially beneficial for guests with specific needs. However, some guests have expressed concerns about the coffee quality at breakfast and occasional inconsistencies in food preparation. A few isolated incidents, such as a gnat found in coffee, have been reported, and some guests found the restaurant prices to be on the higher side.

Location & Accessibility
The hotel's location is a major advantage, primarily due to its direct and immediate proximity to the Maltepe metro station. This allows for extremely convenient access to public transportation, making it easy to reach various parts of the city, though the main tourist attractions are typically a 30-45 minute metro ride away. The surrounding neighborhood is described as safe and offers practical amenities, including a nearby supermarket (Migros), various cafes, and restaurants within walking distance. While the hotel is not in the bustling city center, its excellent transit links and local conveniences make it a practical choice for many travelers. Parking facilities are available and generally well-regarded by guests who arrive by car.

Staff & Service
The staff at this hotel consistently receive overwhelming praise for their exceptional service, often cited as the highlight of guests' stays. Reviewers frequently describe the team as friendly, helpful, attentive, and professional, going above and beyond to ensure a comfortable experience. From the reception and bellboys who assist with luggage and check-in, to the restaurant staff who provide excellent service during meals, and the diligent housekeeping team who maintain room cleanliness, the dedication of the employees is evident. Most guests report a quick check-in process and appreciate the staff's willingness to assist with various requests, even overcoming language barriers with translation tools. While isolated instances of less positive interactions were mentioned, the vast majority of feedback highlights a truly welcoming and supportive environment.

Additional Information
Guests should be aware of a few specific policies and features that impact the stay. The kitchenette in the rooms, while convenient, often lacks basic utensils and cookware, requiring guests to request these items separately. A notable policy is the mandatory purchase of a swimming cap to use the hotel pools, which some guests found unexpected and an additional cost. The air conditioning system is centrally controlled, meaning individual room temperature adjustments are not always possible, which can be a concern for comfort. Some guests reported ongoing construction noise from nearby areas, particularly affecting rooms facing that direction. The hotel implements security measures, including X-ray screening for entry, which contributes to a sense of safety for guests.