Blackstone Mountain Lodge by CLIQUE

The hotel offers a memorable mountain retreat, distinguished by its spacious, condo-style suites featuring full kitchens and often boasting stunning mountain views. A signature feature that consistently delights guests is the inviting heated outdoor pool and hot tubs, providing a relaxing experience even in colder weather. This makes the property an ideal choice for families seeking comfortable, self-sufficient accommodations, couples looking for a serene getaway with scenic backdrops, and groups or ski teams who benefit from the ample space and amenities. Guests frequently commend the hotel's exceptional cleanliness and the attentive service from the staff. To enhance your stay, consider utilizing the well-equipped in-suite kitchens for convenience and be sure to take advantage of the underground parking, especially beneficial during winter months.

Facilities & Amenities
Guests highly value the hotel's comprehensive facilities and amenities, which significantly enhance their stay. The heated outdoor pool and multiple hot tubs are a major draw, providing a popular spot for relaxation and enjoyment, though they can sometimes become crowded, especially during peak times. A significant convenience is the underground parking, which is widely praised for its ease of access and protection from the elements, with some areas even offering EV chargers and a car wash. The property also provides BBQs and fire tables in common areas, perfect for social gatherings. A well-equipped fitness center is available for guests, and the provision of free Wi-Fi ensures connectivity. Additionally, guests appreciate thoughtful touches like the availability of board games and movies from the front desk.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness and the overall comfort of its rooms and suites. Guests frequently describe the accommodations as spacious, well-maintained, and feeling like a home away from home, often featuring full kitchens and in-suite laundry facilities. The comfortable beds and high-quality linens contribute to a restful night's sleep, while many units offer balconies with mountain views, enhancing the ambiance. Bathrooms are generally well-appointed, with some suites including soaker tubs. While most guests find the rooms quiet, some have noted occasional noise levels from adjacent units or the nearby highway. Minor comments suggest some furniture may show signs of wear, but overall, the rooms are considered immaculate and well-equipped with amenities like coffee makers.

Dining & Food Quality
The hotel does not feature an on-site restaurant or bar, which some guests note as a minor point. However, this is largely mitigated by the excellent full kitchens available in most suites, providing guests with the flexibility to prepare their own meals. These kitchens are typically well-stocked with essential kitchenware and appliances, making longer stays particularly convenient. Guests appreciate the provision of coffee makers and complimentary coffee and tea supplies, sometimes including fresh cream, though some prefer different types of coffee machines. While there is no dedicated breakfast service, the in-suite kitchen facilities make it easy for guests to manage their own morning meals. Some reviews mention the thoughtful inclusion of complimentary snacks or welcome gifts upon arrival, adding a pleasant touch to the stay.

Location & Accessibility
The hotel boasts a highly desirable location in Canmore, offering a serene mountain experience while remaining conveniently accessible. It provides an excellent base for exploring the region, with easy access to Banff National Park and its iconic attractions like Lake Louise via the Trans-Canada Highway. Guests frequently highlight the walkable distance to downtown Canmore, where a variety of shops and dining options await. The presence of underground parking is a significant advantage, particularly in winter, ensuring vehicles are protected and easily accessible, though some larger vehicles might find it a bit tight. While the hotel offers a quiet atmosphere, some rooms located on the north side of the building may experience highway noise, which is a minor consideration for a few guests.

Staff & Service
The staff at the hotel consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond to ensure a pleasant stay, from providing quick check-in experiences to offering valuable local recommendations for dining and activities. Many reviews commend individual staff members for their accommodating nature, such as assisting with room upgrades, locating forgotten items, or addressing specific guest needs promptly. Housekeeping is also frequently praised for its efficiency and high standards of cleanliness, ensuring rooms are well-maintained throughout the stay. The overall commitment to customer service creates a welcoming and positive atmosphere, making guests feel valued and cared for.

Additional Information
This hotel offers several unique features that enhance the guest experience. Guests appreciate the availability of complimentary bear spray for outdoor excursions and a selection of board games and DVDs from the front desk for in-room entertainment. Some visitors also benefit from the provision of a park pass. While the hotel is generally well-maintained, a few guests have noted that some furniture and mattresses in older units show signs of wear, and the soundproofing between rooms can occasionally be an issue. The hot water heater capacity is sufficient for large tubs. A recurring point of feedback, though not universally negative, concerns the hotel's strict no refund/change/cancellation policy, which some guests found inflexible during unforeseen circumstances.