Hotel Boutique Libris

This hotel offers a memorable stay, primarily distinguished by its excellent location that places guests at the heart of Sarajevo's vibrant Old Town. Its proximity to key attractions makes it an ideal choice for sightseers and couples looking to explore the city on foot. Guests consistently highlight the hotel's overall cleanliness and the exceptional friendliness of its staff. While the rooms are generally comfortable, some variations in size and amenities are noted. To enhance your experience, consider requesting a room away from the reception area if you are sensitive to noise, and be aware that breakfast options, while tasty, can be somewhat limited.

Facilities & Amenities
The hotel provides essential amenities to ensure a comfortable stay, with guests frequently praising the reliable Wi-Fi connectivity, which supports activities like video calls. Rooms are equipped with practical features such as a hairdryer, a small fridge, and a wardrobe for guest convenience. However, some guests noted the absence of a kettle in the rooms, despite it being mentioned in booking information. While air conditioning is present, its functionality was inconsistent for some visitors, leading to discomfort during warmer periods. The hotel also offers a laundry service, which guests found to be efficient, though there is no mention of a safe in the rooms.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, with many describing rooms as spotless and well-maintained, including daily changes of sheets and towels. However, feedback on room comfort is mixed. While some rooms are noted for being spacious, cozy, and having comfortable beds, others were described as small or lacking in natural light, particularly those in the basement. A recurring concern is noise transference due to thin walls or proximity to the reception area and street. Additionally, some guests reported issues with dampness or unpleasant smells in certain rooms, and the shower design in some bathrooms was criticized for leading to wet floors or having functional issues.

Dining & Food Quality
The breakfast experience at the hotel receives varied feedback. While some guests found the morning meal to be simple yet tasty and sufficient, many others expressed disappointment with the limited choices and lack of variety, noting that options often ran out quickly. The coffee provided is typically instant, which was a drawback for those preferring freshly brewed options. A significant point of contention for non-smokers is the breakfast area itself, which is often a designated smoking zone, leading to an unpleasant atmosphere and lingering cigarette smells. Despite some positive comments on local products, the overall food quality and selection are frequently mentioned as areas needing improvement.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its most significant advantage, offering unparalleled walking access to Baščaršija, the Old Town, and the city center. Guests appreciate being within minutes of numerous attractions, including shops, restaurants, and the cable car. The availability of parking directly in front of the hotel is a major convenience for those traveling by car, although some guests encountered issues with limited space or unexpected charges. While the hotel is generally quiet despite its central position, some rooms facing the street or located near the reception area can experience noise from outside or other guests.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the reception staff for their attentive service, efficient check-in process, and willingness to assist with a wide range of requests, from providing local recommendations to helping with luggage and arranging transportation. The hotel also offers a convenient laundry service and allows for luggage storage, which guests found very useful. While the majority of interactions are positive, a few guests reported isolated instances of poor communication or perceived indifference regarding specific room issues, such as maintenance or security concerns.

Additional Information
A key point for guests to note is the hotel's cash-only payment policy, which has caused inconvenience for some visitors who expected to pay by card and had to seek out ATMs. Although often described as a small, charming boutique hotel, some guests felt the property did not entirely meet this expectation. Security concerns were occasionally raised due to issues with room door locks and the absence of an in-room safe, leading a few guests to feel less secure. Furthermore, some rooms, particularly those situated in the basement or adjacent to the reception, were noted for being prone to noise, dampness, or a lack of natural light.