Buffalo Mountain Lodge

This lodge offers a memorable mountain retreat, with its signature feature being the cozy wood-burning fireplaces found in many rooms, complete with pre-set kindling and ample wood. Guests consistently praise the rustic cabin feel and the stunning mountain views from various parts of the property. It is an ideal destination for couples seeking a romantic getaway, families looking for spacious accommodations, and explorers who appreciate a quiet base with convenient access to nature. The hotel is also a good fit for pet owners, offering thoughtful amenities for furry companions. To enhance your stay, consider utilizing the convenient bus service to downtown Banff, as it stops directly across the road, and be aware that some rooms may experience noise from neighboring units due to the building's construction.

Facilities & Amenities
The lodge features a popular outdoor hot tub, which guests find clean and relaxing after a day of activities, though some noted it can become crowded or occasionally be under maintenance. While a fitness center is available, some guests expressed a desire for more diverse equipment. Many rooms include a convenient kitchenette, which is appreciated for preparing meals, though not all rooms are equipped with a mini-fridge or microwave. Guests consistently praise the high-quality L'Occitane amenities provided in the bathrooms. The property offers free Wi-Fi, though connectivity can be inconsistent in some rooms. Other conveniences include DVD players in rooms and the option to rent bear spray from the front desk.

Cleanliness & Room Comfort
Feedback on cleanliness is mixed; most guests find their rooms clean and tidy, while some reported issues with dust, dirty floors, or stains in certain areas. Room condition varies, with some rooms described as updated and spacious, featuring heated floors and balconies, while others are considered outdated or in need of renovation, with some noting smelly rooms or worn furniture. Comfortable beds are a consistent highlight, ensuring a restful sleep, though a few guests found them too soft. Noise levels are a significant concern for many, with complaints about thin walls allowing sounds from neighboring rooms, including footsteps, showering, and conversations, as well as external disturbances like golf buggy and train noise. The wood-burning fireplace is a cherished amenity, but some guests experienced issues with smoke entering the room or non-operational units. Bathrooms are often large, some with soaking tubs or rain showers, but some are described as dated or lacking convenient shelving.

Dining & Food Quality
The on-site restaurant, The Prow, receives widespread acclaim for its delicious food and superb quality, with many guests highlighting the high-protein options and unique dishes like bison flank steak. The bar and lounge areas are also praised for their inviting atmosphere. Breakfast is generally well-regarded, with guests appreciating the variety and quality of offerings. Many guests found the portion sizes generous and enjoyed the convenience of room service. While the majority of feedback is positive, some guests noted a limited menu variety or experienced occasional slow service.

Location & Accessibility
The lodge's location is highly valued for its quiet, mountain-nestled setting, offering beautiful views away from the bustling downtown Banff. It provides convenient access to town via a bus stop located directly across the street, with a short and affordable ride. Alternatively, downtown is accessible by a 20-25 minute walk, though the return journey is uphill. Parking is available and free, but guests frequently report challenges in finding available spots, especially during peak times, and note that some spaces are tight. Some guests found the distance from town inconvenient without a personal vehicle.

Staff & Service
The staff at the lodge consistently receives high praise for being friendly, helpful, attentive, and professional. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins, room upgrades, or special occasion arrangements. Housekeeping service garners mixed reviews, with some guests commending its efficiency and others noting inconsistencies, such as missed services or early morning disturbances. While the overall service experience is positive, some guests reported isolated instances of rude staff or communication issues regarding reservations and specific services.

Additional Information
The lodge maintains a pet-friendly policy, welcoming furry companions with amenities like dog beds and treats, though finding suitable outdoor areas nearby can be challenging. Guests appreciate the wood-burning fireplaces in rooms, with wood and kindling often pre-set for convenience. However, guests with mobility limitations should be aware that the property features outdoor stairwells and lacks elevators, which can make navigating the grounds challenging. The availability of bear spray for rent is a thoughtful and practical offering for guests planning outdoor excursions. Some guests noted the presence of a destination fee and experienced issues with the clarity or application of rewards program benefits.